Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JANUARY 5, 2023

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

freshtrax

AUGUST 20, 2019

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. Beyond working internally and with businesses, we also work closely with the public sector in Japan: the Japanese government, local governments, and their tourism boards.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

StubHub

MAY 8, 2019

The most significant challenge was due to the lack of a self-service functionality. Among them, there was a lack of governance for API subscriptions. The quality of response of our API support team was impacted due to the high volume of inbound support calls from partners. Manager of Supply Business Operations.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

JULY 12, 2021

Brand24 is a powerful social media listening and analytics platform that tracks your brand mentions across social, news, blogs, videos, forums, podcasts, reviews, and more. Setting up reports can also be quite time-consuming, and you’ll need to have sufficient technical knowledge to make full use of this tool.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

NOVEMBER 23, 2022

Then, we went through diligence for a couple of months, and while we were going through diligence, Russia was on the border of Ukraine, Russia invaded Ukraine, the markets tanked – all those things were happening. You left the government job, you left Google, and now you’re going to leave and go to zero, literally?”

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Intercom, Inc.

SEPTEMBER 20, 2018

My entry into startups was timed really well for the emergence of inbound and content marketing as marketing tactics. You need to start having more structure and governance in how you do everything. Do we have something we can fix with technology? Basically, I got my start because it was what companies needed.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99