Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. At Gainsight, we’re all in on generative AI.”

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction.

Data Visualization 74

Data Visualization Analytic Tools Research Software Artificial Inteligence 74

Usersnap

SEPTEMBER 19, 2023

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Modus Create

APRIL 10, 2024

The Head of Digital role was created to drive the adoption of an omnichannel experience, exploit voice, web presence, and mobile, and shift some workload and customer experience away from coming into the branch. The transition from less than 1% of customers closing a loan remotely to almost 50% doing so within a year marked a massive shift.

CTO 64

CTO Generative AI Technical Review Software Review 64

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. AI provides marketing professionals with an indispensable advantage in this pursuit. 37% of the 4,500 respondents who work in marketing and advertising reported using AI in their work.

Data Visualization 103

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 103

UX Planet

JANUARY 29, 2024

Building an AI Machine for Screen Generation The role of the design system team is clear, and it is to build and maintain the design system for all teams. Their goal is to facilitate the creation of screens and code faster for designers and developers. Here is an example of a test I did with ChatGPT.

Analytic Tools 82

Analytic Tools Systems Review Data Visualization ChatGPT 82

Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Teams also continues to maintain its grip on the workplace comms space with more than 320 million monthly active users. Usage data pertains to the way a user interacts with a service. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Userpilot

JULY 20, 2023

TL;DR The best AI productivity tools can go through all the data you gather in minutes, automate menial tasks, and free up your team members’ time so they can focus on more human-critical work like content creation. Alconost: localize software, apps, and websites. Best AI tools for SaaS Marketing: EliseAI: create AI chatbots.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Mixpanel

APRIL 12, 2024

And what makes you a builder is not just your ability to code, sketch an illustration, or write copy for a marketing campaign; it’s that you handle everything involved in taking an idea to a finished product. Is AI capable of thinking like a product manager and running a product dev project from zero to shipped? You are a builder.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Crafty CTO

MARCH 17, 2023

The acceleration in the Text AI space has a precedent, from way back in August 2022, in what I call the Art AI space. Text AI and Art AI are close relatives within the AI family tree, both falling under the branch called Generative AI. where a diagram is integral to the question. Mind-blowing.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

Intercom, Inc.

DECEMBER 9, 2022

a text-generating AI, and according to OpenAI , it can generate text in a dialog format, which “makes it possible to answer follow-up questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests.”. The bot is powered by GPT-3.5, Where did it learn that? Maybe we don’t care deeply about it.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Department of Product

OCTOBER 19, 2023

Meanwhile, if you’re looking to test product ideas but are struggling to recruit participants, a new startup has you covered. Synthetic Humans is designed for product teams to conduct market research and takes LLMs to the next level by allowing AI bots to chat to each other. and elevate your customer engagement.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 76

Product launches User Testing Feedback Software Research Software 76

Department of Product

NOVEMBER 2, 2023

Other products worth checking out this week include a new customer support startup called Plain. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. But many customers are dissatisfied with service bots.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Mironov Consulting

NOVEMBER 15, 2023

”   1/4 of the stories in last Tuesday’s New York Times business section were AI-related.    Every customer conference and AMA starts with questions about AI.    Eye-popping valuations for AI firms are the bright exception to a down venture market. Can we charge for it?”)

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Mironov Consulting

JANUARY 24, 2024

  Because we can’t generically prioritize work, validate potential improvements with all audiences, or assume that every customer segments will value benefits similarly.    Specific markets and customer segments provide essential context that shapes the math.   Product management malpractice.  

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

Mironov Consulting

MAY 18, 2024

Push internal recruiters hard, perhaps reviewing stacks of résumés together to clearly communicate what you’re looking for.  ” Offer to review job descriptions, scan résumés, join interview rosters “Seems like you’ve been hiring for enthusiasm rather than product experience. 

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

Userpilot

DECEMBER 21, 2023

It is a valuable resource for ML/AI researchers, data scientists, engineers, and tech-savvy business and IT leaders. The show, which aims to provide a broad understanding of these technologies, features detailed discussions on various aspects of AI, such as generative AI. Listen to TWIML AI podcast. #6:

Research Software 81

Research Software Artificial Inteligence Technical Review Technology 81

Crafty CTO

JULY 21, 2023

It felt like the rate of change in the generative AI space is picking up yet again this week. Last time around, Meta announced LLaMA but made the full details—most importantly, model weights—available only to a limited set of researchers. I’ll concentrate in two areas. They just seem a little gross.

Artificial Inteligence 40

Artificial Inteligence Technical Review Reporting Tools Generative AI 40

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  This is a must-close.  Product

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

UX Planet

FEBRUARY 19, 2024

Apart from these chatbots, many people and companies release customized products for specific tasks based on the generative AI models of these chats. One effective way to see AI innovation is to use small AI tools and applications designed by individuals and small businesses rather than using known chats.

ChatGPT 64

ChatGPT UX User Testing Workshop 64

People-First Product Leadership

JULY 17, 2023

There will be individuals and experiences that “test your limits and get you out of your comfort zone” It’s the combination of learning from others and your own experiences, good and bad, which enable you to develop as leader. ” Maybe generative AI will prove to be an exception, but I doubt it.

Technical Review 52

Technical Review Technology Weak Development Team Generative AI 52

Crafty CTO

APRIL 17, 2023

” Here’s a summary from phind.com , a ChatGPT-backed web search similar to (but better than, in my opinion) Bing Chat: In the Expanse series, “the churn” is a term used to describe the cycle of chaos, change, and upheaval that the characters face due to various factors such as political, social, or criminal turmoil.

Artificial Inteligence 8

Artificial Inteligence ChatGPT CTO Coach Fractional CTO 8