Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? 5 Tips for Building a Best-in-Class Product-Led Growth Strategy. Why a Product-Led Growth Strategy Is Becoming a Must in Today’s Competitive Market.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Want to learn what data to start keeping track of for PLG?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Userpilot

NOVEMBER 3, 2022

The information included in this knowledge base varies, depending on the company, audience, and customer communication strategy. Product roadmaps. GitLab’s Handbook combines multiple internal departments. For example, a customer-facing knowledge base will be quite different from an employee handbook with training materials.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Mind the Product

SEPTEMBER 6, 2018

Often when product managers are pulled into customer conversations, they are asked to either present the product roadmap or help out with an escalation, neither of which are ideal for learning about the customer. During product roadmap presentations, product managers are expected to appear knowledgeable.

Enterprise 142

Enterprise Customer Feedback Customer Experience Reporting Tools 142

Gainsight

MAY 3, 2022

It also positions your product firmly at the core of your company’s growth strategy. Within an effective product-led growth strategy, you tap into metrics and use them to measure, back, and inform decisions. With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Business of Software Conference

SEPTEMBER 15, 2021

Radical Product Thinking is a clarion call for vision-driven product development over the iterative approach that has, for many, become the orthodox approach to product strategy and management. Five Elements of the Radical Product Thinking Roadmap. Vision Strategy Prioritization Execution and Measurement Culture and Change.

Software Review 52

Software Review Books Vision Agile 52

The Product Coalition

JANUARY 26, 2024

Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment. Strategy questions When building a roadmap from scratch, the search area for meaningful user problems to solve has to be narrowed down first.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Agile Velocity

MAY 14, 2020

Align the initiative with measurable business outcomes and define a clear transformation roadmap. Roll Out Strategy. Defining an initial transformation roadmap, one that takes into account organization structure demands, top risks, and incremental rollouts. Transformation Roadmapping. The DevOps Handbook (Book).

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. Jobs to Be Done: A Roadmap for Customer-Centered Innovation by Stephen Wunker, Jessica Wattman, and David Farber.

Framework 64

Framework Research Software User Testing Customer Feedback 64

Mind the Product

JANUARY 10, 2017

Write a Handbook. For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. Strategy Paper. In a strategy paper you lay out why a certain topic is important to the company.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. In several places, we’ll include links to more detailed CS Ops strategy and process resources that GitLab maintains (in their instance of GitLab!). GitLab Org Chart.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

The Secret PM Handbook

AUGUST 4, 2017

Of course, a huge amount of our time and energy is taken up in the “solution” area – writing requirements, prioritizing, agile development, roadmaps, working with developers, and ensuring quality. The Challenge of Roadmaps. How To Share A Roadmap Without Driving Into A Ditch. Management and Strategy.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

Iteratively Blog

MAY 31, 2020

In the end-user era , where you acquire customers by leveraging product-led growth, knowing what specific actions folks take in your product is instrumental in guiding your strategy across product, sales, marketing, and customer success. Inform roadmap decisions : Product analytics can go a long way in informing your product roadmap.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Gainsight

MAY 10, 2021

He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. The foundations and roadmap they developed were solid, scalable, and able to handle the incredibly rapid growth their CS organization was predicted to achieve. Watch Next: Customer Success Strategy.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

The Secret PM Handbook

AUGUST 4, 2017

Of course, a huge amount of our time and energy is taken up in the “solution” area – writing requirements, prioritizing, agile development, roadmaps, working with developers, and ensuring quality. The Challenge of Roadmaps. How To Share A Roadmap Without Driving Into A Ditch. Management and Strategy.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

BrainMates

APRIL 2, 2019

In start-ups, Product Managers often report that founders don’t allow them to steer the Product Strategy and Roadmap. But first, Product Managers need to demonstrate to founders or executives that progress is happening, so that founders can trust that their vision is being nurtured.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

The Product Coalition

AUGUST 26, 2019

it depends on the product strategy. Define modularity drivers based on company-specific factors such as strategy and financial limitations. Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ?? This gave Amazon massive economies of scale.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Agile Change Management shows you how to create a roadmap of the processes, activities, and information you need to manage any change initiative. Good Strategy Bad Strategy: The Difference and Why It Matters. By Melanie Franklin. By Richard Rumelt.

Books 67

Books Research Software Feedback Software Weak Development Team 67

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. PLAN Every prioritization decision you make has to be in line with your company plan or strategy.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Coalition

OCTOBER 22, 2018

And that they have a roadmap for 2 years, so their customers can’t help them right now. Who comes up with the strategy? As well as the strategy being created internally, I found some great research into team feedback by Troy Stevenson who is the former VP of customer loyalty at eBay. In your SaaS business, who has the ideas?

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Secret PM Handbook

AUGUST 22, 2016

Strategy – how the goals of my company drive the solutions I deliver, and how my solution aligns with those goals. Roadmapping – how my solution will be shaped over time. Positioning and value propositions – what my product does for my segment, and why it’s a better solution than the competition.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum. Major Takeaways: “Customer education activates customer success.”

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Sequent Learning

SEPTEMBER 4, 2019

Perhaps product people will write a better user story, or prioritize a backlog, or produce different roadmap; these are tactical activities. A transparent, top- down, targeted portfolio strategy that clearly allocates funds to product areas that are deemed critical to the business. Tactics don’t get you over the finish line.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business. A substitute for strategy or planning. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap. Assessing progress on our strategy.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184