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14 Best Customer Analytics Platforms in 2024

Userpilot

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Starts at Silver’s $199/month.)

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What Is A SaaS Product Growth Strategy? [Examples Included]

Userpilot

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

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What is Value Realization in SaaS and Why Does It Matter?

Userpilot

Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Time to live is the time it takes for a customer to implement your solution.

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From Data Analysis to Data Storytelling: Improving the Product Experience at Chick-fil-A

Amplitude

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. Why did users forget to scan when they used the app?

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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Increasingly, we’re seeing that customers want digital-first solutions that allow them to get the support they need, on their own terms.

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Your guide to a successful website redesign: everything you need to know

Imaginary Cloud - Design

The three-step process of a UX Audit involves research, evaluation, and execution. This stage considers users, products, company goals, and KPIs. Design patterns and industrial technology study help existing players to leverage their expertise and practice to differentiate your product/design. requiring a complete redesign.

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Mobile App KPI Dashboard Examples and How to Use Them

The Product Coalition

If you’re looking to present your hard work to stakeholders, justify a product decision, or check the health of your app, you’re in the right place. Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers.