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520: The future of AI in product management – with Mike Todasco

Product Innovation Educators

How product managers are transforming innovation with AI tools Watch on YouTube TLDR In this deep dive into AI’s impact on product innovation and management, former PayPal Senior Director of Innovation Mike Todasco shares insights on how AI tools are revolutionizing product development.

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The Customer Service Gap Model

BrainMates

One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery. Regular customer feedback loops, user testing, and post-launch reviews are crucial.

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. At the same time, a J.D.

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LogRocket Session Replay: A Detailed Review (+ Better Alternative For Product Teams)

Userpilot

LogRocket is a popular debugging tool among developers, thanks to features like session replay and error tracking that make it easy to diagnose technical issues affecting product operations. So is LogRockets session replay also a good option for these non-technical teams? Monitors crashes on iOS and Android apps.

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The Complete Epic Implementation Guide For 2025

Arkenea

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Epic implementation represents far more than a simple software installation. The business impact of successful Epic implementation extends beyond technology adoption.

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Netflix's Culture: Why the "Dream Team" Approach Matters

PMLesson's Ace the PM Interview

In Communication and Feedback "Extraordinary candor" is embedded in daily work, described as essential, "like brushing your teeth." " Employees are expected to practice vulnerability, seek feedback actively, and only say things about colleagues they'd share directly with them. ."

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How Userpilot Powers Effective Onboarding and User Communication for Healthcare Companies

Userpilot

The healthcare ecosystem remains deeply fragmented, with basic information spread across multiple platforms. It also needs to provide a seamless educational experience, free from confusing jargon, dense layouts, and unclear billing systems. Otherwise, these portals risk becoming yet another source of frustration rather than a solution.