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Customer Success – How To Build Relationships With Customer Executives

Product Management University

As the customer success manager (CSM) role evolves into more of a strategic customer leadership role versus a tactical reactionary role, it’s critical to build relationships with customer executives, and in most cases, it’s not as difficult as you think. How to create a strategic account roadmap with supporting execution activities.

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Insights from the #mtpcon Product Leadership Forum – Part 3

Mind the Product

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). Julia Harrison – Head of Product at Government Digital Service. Coaching Smart People.

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Servant Leadership – Josh Goldenberg

Mind the Product

He has a background in the public and private sectors and he begins his ProductTank NYC presentation with a quote from Steve Jobs, which underpins the central concept of Servant Leadership. Josh takes a brief moment to look at the roadmap of local government. Organization Structure. Essentially, everyone answers to the people.

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What is the Product Operations Career Path?

ProductPlan

Organizing, automating, and making meaning out of this data tsunami is another critical product operations skill that lets product managers spend less time digging up or transmitting the basics and more time extracting the deep value that eventually informs the product roadmap. Monitor system performance and calculate success metrics.

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Case Study: How ReadyTech Use Product-Led In The Workforce Sector

BrainMates

The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running. The product managers drive the team roadmaps according to set objectives aligned to company objectives, as well as the product strategy overall.

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Essential Technical Program Manager Skills

The Product HQ

Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. TPMs must communicate strategies, roadmaps, and program issues with all key stakeholders. As a technical program manager, you communicate with product managers, leadership teams, and external vendors.

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Emotional Intelligence for Product Managers

The Product Coalition

We need to shift between priorities, sometimes “interfering” with our roadmaps and plans, but the ability to adapt to this constant stream of changes is essential. I hardly imagine Product Managers with autocratic leadership thriving in this environment. Another kind of leadership and tactics might result in a better outcome.