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Creating Customer Feedback Systems: A Step-By-Step Guide

Userpilot

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. How you act on feedback will depend on the identified problems.

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How To Partner With Technology Suppliers

The Product Coalition

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. Define clear programme goals, accountabilities and performance metrics (user growth, delivery velocity etc.).

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Customer Onboarding Specialist Salary [+ Resources to Advance]

Userpilot

Understanding the salary landscape for customer onboarding specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding specialist helps onboard customers by conducting product tours , answering their questions, and helping them achieve their goals with the product.

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Digital Sustainability: A Growing Frontier in Software Development

The Product Coalition

I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry.

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Digital Transformation Strategies for Enterprises: Key Elements

The Product Coalition

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

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Behind Razorpay’s Design Thinking: The USERSS Framework

NextBigWhat

Question the need for it, discuss the possible impact, conduct research (wherever possible), go through contextual data, competitors, and talk to the stakeholders – Product, Tech, Ops, Support. Engage with tech, product, etc., for feedback. Study user behaviour. No glove fits all hands.

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6 Factors Ensuring Effective Management of Test Environment

The Product Coalition

AI and automation are rapidly securing their place amongst end-users and even key industries. Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools.