Guidelines User Friction Vision 
BrainMates
OCTOBER 20, 2024
The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.
The Product Coalition
JUNE 13, 2021
In the effort to bring the company’s vision into reality, the details matter, often more than the innovation and completeness of the vision itself. Of course, in the process, the vision might be changed or refined, but it most likely wouldn’t be reinvented altogether. This should be your first step into product strategy.
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Product Talk
SEPTEMBER 7, 2022
Pictured from top to bottom, product manager Sören Weber, product designer Emilio Martins, user researcher Mara Zocco, and product designer Gabriel Hourigan. This one was based on a diary study and includes a user journey, functional jobs, emotional jobs, pain points, and desired outcomes. Tweet This.
Sachin Rekhi
FEBRUARY 16, 2020
Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.
Mind the Product
JUNE 20, 2019
Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. She says that you can only create significant value for the business by solving the big problems for the users. Understanding User Needs is key.
Product Talk
MARCH 3, 2021
Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.
Userpilot
DECEMBER 13, 2023
TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.
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