Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

Weak Development Team 108

Weak Development Team User Testing Technical Advisors Product Research 108

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Also, high-level guidelines provide very little value for experienced designers , who are already familiar with the basics.

Books 138

Books Technical Review Research Software Data Visualization 138

The Product Coalition

JUNE 9, 2021

Your vision of the future should bring clarity to your roadmap. That approach works fine until your sales team gets on the phone to tell a customer about the Next Big Thing. When you define a roadmap as a group of project commitments, you’ve set your team up for failure. It aligns business decisions with strategic vision.

Vision 115

Vision Roadmap Customer Experience Weak Development Team 115

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Also, high-level guidelines provide very little value for experienced designers , who are already familiar with the basics.

Books 52

Books Technical Review Research Software Data Visualization 52

The Product Coalition

JULY 5, 2023

While I thought it was an absolute, for a micro-second, I questioned it, and then the floodgates of doubt opened — maybe not such a bad thing in this case. Especially in mature companies, roadmaps provide a false sense of certainty when you are early in developing a product. The slide doesn’t guide product teams for planning purposes.

Roadmap 131

Roadmap Product Research Weak Development Team Customer Experience 131

Business of Software Conference

MAY 7, 2020

If people tell you something that’s some evidence but it’s usually pretty weak in particular opinions. Which seems like a trivial question not even my team can give me that information so I always have to push back and say you don’t know the customer, I don’t know the customer until we have that kind of information.

Feedback Software 59

Feedback Software Research Software User Testing Product Research 59

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

UX Studio: Product Management

MARCH 28, 2022

If you want to know what the culture is like in a product team, you should visit one of their product meetings. Do they talk about tasks and deadlines or blurry visions about the future? None of these are good or bad, but these signs can help you evaluate the culture of the team. How were we developing our teams?

Weak Development Team 110

Weak Development Team User Testing Data Visualization Customer Feedback 110

UX Studio: Product Management

SEPTEMBER 12, 2021

This was completely unforeseen by the design team. It looks at how we can nudge away from a bad equilibrium in game-theoretic scenarios such as news filtering and dating apps. Tunnel vision of success metrics. Many product teams follow in their footsteps. It’s very easy to get tunnel vision on success metrics.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

The Product Coalition

JULY 2, 2022

for good and bad. primarily focused on product teams, helping them be great at the discovery work that is at the heart of what they do Leadership coaching?—?focused Marty said that anyone in the product team needs to get coaching, including the leaders themselves. A group of experts still doesn’t make a great team.

Workshop 115

Workshop Customer Feedback Technical Review Product Research 115

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 164

Product Research User Testing User Friction Research Software 164

Intercom, Inc.

JANUARY 10, 2019

They got a bad rep, but they’ve come through the other end, I think. We’re going to invest and invest and invest in the developer side of it and help external developers get value from building an app in the Intercom ecosystem. We’ve talked about bots and apps and the vision and all that stuff. Paul: Exactly.

User Testing 143

User Testing Banking Customer Experience Technical Review 143