The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. One test of a new framework is how well it explains “previous observations.” Love the Problem, Not the Product.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. If you have a few minutes, we’d really appreciate it if you could fill in our annual reader survey.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. One test of a new framework is how well it explains “previous observations.” Love the Problem, Not the Product.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Retrospectives. Release Notes.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. The Product Book: How to Become a Great Product Manager.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Userpilot

MARCH 18, 2021

There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy. Their efforts all reflect how you position your product and the type of customer you attract. Which one would you buy from?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Or, “We do this thing called Agile.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. An interactive walkthrough is a step-by-step product guide leading to activation. A walkthrough is not a linear, blow-by-blow account of all of your product features. Let’s get into it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Get your free copy of The Sales Handbook. Want more advice like this?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Shaun Clowes , VP of Product at Metromile. But I’ve actually seen very few products that are built on that idea. Sean Ellis , CEO at GrowthHackers.

User Testing 160

User Testing Research Software Onboarding KPIs Customer Experience 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Shaun Clowes , VP of Product at Metromile. But I’ve actually seen very few products that are built on that idea. Sean Ellis , CEO at GrowthHackers.

User Testing 126

User Testing Research Software Onboarding KPIs Customer Experience 126

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116