Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Want to learn what data to start keeping track of for PLG?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 89

Analytic Tools Feedback Software Customer Communications Data Visualization 89

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. Writing Is Designing: Words and the User Experience by Michael J.

Books 52

Books Research Software Product Research Reporting Tools 52

Gainsight

MAY 3, 2022

Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. Wondering how?

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

The Secret PM Handbook

AUGUST 22, 2016

I deal with: Customers – finding their problems and listening to their product feedback. Strategy – how the goals of my company drive the solutions I deliver, and how my solution aligns with those goals. Roadmapping – how my solution will be shaped over time. We do a lot of market research.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. So let’s talk about mini-research. Think of research as digging for gold.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. This is particularly important in large-scale organisations or when you build a customer-facing product. Write a Handbook. Strategy Paper.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. What is Jobs-To-Be-Done? Definition) Free Online Articles and Resources Books about Jobs-To-Be-Done JTBD Masterclasses by BoS.

Framework 64

Framework Research Software User Testing Customer Feedback 64

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. One test of a new framework is how well it explains “previous observations.” The Secret To Successful Products That Users Love From Day One. The Challenge of Roadmaps. How To Share A Roadmap Without Driving Into A Ditch.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

The Product Coalition

AUGUST 26, 2019

There were many product lines and different versions of the same products made to meet different customer needs. Modularization can manage the complexity and customization in product development. For service products : people expertise, customer experience, and process. it depends on the product strategy.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. One test of a new framework is how well it explains “previous observations.” The Secret To Successful Products That Users Love From Day One. The Challenge of Roadmaps. How To Share A Roadmap Without Driving Into A Ditch.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

UX Planet

MARCH 31, 2024

UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. That’s why UX strategy is a crucial skill any seasoned UX professional should master. A strong UX strategy ensures that user-centered principles and insights are integrated with the business strategy.

UX 72

UX Strategy Research Software User Testing 72

Gainsight

NOVEMBER 10, 2021

If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. What is product-led success?

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Mind the Product

SEPTEMBER 6, 2018

Those who have stood out to me as particularly customer-centric have had two qualities in common. I see the immediate impact on our customers when my team and I exhibit these traits. The Foundation: Immediate Access to a Diverse set of Customers. How the customer would like to use the software.

Enterprise 139

Enterprise Customer Feedback Customer Experience Reporting Tools 139

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

BrainMates

APRIL 2, 2019

This means being able to quantify the value we bring to both customers and our organisation. Some examples of leading indicators: Number of customer inquiries. Trial users. Some examples of lagging indicators: Active users. Hate counting? The core of our Product Manager roles is how value is exchanged. Email open rate.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Hutwork

MARCH 19, 2018

The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. The Lean Product Playbook is billed as “the missing manual on how to apply Lean Startup to build products that customers love.” If you’re adopting lean thinking, this is the handbook for you. By Dan Olsen.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Sequent Learning

SEPTEMBER 4, 2019

Sometimes I write as an outgrowth of my benchmark research with results worth sharing for the greater good of our community. Still other times, I’m troubled by the actions taken by leaders in companies who direct efforts of product people that don’t directly benefit a customer or that promote decisions without strategic context.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63