Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Retrospectives. Release Notes.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Secret PM Handbook

MARCH 9, 2018

But if that skill is augmented with great product knowledge (provided by product managers) sales take off. And the change management cost of moving an organization to a new system – your system – is likely to be very high as well. How do you prepare the sales team for these kinds of objections? They might postpone the decision.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Demo 95

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. You must also validate and verify outcomes.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JULY 13, 2021

The best walkthrough software on the market is Userpilot. Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Our SaaS customers that use walkthroughs have managed to achieve: Higher activation rate. Speed is of the essence here. I hear you.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Secret PM Handbook

SEPTEMBER 7, 2018

Take Action Today With These Product Management Tips. And I love immediately actionable product management tips that I can start using today to become better at my job. You’ll become a better product manager, your sales people will love you, you’ll get more customers, and your profits will go up. There are over 50 at last count.

Product Management 170

Product Management Product Manager Weak Development Team Agile 170

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. When not writing his sales handbook, he’s been overseeing the change from Close.io Steli shows how to manage it properly – without creating a toxic culture. to Close.com. Competitiveness.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. The perfect world does not exist, though. There is only the real world.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. You can delay it until you’ve acquired your first 100 or 1,000 customers, but at some point you’ll need to find sustainable traction in the market. Get your free copy of The Sales Handbook. Want more advice like this?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. And these actions float down to the product managers who sometimes operate by the agendas of others, vs. the advocacy for the business of their products. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

JULY 12, 2018

This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. ” and “What?”

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

Imaginary Cloud - Design

MAY 22, 2019

today it is applicable across multiple sectors " Putting it simply, it's about working across fields, managing relationships with the user, other stakeholders, and other entities such as budgets, rules and policies. Design and innovation are being used as a tool and process for change in order to "develop (.)

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are.

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. Building a community isn’t about management. And I got to work with the international growth team for Facebook. Short on time? He ran growth in Asia.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116