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From frontline manager to SVP of Sales: How to stand out in your sales career

Intercom, Inc.

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

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How do market researchers add experimentation to drive better business outcomes?

DISQO

Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints. Achieve better business outcomes.

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Strategic Product Management: The Role of a Strategic Product Manager

Userpilot

They tell the product management team what they need to achieve. It tells your product team what they need to do to build a product that satisfies the needs of a specific group of users, and contributes to the realization of the company objectives. Goals are important aspects of the product strategy. Source: Pragmatic Institute.

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BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

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Product-Led Growth

Product Bookshelf

Bush provides a framework for deciding between freemium, free trial, and demo options. Bush’s framework helps you evaluate your fit and readiness for the model. Developing a product-led growth strategy. Top-down selling usually leads to poor results because of the complex nature of executive-level selling. [T]ime-to-value

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9 essential sales steps you need to grow your SaaS startup

Intercom, Inc.

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. Do they indicate any issues with their current approach?