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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

“We surveyed over 1,200 global support leaders across a range of sectors like tech, e-commerce, and finance” We found that the customer support landscape is rapidly evolving, making adapting to change no longer optional for any business. The conclusion was five top trends that are transforming customer support.

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Starter KPIs for B2B/Enterprise

Mironov Consulting

If we think of KPIs as generic and universal, then it makes sense to copy them from directly from successful companies. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Good KPIs should raise interesting questions and challenge prevailing wisdom. But metrics aren’t generic.

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Product Management vs. Product Operations: What’s the Difference?

ProductPlan

By managing systems and processes, product operations ensures timely, audience-appropriate communication. In addition, they own the tools and systems that support the process at every stage. Represent product to all the other functional stakeholders in marketing, sales, finance, and support. Centralize. Communicate. Coordinate.

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Best Product Growth Tools For Every Stage of Your User Journey

Userpilot

Basically, you need to break down your users’ journeys into smaller steps – as many as you can identify and measure – and generate a detailed funnel or growth KPI dashboard. Review and Social Proof Tools. On the other hand – tools like Boast allow you to collect video reviews and testimonials easily on your website.

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How 2 hyper-growth companies are using Mixpanel to power and improve their data operations

Mixpanel

The business provides education, a booking system for exams, the ability to organize in-person lessons, and competitive car insurance rates. Here, it’s represented in the strategy committee rather than sitting under technology, finance, or operations. How data-smart Ornikar finds value in self-serve product analytics.

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How to Think About Scaling Your Customer Success Team

Gainsight

That, just knowing that, and then being able to level set with that customer, when you engage with them, so that when you get to the point where you’re doing a review or you’re circling back with them or you’re talking with them at a later point, you can say, “Alright, how are we tracking to why you purchased?”

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Is Power BI Embedded Analytics the Right Tool for Your Business Needs?

Reveal

However, due to its exceptional benefits, Power BI Embedded became a name among developers. This flexibility is a strength for teams pulling in data from multiple systems, allowing them to unify their reporting without building complex custom integrations or ETL pipelines. One Power BI report can include multiple visualizations.