Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. You need to collect customer feedback , prioritize roadmaps , and ship features and products that offer a brilliant user experience.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Alchemer Mobile

AUGUST 28, 2023

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum. LOUISVILLE, COLORADO, August 29, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO).

Feedback Software 130

Feedback Software Research Software User Testing Product Research 130

ProductPlan

MAY 3, 2023

While this sometimes makes sense for our products—prioritizing net new functionality or fixing bugs over improving issues with palatable workarounds—this mentality really sets us back with our internal tools and processes. Your business is more than just the product on a shelf or in an app store, it’s the entire operation.

Analytic Tools 67

Analytic Tools Research Software Feedback Software Data Visualization 67

Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. Which one wouldn’t?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Userpilot

DECEMBER 13, 2023

Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product. The odds are that it’s not the UX designer or product manager who is responsible for company-level goals but senior leadership. Ready to build your own UX strategy?

Research Software 86

Research Software Analytic Tools Feedback Software User Testing 86

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 11, 2022

Some soft skills required for a customer success manager position include leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience.

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. Why do product managers need them?

Analytic Tools 90

Analytic Tools Feedback Software Product Research User Testing 90

Userpilot

MARCH 19, 2024

Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. The team conducts research to identify opportunities and generates solutions. To help users discover the feature and overcome issues independently, provide them with in-app guidance. Ready to dive in?

Product Research 95

Product Research Onboarding KPIs User Testing Feedback Software 95

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 95

Feedback Software Research Software Reporting Tools Onboarding KPIs 95

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Product Innovation Educators

JANUARY 29, 2024

How to become an emotionally fit product leader We are talking about mental health for product managers and leaders—specifically product managers moving into leadership roles and those who are already in leadership roles. We’ll call this emotionally fit leadership. Great tools are journaling and meditation.

Leadership 99

Leadership Product Research Product Management Product Manager 99

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Gone are the days when software is instantiated within an organization via a top-down approach. Here when product-led growth comes into play.

Research Software 112

Research Software Feedback Software User Testing Product Research 112

Usersnap

JUNE 30, 2022

What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth How is Product-Led Growth The Right Strategy For Your SaaS Business? What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. The “SaaSification of software” is also leading on-premise software vendors to leverage software usage analytics to drive decisions.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

The Product Coalition

FEBRUARY 19, 2022

Companies that are committed to their customers invest in the skills and tools to make customer happiness happen. If you didn’t catch part 1, it was on leadership?—? it’s worth taking a look at that piece first , as leadership is the foundation for putting the below stuff into place.) That is where tools come in.

User Testing 129

User Testing Data Visualization Product Research Customer Experience 129

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies. Community Surveys.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Userpilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? To successfully implement PLS in your SaaS, you need a product that can sell itself, resources to support the necessary teams , solid data infrastructure, patience to let users explore the product themselves, and help, not sell mentality. Let’s dive right in! Book the demo to see how!

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Atlassian

JANUARY 27, 2022

So Atlassian IT, together with its HR, Legal, Finance, and Tax teams, launched the Compensation Estimator, an employee self-service tool that calculates an individual employee’s estimated compensation based on differences between their current and intended locations. In Technology. Low-code solutions deliver value quickly.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! If you’d like to see an example of a ready-made CES survey, come and use our CES survey template right away. How Do I Calculate Customer Effort Score (CES survey)? How Do I Calculate Customer Effort Score (CES survey)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Product Innovation Educators

JANUARY 4, 2021

They use tools to help them with these responsibilities. Joining us for this episode is a CPO who shares some of the tools he uses, including roadmaps, metrics, and OKRs. He knows a lot about tools as he is the CPO for Betterworks, a provider of enterprise OKR and performance management software. What is the solution?

Feedback Software 101

Feedback Software Data Visualization Customer Feedback Customer Experience 101

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. So I have a strong sense of what product managers want.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. Our commitment was firm, leadership backed the change, and it was underway. Optimal and meaningful outcomes take effort and time to tease out — plan for feedback and iteration. We were at odds.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. But it’s something to consider, especially in this competitive SaaS space. Consider building one for your SaaS. How to drive customer success for your SaaS?

Customer Experience 81

Customer Experience Feedback Software Customer Feedback User Testing 81

The Product Coalition

MARCH 8, 2020

I recently attended an excellent leadership programme, which led me to reflect more deeply on what makes a stand out leader. Of course, a large part of leadership is about designing good domain strategy & operating models etc, but this article focuses on the more emotive, people elements. Recognition for what they do.

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

Userpilot

SEPTEMBER 14, 2023

The marketing team could help the PM identify ways to improve product usability and user experience by collecting customer feedback. By crafting compelling messaging , developing marketing strategies, executing product and feature launches , and gathering customer feedback , product marketers drive product demand and usage.

Product Research 85

Product Research User Testing Research Software Feedback Software 85

Userpilot

NOVEMBER 21, 2022

Its objective is to uncover unsolved user problems and solutions that would be worth exploring. For some products, a Product Hunt and WOM are more suitable, whereas for others in-app announcements work better. To add value to the product, they collect and analyze user feedback and track product usage.

Product launches 92

Product launches Product Research User Testing Research Software 92

UserVoice

MARCH 7, 2017

Internal feedback can come from lots of different places within your organization, and it’s essential for a product manager to capture and address it all, regardless of where it’s coming from. Collecting Feedback Can Be a Full-Time Job If You Let It. In short, each party’s work informs the other’s.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Intercom, Inc.

SEPTEMBER 7, 2021

If only senior leadership is involved in decision making, it increases the risk of stagnation. We use our twice-yearly company survey to pulse check on how the team feels regarding decisions being made that affect their day to day. Feedback was loud and clear, but our reaction was too slow.

Framework 129

Framework Feedback Software User Friction Reporting Tools 129

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. In our experience leadership tends to “Want them all, equally.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Argentine philosopher Mario Bunge holds that everything is either a system or a component of one. This is how we did it.

Weak Development Team 108

Weak Development Team Feedback Software Research Software Development 108

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. But alignment is more than just having a seat at the leadership table. Technology. That starts with the right solutions. .

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Business of Software Conference

SEPTEMBER 20, 2023

#1 Unmasking Your Blindspots In business, as in life, honest feedback is a crucial component of personal growth; yet often, it is feared, neglected or misconstrued. Feedback is most effective when it is delivered by someone who passes the credibility test, as their words are more likely to be heard and accepted.

ChatGPT 52

ChatGPT Feedback Software Research Software Product Research 52