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517: How to conduct an AI Design Sprint – with Mike Hyzy

Product Innovation Educators

A custom ChatGPT model that helps accelerate product innovation Watch on YouTube TLDR In this episode, I interview Mike Hyzy, Senior Principal Consultant at Daugherty Business Solutions. Instead of focusing solely on today’s customer problems, product teams need to look 2-5 years into the future.

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The Customer Service Gap Model

BrainMates

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

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Customer Research 101: The Complete Guide for SaaS

Userpilot

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

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5 Proven Mobile App Optimization Strategies to Boost Engagement

Userpilot

Accessibility Compliance Is the app accessible to users with disabilities (screen readers, voice control)? Follow accessibility guidelines (WCAG). The next step is to go deeper into the key strategies that impact engagement, retention, and user satisfaction. Get direct user feedback on mobile app usability.

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How to Perfect Your Mobile App Experience with These 7 Tools

Userpilot

To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers. With Userpilots segmentation and targeting capabilities, you can group users by behavior (like power users and newcomers), demographics, device type, or any custom attribute.

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RAG in Healthcare: Your Complete Guide to Its Implementation

Arkenea

Think of RAG as having a brilliant medical researcher who can instantly access and synthesize information from your entire healthcare knowledge base like patient records, clinical guidelines, research papers, and treatment protocols to provide precise, contextual answers to complex medical queries.

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Key Best Practices for Using Customer Feedback

Folding Burritos

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.