Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

Onboarding KPIs 95

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 95

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Incorporate customer feedback directly into your product roadmap.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. RACE is KPI-powered and based on a performance improvement process. To succeed, digital marketers must define and track KPIs and goals for each stage. In-app review request. In-app review request.

Feedback Software 95

Feedback Software Analytic Tools Framework Onboarding KPIs 95

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are lots of tools in the market to measure and improve your customer experience. Average Resolution Time – CX KPI.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs? Net Promoter Score.

Onboarding KPIs 92

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 92

Usersnap

SEPTEMBER 21, 2021

The success of every SaaS company lies in the hands of the consumer. We go deep here, explaining the purpose of customer satisfaction surveys, different customer satisfaction survey software, and several customer satisfaction sample survey questions. So much you can taste it? If you’re like us, you must be pretty hungry then.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. Time to Activation Trend : Indicates how the average time to activation changes over time, offering feedback on the onboarding process and product enhancements. Tracking new sign ups with Userpilot.

Data Visualization 88

Data Visualization Onboarding KPIs Dashboard Customer Experience 88

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. Product marketing strategy step #2: Define your positioning. Key Takeaways.

Research Software 60

Research Software Analytic Tools Feedback Software Onboarding KPIs 60

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

Data Visualization 55

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 55

Intercom, Inc.

DECEMBER 8, 2020

Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. They’re vital for gauging whether or not your current customer support solutions are meeting the needs of your customers and your organization. What are help desk metrics? Conversations per agent.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

NOVEMBER 11, 2020

By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs. In-app Alerts are an interruptive way of notifying users about new information, actions required or other urgent details.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. Here are three ways EdTech Customer Success teams can adapt their strategy to make sure their product positively impacts learners during this “new normal.”.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

You reach out to all department heads and request to get data for your analysis: Marketing team for data on campaign conversion, customer support for data on call volumes, account team for data on customers feedback, product data for usage, etc. For Facebook/social apps this is >50%).

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Her career in digital product and strategy has taught her that products only succeed when they offer solutions that users actually need.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

Mixpanel

JUNE 17, 2020

When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. That means we were getting value from Primephonic without people necessarily being in the app.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. That means we were getting value from Primephonic without people necessarily being in the app.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. The purpose of analyzing user profiles and motivations is to understand the product concept, value proposition, usage, and user profiles of the product, feedback, and motivations.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Mixpanel

JULY 9, 2021

Product analytics isn’t just a “nice to have” tool to add to your stack of tech solutions that may or not help you grow. Like most everyone else in SaaS, I know that product analytics are helpful for growth—that’s why I started using Mixpanel five startups ago. Product analytics just puts everyone on the same page.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business.

Onboarding KPIs 91

Onboarding KPIs KPI Analytic Tools Feedback Software 91

Amplitude

JUNE 21, 2018

He was the first product hire at Amino, an app with a vast array of mobile communities for whatever you’re into. Using the app everyday helps me organically spot UX pain points that aren’t immediately apparent until you use a feature time and time again,” he says. Meet David Berman, Product Manager at Amino Apps.

Feedback Software 45

Feedback Software Data Visualization User Testing KPI 45

Imaginary Cloud - Design

APRIL 7, 2021

Learninghubz is a learning platform focused on organizations to deliver business and technical skills. a mobile app or a website) regarding its user experience. As said before, Learninghubz is a learning platform focused on organizations. Consequently, a useful and enjoyable product will lead to positive business outcomes.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

DISQO

JUNE 7, 2019

Considering there are, according to Instagram, 2 million monthly advertisers on the platform, marketers clearly view Instagram as a valuable social media marketing tool to promote their brands and drive sales. On the flip side, there were some positive feelings about this latest product iteration. Will Marketers “Like” This?

User Testing 58

User Testing Customer Feedback Marketing Feedback Software 58

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. To a position where they are EXPERIENCING that value for the first time. So a user at Aha!

Onboarding KPIs 76

Onboarding KPIs Customer Experience User Testing Data Visualization 76

Mind the Product

SEPTEMBER 18, 2018

Ensuring the design, functionality and technology meets that crucial – often unspoken – user need. And to become a leader at any level in this product world, we need to be able to maneuver the complex human networks and patterns of influence, values, emotions and power that make up our organization’s operating system.

Feedback Software 126

Feedback Software User Testing Customer Experience KPI 126

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS. SaaS owners and product managers are busy people.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? Our goals and work are defined elsewhere, at different times, and there are good tools for that (like face-to face discussions, presentations, and roadmapping, product design and collaboration tools). When are our next releases happening?

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Many SaaS companies generate up to 35% of their annual contract values from upsells, and 40% of SaaS growth comes from word of mouth referrals from existing customers. It takes 14 months to get to a cash-positive position!

Onboarding KPIs 59

Onboarding KPIs Customer Experience Feedback Software User Testing 59

DISQO

JUNE 7, 2019

Considering there are, according to Instagram, 2 million monthly advertisers on the platform, marketers clearly view Instagram as a valuable social media marketing tool to promote their brands and drive sales. On the flip side, there were some positive feelings about this latest product iteration. Will Marketers “Like” This?

Product Research 40

Product Research User Testing Customer Feedback Feedback Software 40

DISQO

JUNE 7, 2019

Considering there are, according to Instagram, 2 million monthly advertisers on the platform, marketers clearly view Instagram as a valuable social media marketing tool to promote their brands and drive sales. On the flip side, there were some positive feelings about this latest product iteration. Will Marketers “Like” This?

Product Research 40

Product Research User Testing Customer Feedback Feedback Software 40

ProductPlan

JULY 10, 2020

And our success was evident in the feedback. But as someone passionate about user feedback, I started noticing a trend in those same NPS responses that kept some customers from being promoters (i.e., But what happens when there’s a separate set of Key Performance Indicators ( KPI s) from one department to the other? Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65