Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. A product strategy describes the approach chosen to make a product successful. Such a strategy facilitates effective product discovery and product delivery.

Customer Experience 257

Customer Experience Product Research Technical Review Data Visualization 257

The Product Coalition

FEBRUARY 12, 2024

I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. I worked in healthcare technology at the time.

Technical Review 114

Technical Review User Testing Product Research Customer Feedback 114

The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. capability development, networks, product innovation etc.) Make the 1st paid contract a discovery or small project.

Feedback Software 176

Feedback Software Technical Review Technology Systems Review 176

The Product Coalition

DECEMBER 21, 2020

Similarly, there are also many products that should have failed but didn’t. We’ll explore how you can test and research ideas for your product, service, or business model. Idea validation is a process where a specific product, service, or business idea is tested in various ways to determine its viability.

User Testing 156

User Testing Product Research Research Software Feedback Software 156

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Mobile in-app feedback tools & solutions. This is a valid question. This saves companies valuable time and resources.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

FEBRUARY 13, 2020

Guest Post by: Carlos Ruiz (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Nis Frome]. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market. Challenges due to hypergrowth. Sometimes) Metrics in the loop, low customer loop.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Roman Pichler

SEPTEMBER 11, 2023

Listen to the audio version of this article: [link] Organise the Team around a Product As the name suggests, a product team is focused on a product. A first step to form effective product teams is therefore to identify the products in your organisation. But what is a product? This sounds simple enough.

Reporting Tools 341

Reporting Tools User Testing Customer Experience Product Research 341

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Now it’s time to put your app and positioning to the test. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. However, Scrum is equally well suited to build the wrong product efficiently as its Achilles heel has always been the product discovery part. Participation is free.)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

UX Planet

FEBRUARY 22, 2024

Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? It seems like our attention spans were taking a hit in the age of relentless technology. It cannot be denied, that humans are using technology to solve problems, enhance their lives, and boost productivity.

Research Software 95

Research Software Analytic Tools Technical Review Technology 95

Product Talk

APRIL 8, 2020

Welcome to the latest installment of Product in Practice! For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work.

Product Research 265

Product Research User Testing Research Software Data Visualization 265

Product Talk

MAY 10, 2023

For many product teams , continuous discovery is a brand-new way of working. To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ).

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Product Talk

FEBRUARY 10, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Meet your co-presenters, product discovery coaches Teresa Torres and Hope Gurion. We are both product discovery coaches with Product Talk. Thank you so much.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Lenny Rachitsky

MARCH 12, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Two years in, I’ve learned a ton , and the podcast is consistently a top 10 technology podcast globally , with a 5.0 average star rating across nearly 4,000 reviews. 👋 Hey, Lenny here! Keep your ego in check.

Technical Review 136

Technical Review Analytic Tools Research Software Feedback Software 136

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. Next, conduct further research, run experiments , and dig deeper into issues to validate or refute the hypotheses. Iterate on the feedback if necessary.

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 122

Enterprise Research Software Feedback Software Strategy 122

Modus Create

OCTOBER 6, 2021

That’s not to say that legacy technology isn’t a relevant factor anymore. Multiple industries employ outdated software in their core operations and only consider modernization when a critical technology in their stack becomes unsupported (for example, an older version of Java or PHP is sunsetted). Paying off technical debt.

Technical Review 98

Technical Review Reporting Tools Software Review User Testing 98

UX Planet

MARCH 2, 2024

When I first began working on an AI project nearly a year ago, I frequently reflected on the process for developing GenAI products. With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process.

Product Research 68

Product Research Research Software User Testing Analytic Tools 68

The Product Coalition

FEBRUARY 11, 2024

The value assessment framework allows you to identify gaps in any of the value layers — definition, delivery, and perception. Photo by Iain Kennedy on Unsplash When I was a product lead at Imperva, there was a feature that engineering kept telling me required a rewrite. Some even need to be left untouched.

Framework 104

Framework User Testing Customer Experience Definition 104

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Card sorting and fake door testing are useful testing methods before the product launch.

User Testing 72

User Testing Product Research Customer Experience User Experience 72

Userpilot

JULY 5, 2022

Why is incremental innovation important for product managers ? Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Small but regular improvements are a more reliable way to achieve product-market fit. How is it different from other kinds of innovation?

Feedback Software 90

Feedback Software Analytic Tools Research Software Product Research 90

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li.

Weak Development Team 150

Weak Development Team Reporting Tools Research Software Feedback Software 150

NextBigWhat

AUGUST 4, 2020

Question the need for it, discuss the possible impact, conduct research (wherever possible), go through contextual data, competitors, and talk to the stakeholders – Product, Tech, Ops, Support. Engage with tech, product, etc., for feedback. Solve in n number of ways. develop a prototype if necessary.

Framework 111

Framework User Testing Technical Review Feedback Software 111

Product Talk

MARCH 2, 2016

Their efforts have helped to shape the ongoing conversation about the evolution of product discovery. If you aren’t familiar with dual-track development, it’s the separation of product discovery from product delivery. Cagan defines discovery as “figuring out what to build” and delivery as “then building it.”

Product Research 139

Product Research Data Visualization Software Review Technical Review 139

The Product Coalition

APRIL 18, 2021

Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools. To narrow down the testing process, every system/application requires focused data.

User Testing 150

User Testing Product Research Testing Software Review 150

Roman Pichler

MARCH 14, 2023

Listen to the audio version of this article: [link] What Information Should a Product Strategy Provide? I like to think of the product strategy as a high-level plan that helps you realise your vision and that answers the following four questions: Who is the product for? What kind of product is it and what makes it stand out ?

Product Strategy 300

Product Strategy Strategy Vision Product Research 300

Userpilot

MARCH 24, 2024

The benefits of tracking user flows include creating user-centered product design , eliminating friction in user journeys, and reducing churn. Review generation user flow. Here’s how: Create user-centered product design : User flows force you to think from your users’ perspective. Build your user flow diagram.

Data Visualization 91

Data Visualization Customer Feedback Analytic Tools User Testing 91

The Product HQ

MAY 10, 2024

Want to become an AI product manager? This guide shows you how to prepare for a career in AI product management. Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. That said, landing a job as an AI product manager is not easy.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. This is why the magic of the best user acceptance testing tools is crucial. Testsigma 2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. The expanding market for augmented reality app development services enables the company to explore novel methods of maximizing this technology’s potential. Therefore, discoveries and implementations occur frequently in this domain.

Technical Review 122

Technical Review Reporting Tools Vision Software Review 122

The Product Coalition

NOVEMBER 11, 2021

Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. Once you have completed enough discovery on your product or feature, the next stage is to prepare for the development process?—?to What is Definition? Why do Definition?

Definition 177

Definition Technical Review Customer Experience User Friction 177

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases.

Research Software 91

Research Software Feedback Software Technical Review Software Review 91

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 140

User Testing Feedback Software Product Research Research Software 140

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The future of enterprise productivity is here, and generative AI powers it.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

JANUARY 9, 2024

Use qualitative data, such as user surveys, usability testing, session recordings, and heatmaps, to answer why the trends exist. Review and analyze to identify improvement opportunities. A UX audit is a health check of your website or product's user interface, meant to highlight any usability issues.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Research Software 87