Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions? How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Userpilot

AUGUST 31, 2022

Read along to learn more about killer features and strategies to build them for your SaaS. There’s more to SaaS success than killer features. For SaaS startups, begin by studying the landscape and identifying must-have features for your industry. Collect user feedback on already existing features. Be fun to use.

Feedback Software 19

Feedback Software Customer Feedback User Testing Customer Experience 19

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. Identifying recurring issues through qualitative feedback and dealing with them can also benefit your FCR. Create a knowledge base for easily fixable issues.

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98

Userpilot

OCTOBER 30, 2022

That sounds basic, but it can get complicated as your customer base grows. And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Proven strategies to grow retention in SaaS: Refine the onboarding experience.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. We’ll also share real-world examples from leading SaaS products along the way, so you can learn from the best. User experience is one of the hottest buzzwords in the SaaS community. Product-Led Growth.

Feedback Software 128

Feedback Software Analytic Tools Research Software Customer Experience 128

Userpilot

NOVEMBER 24, 2022

A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Similar requests and customer feedback may highlight problems that need urgent attention from the product team. At the same time, product decisions shouldn’t be based solely on customer requests.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JULY 20, 2024

Experience strategists can utilize a range of tools to enhance their work. Userpilot assists in user onboarding, while Monday and Jira Software streamline project and product management, etc. Looking into tools for experience strategists? Book a demo to see it in action! How to become an experience strategist?

Data Visualization 94

Data Visualization Analytic Tools Research Software Feedback Software 94

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 10, 2024

Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Customer experience : Continuously refining the user experience based on surveys, usability testing, and customer behavioral data. Truth is, the adoption of technology has already expanded for decades.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Give Your Product a Voice. Use Data to Refine Your Message.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Action-packed, right?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

Mind the Product

MARCH 12, 2019

We are technology people! Use the Right Tools. Polling tools especially can be huge time savers, from figuring out when to have a last-minute retrospective, to settling once and for all whether or not hot dogs are sandwiches (spoiler alert: they aren’t ). Video conference tools – Zoom, Google Hangouts, GoToMeeting, etc.

Feedback Software 180

Feedback Software Workshop Technical Review Roadmap 180

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

BrainMates

JULY 2, 2025

Collaboration often breaks down due to misalignment, unclear roles, and disconnected tools. It requires intention, empathy, clear structures, and the right tools. It is not always obvious who has the final say Tool sprawl. This is where strong leadership and the right tools can make all the difference.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Userpilot

JUNE 30, 2025

On day 3 or 4 of registration, send a friendly check-in email encouraging users to explore the platform. By day 7, you can send an email asking for feedback or offering a discount code as a token of appreciation. Email onboarding doesn’t mean just sending a “welcome to our tool” mail and calling it a day.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Userpilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Checklists are a powerful onboarding tool. Use in-app messages to announce new features and drive upsells and cross-sells. It integrates real-time feedback to adapt strategies.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Offer self-service support in multiple formats and an in-app resource center.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Product Research 96

Userpilot

JUNE 29, 2025

While most of SaaS onboarding happens inside the app, new customers’ first point of contact with your company is usually an onboarding email. In this article, I’ve analyzed 12 real-life emails from successful SaaS companies. Based on these criteria, I’ll break down 12 onboarding emails from top SaaS products, including: 1.

Onboarding KPIs 52

Onboarding KPIs Feedback Software User Testing Analytic Tools 52

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? How will product feedback be managed?

Customer Feedback 59

Customer Feedback Customer Experience User Testing Feedback Software 59

Userpilot

JULY 25, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention manager. Looking into tools for retention managers? Book a demo to see it in action! What does a retention manager do?

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Feedback Software 95

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. Successful product teams use it to make better-informed decisions, turn customer feedback into actionable ideas, and create better resources to support and engage customers effectively. Want to learn more?

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Userpilot

MAY 27, 2025

Product managers juggle a lot: customer feedback and customer surveys, behavior analysis, roadmapping, prototyping, documentation, and project management. This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. It’s a demanding role! ” Vrutik P.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 7, 2022

Provide FAQs and a knowledge base to help customers find solutions to their problems. Customer onboarding uses welcome emails, product setup guides , feature callouts , knowledge base articles, walkthroughs , and other elements to help customers get familiar with the product. What is customer onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

OCTOBER 21, 2022

Provide contextual guidance through UI feedback. A great example is incorporating feedback error messages on your signup forms to reduce friction. Add an in-app resource center to provide instant answers to common questions users ask. Provide contextual in-app guidance to help users when they get stuck.

Feedback Software 75

Feedback Software Onboarding KPIs UX User Testing 75

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Faking the human interaction with AI can hurt you.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

UX Studio: Product Management

JANUARY 11, 2021

Five challenges and solutions. To find technically feasible design solutions, extra efforts are required from developers and other team members. ? The lack of a mutual vision and an organized workflow will result in wasted time, money, extra work, becoming demotivated and frustrated, and overall endangering project success.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

Userpilot

JUNE 28, 2024

The internships should offer an opportunity to develop a strong analytical and technical skillset along with exposure to analytics and A/B testing tools. Leverage Zendesk to proactively resolve CX issues : Stay on top of customer support interactions, extract useful feedback, and identify recurring issues.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Use Data to Drive Decisions : Instead of relying on guesswork, leverage customer feedback and product analytics data to inform your product strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. Allow us to walk you through the product onboarding best practices that we’ve learned through working with hundreds of SaaS businesses. Userpilot is a phenomenally versatile onboarding tool.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

JULY 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Overall Customer Experience : Monitor customer satisfaction : Retention managers keep a pulse on customer sentiment through surveys, feedback forms, and social media monitoring. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Chargebee : Subscription billing & revenue optimization for SaaS. Looking into tools for growth product managers?

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Research Software 59

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. If it’s among the three use cases listed above, you will find a very detailed and informative roundup of the best intercom alternatives for these problems + the pricing of each tool.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Research Software 87

Userpilot

JULY 28, 2024

To excel as an experience strategist, follow these best practices to ensure user-centric and impactful strategies: Conduct thorough user research Embrace data-driven decision-making Collaborate across teams Stay updated with industry trends Create and maintain user journey maps Looking into tools for experience strategists?

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Research Software 52

Userpilot

JULY 14, 2024

To excel in creating seamless and engaging user experiences, an experience strategist needs a diverse set of tools. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Research Software 52