Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Sachin Rekhi

JANUARY 11, 2010

His vision for PayPal was no less than to become "the Microsoft of payments, the financial operating system of the world" and he often talked about solving corrupt government practices of inequitable wealth distribution through his simple online service. It's an important lesson in that all startups have rocky roads, even the successful ones.

Reporting Tools 60

Reporting Tools Systems Review Vision Startups 60

Intercom, Inc.

NOVEMBER 9, 2022

First published in 1997, the bestseller has influenced several generations of entrepreneurs, startup founders, and tech enthusiasts. And that opens the space for newer, faster, agile startups to serve those neglected customers, gain traction, and challenge the bigger businesses. It’s kind of a modern-day cautionary tale.

Research Software 226

Research Software Data Visualization User Testing Startups 226

Brian Balfour

SEPTEMBER 26, 2017

At one company, it may be another name for marketing. How long have they been in a leadership role at this company? If you scroll to the bottom of my Work with Me page, you can see that I outline the principles that govern my team at Reforge. Check your email to get a link to your customizable Growth Interview Prep Worksheet.

User Testing 65

User Testing Product Research Customer Feedback Customer Experience 65

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

ProductPlan

SEPTEMBER 8, 2021

How did this upstart go from a novel e-commerce bookseller to a household name and abroad? It provides: “on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered pay-as-you-go basis. The name comes from the idea that no team should be so big that two pizzas couldn’t feed everyone.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Intercom, Inc.

SEPTEMBER 26, 2019

With any hot topic in the startup world, it’s helpful to start by establishing terms. And that’s why, when I list off Windows, iOS, Facebook, those are some of the biggest names. From there we actually built some enterprise capabilities that customers wanted around governance and compliance. What is a platform, anyway?

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

The Product Coalition

APRIL 1, 2018

They lived among themselves with little interaction with cities around except for trades and government duties. For me, this book has been Tribal Leadership. Dave Logan, Tribal Leadership author explains the mechanics of group formations and also the different levels of interactions.

Analytic Tools 60

Analytic Tools Feedback Software Customer Experience Telecommunications 60

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. Some startups adopt this strategy to fool investors. So wrapping a compensation program around that could be tricky to govern.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Business of Software Conference

DECEMBER 11, 2019

The second part of it is a lot of times company’s senior leadership don’t really like the idea. It makes it very very easy and simple for leadership to understand when things are to come what date is going to happen on and then didn’t they love that routine. Now I have to talk about negative. Funfetti Cake.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Business of Software Conference

OCTOBER 1, 2019

About a decade with with big software companies I did six startups of which four we file under good life learning and character building. So if you’re building Fitbit right you’re going to sell 10 million government thirty five dollars or whatever the prices. It can’t be a name calling. So what do we do?

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Business of Software Conference

OCTOBER 23, 2019

My name is Bruce McCarthy. Critically the whole lean startup movement is about testing your assumptions right. Some people may say lean startup or agile means we don’t need a roadmap, we don’t need a priority list we just start somewhere and we just go. It’s also worth prioritizing entirely new product ideas.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61