Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

The Secret PM Handbook

OCTOBER 1, 2017

Product management is a hot, hot profession right now. It’s one of the most important roles in a product company , especially in high tech. If you’re wondering about this, or want to scope yourself against a basic set of guidelines for product managers, this post is for you. What I’m looking for in a new product manager.

Product Management 150

Product Management Product Manager Product Research Management 150

The Secret PM Handbook

AUGUST 11, 2017

That’s a question I actually got in a product management job interview a while ago. Without doing some research, we have no idea whether this is an aspirin problem, or an operating room problem. Then I’d go do some research on onboarding. Why aren’t customers successfully using our product? Why are they successful?

User Testing 150

User Testing Research Software Product Research Download 150

Userpilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. They also offer feedback features and analytics to support data-driven decision-making. Reducing time to value is essential for user retention and product adoption. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Product Bookshelf

JANUARY 3, 2017

Sprints enable you to get answers to key product and service questions in just five days. The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Intercom, Inc.

FEBRUARY 14, 2019

It might be to launch a new product, to define a new category or to hit $1M in revenue. You hit your goal – you launched that new product, defined that new category, hit $1M in revenue. Figure out how your product can solve the problem you originally solved, but for a broader set of customers. Build your next big product.

Strategy 188

Strategy User Testing Download Product Research 188

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. One test of a new framework is how well it explains “previous observations.” Love the Problem, Not the Product.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Secret PM Handbook

OCTOBER 9, 2018

Co-opting product management into sales. My good friend Geoffrey Anderson ( @ganders2112 ) recently wrote about a situation we product managers sometimes find ourselves in. When sales are not going well, company leadership might ask product management come in to help hit the numbers. This can be a bad thing or a good thing.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want?

Books 52

Books Research Software Product Research Reporting Tools 52

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Product Innovation Educators

JULY 6, 2020

How product managers can boost innovation in companies large and small. Summary of some concepts discussed for product managers. [6:13] Investors told startups to act like smaller versions of large companies—coming up with a business plan on paper without talking to customers or testing prototypes. I hope you enjoy it!

Startups 88

Startups User Testing Customer Experience Development 88

Intercom, Inc.

MARCH 13, 2019

You have to build a product that solves a problem and works well for them. As you reach your next wave of growth, you need to continue to invest in those customers and in that product, and recognize that, in order to keep growing, you need that product to appeal to more people. How to expand your market. Be ruthless.

Marketing 171

Marketing User Testing B2C Enterprise 171

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️! These are just 7 from our comprehensive list of 24 product folks.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

NextBigWhat

NOVEMBER 30, 2020

using product-led growth. Enter: product-led growth. 2/ Duolingo’s product-led growth was based on 3 main tenets: Gamification. Enter: product-led growth. 2/ Duolingo’s product-led growth was based on 3 main tenets: Gamification. Obsessive A/B testing. Feed everything to an A/B test.

User Testing 59

User Testing Customer Experience Product Research Education 59

The Product Coalition

OCTOBER 19, 2017

If you are visiting this page, there are chances you might be seeking an answer to one of the following questions – Having completed my formal education, how do I start my career in Product Management? Coming from a non-related industry, how do I break into Product Management? How do I learn the necessary traits of Product Management?

User Testing 60

User Testing Product Management Product Manager Product Research 60

Gainsight

APRIL 2, 2021

Yet, one cohort of CS leaders exists that I’ve found to truly be special snowflakes: Customer Success teams in companies that employ Product-led Growth strategies. Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Intercom, Inc.

DECEMBER 10, 2018

In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. “Activating new users is far more than showing them how to use an app” Common use cases for in-app marketing include onboarding new users , introducing new features and collecting user feedback.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. If you have a few minutes, we’d really appreciate it if you could fill in our annual reader survey.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Secret PM Handbook

AUGUST 22, 2016

As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their product feedback. Positioning and value propositions – what my product does for my segment, and why it’s a better solution than the competition.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

The Secret PM Handbook

OCTOBER 1, 2017

Product management is a hot, hot profession right now. It’s one of the most important roles in a product company , especially in high tech. If you’re wondering about this, or want to scope yourself against a basic set of guidelines for product managers, this post is for you. What I’m looking for in a new product manager.

Product Management 170

Product Management Product Manager Product Research Management 170

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

The Secret PM Handbook

SEPTEMBER 16, 2016

In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? The mental models I’m going to talk about share two key characteristics: They are about about products. Who the product is for (the market).

Product Management 275

Product Management Product Manager Product Research User Testing 275

The Secret PM Handbook

AUGUST 11, 2017

That’s a question I actually got in a product management job interview a while ago. Without doing some research, we have no idea whether this is an aspirin problem, or an operating room problem. Then I’d go do some research on onboarding. Why aren’t customers successfully using our product? Why are they successful?

User Testing 170

User Testing Research Software Product Research Download 170

Mind the Product

APRIL 14, 2020

Building generic products. Employee handbooks for Gitlab and Basecamp. The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. How to do remote working well. Being organised.

Feedback Software 27

Feedback Software Product Research Technical Review Entertainment 27

The Product Coalition

AUGUST 14, 2018

In a product manager meeting at our organization recently, we were all handed the book Insipired: How To Create Tech Products Customers Love. Our leadership team had just started reading it and wanted all of the product managers to read it too. So with that, I wanted to put together my 5 “must read” books for product managers.

Product Management 60

Product Management Product Manager User Testing Product Research 60

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. This is particularly important in large-scale organisations or when you build a customer-facing product. Write a Handbook. Release Notes. Strategy Paper.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Secret PM Handbook

AUGUST 11, 2017

That’s a question I actually got in a product management job interview a while ago. Without doing some research, we have no idea whether this is an aspirin problem, or an operating room problem. Then I’d go do some research on onboarding. Why aren’t customers successfully using our product? Why are they successful?

User Testing 150

User Testing Research Software Product Research Download 150

Mind the Product

FEBRUARY 1, 2019

getting a certification (be it scrum, agile, product, coaching … you name it). The list goes on and on – showing once again that our product community is made up of people who push themselves, are curious, and have a learning mindset. creating a community of practice for their organisation. getting a promotion. finding a new job.

CTO Coach 98

CTO Coach User Testing Research Software Certifications 98

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. So many articles have been written about this multifaceted, multidimensional role encouraging us to continue to fight the good Product fight. But what about quitting Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management?

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. Product management has all the responsibility, and none of the authority. If communication problems are happening, it’s at least partly product management’s fault.

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. Product management has all the responsibility, and none of the authority. If communication problems are happening, it’s at least partly product management’s fault.

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

The Secret PM Handbook

APRIL 19, 2017

I’ve started working on an online course on “writing for product managers.” These tips will help you make your product management writing more persuasive, easier to read, more engaging, and more effective overall. Let me know what would help you most in your product management writing. Tips for writing. (CC CC BY-SA 2.0

Product Management 186

Product Management Product Manager Management Management 186

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

The Secret PM Handbook

SEPTEMBER 1, 2016

Some general purpose mental models are very useful for product managers. Mental models for product managers. What about mental models for Product Managers specifically? There are quite a few mental models about products and making them successful. Mental Model Examples. Order of Magnitude.  “An

Product Management 199

Product Management Product Manager Management Management 199