The Product Coalition

NOVEMBER 19, 2022

Including a nifty Miro Icebreaker game [link] For good ideas and true innovation, you need human interaction, conflict, argument, debate?—?Margaret welcome to a crash course into competitive debating, using the British Parliamentary format. Two teams will sway you to go their way. How to win as a team?

Product Research 137

Product Research Government Product Management Product Manager 137

Userpilot

SEPTEMBER 7, 2023

It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Interested in building a B2B customer journey map? What is a customer journey map?

Analytic Tools 106

Analytic Tools Feedback Software Research Software User Testing 106

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. Impact is how you influence the actors to achieve the objectives.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

The Product Coalition

JANUARY 9, 2023

Including a Miro template so good, it will knock you out of your socks Welcome to 2023. link] In this article, I cover why you fail in pursuing goals, learnings from product managers to succeed, how to set inspiring goals that keep you moving forward, and give you a Miro template that will knock you out of your socks.

Product Research 113

Product Research Vision Roadmap Customer Experience 113

UX Planet

FEBRUARY 2, 2024

You can share your results using the tags #figbruary or #figbruary2024. Galileo AI Miro Assist Miro Assist is your future partner for innovation. Literally, at the click of a button, you can create user research questionnaires, brainstorm using mind-maps, create presentations and visualise ideas. What is its upside?

Research Software 52

Research Software UX Software Review User Testing 52

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. It was a valuable growth for me to be deeply involved in assessing business values and technical feasibility with my team.

Feedback Software 82

Feedback Software Research Software User Testing Product Research 82

Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. With customer care more important than ever, how are support teams adapting to this new uncertain reality?

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

JUNE 14, 2023

The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale. Smiley face customer satisfaction survey to gather user feedback using smiley faces to represent satisfaction levels.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JANUARY 30, 2023

The decision to keep using it or abandon it. Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. Removing friction from the signup process with SSO, like Miro. Providing self-service support with an in-app knowledge base , like Miro.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Modus Create

AUGUST 31, 2021

To know which project management tool your team should consider, you need to understand what collaboration challenges you are experiencing. The list is in no particular order, and you will likely find your team needs to use more than one. More than a million teams worldwide use Trello to collaborate and get work done. .

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

Userpilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! These could come from your organization or you can use a ready framework like RICE or ICE.

Product Research 105

Product Research User Testing Customer Experience Research Software 105

Userpilot

NOVEMBER 14, 2022

How do you apply your product management skills and knowledge to build a robust product plan? Thanks to product planning and its focus on outcomes, teams are less likely to fall into build traps and more likely to deliver products that satisfy real user needs. With their eyes on specific outcomes, teams are able to prioritize better.

Product Research 98

Product Research User Testing Onboarding KPIs Research Software 98

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. I’m sure at some point you’ve found yourself asking the question, “ am I using the right product toolkit ?”. Then outline what your outcome would be using any given tool.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Communications 98

The Product Coalition

SEPTEMBER 10, 2023

This is their primary goal — they stir action in the people listening, give them a different perspective and change how they see the world. This is their primary goal — they stir action in the people listening, give them a different perspective and change how they see the world. Once I realised this, I saw it everywhere.

Presentation 133

Presentation Data Visualization Messaging Customer Experience 133

Product Talk

MARCH 16, 2022

Visualizing discovery work with an opportunity solution tree has been a game-changer for both me and the teams that I work with. From there, an effective team is doing two key research activities week over week. Most teams don’t work this way. Most of us are stuck in outdated ways of working and it takes time to change.

Research Software 224

Research Software Product Research User Testing Data Visualization 224

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? How did their product marketing strategy put their audience first? How did they successfully communicate value? Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Intercom, Inc.

MAY 16, 2022

Product design workshops are an opportunity for a team to untangle a problem together by going through a series of group exercises designed to get to a specific outcome. Workshops are about getting stuff done, and are often used as milestones to start things or make decisions. “As Use improv games to warm up. Determine the goal.

Workshop 245

Workshop Feedback Software Research Software Reporting Tools 245

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. Its different stages. Book the demo!

Analytic Tools 103

Analytic Tools Data Visualization Research Software Onboarding KPIs 103

Mind the Product

OCTOBER 13, 2020

Talking to them in a way that gets you useful information is hard. Using that information in a way that helps align stakeholders and teams on the path to building great products? Lucky for us, our guest on the podcast this week is Robert Chokr, [.]. Talking to them in a way that gets you useful information is hard.

User Testing 169

User Testing Customer Experience Product Research Research Software 169

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Use segmentation for automating in-app messages with solutions for specific issues.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

JULY 20, 2022

Would you like to know when product managers should use it and how? It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. House of Quality is a common tool used for that. At the Product Development stage, teams decide on the features to build.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

APRIL 28, 2022

How can it help product managers in the product development process? The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. What is the opportunity solution tree?

Research Software 98

Research Software Feedback Software Analytic Tools Product Research 98

Intercom, Inc.

NOVEMBER 2, 2020

But if you’re a product designer starting out on a new project, you might find yourself with a blank page, and the job of drawing the map: of defining the high-level design direction that your team is going to use to chart their course. Mess it up, and you could find yourself quickly marching your team off a cliff.

Feedback Software 289

Feedback Software User Testing Customer Feedback Customer Experience 289

The Product Coalition

AUGUST 19, 2021

We all know these a-ha moments when the vision strikes us (my vision creator is the shower, what’s yours?), Now, how the heck am I going to spill it out and share it? and a crucial one for us product people. It is usually a description of how, what, why, who. Pre-COVID, I used to have a big white board in my office?—?as

Vision 158

Vision Feedback Software Technical Review Customer Experience 158

Userpilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. Customer satisfaction UX surveys measure how happy your users are with your app and its UX.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

MARCH 25, 2021

A focus on the user journey helps teams create more dedicated and personalized onboarding, increase product adoption, and drive product-led growth. Not sure how to do that? As your product grows and matures, so will the need to provide more customized experiences for your users and each of their different use cases.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

Userpilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. It helps the customer understand your product and how it can satisfy their needs. It helps the customer understand your product and how it can satisfy their needs.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

BrainMates

APRIL 8, 2020

It was the last day the whole Brainmates Team was in the office together before shifting to remote working for who-knows-how-long. But how to take that online without losing any of the energy, fun and personal interaction that made it so successful? We specifically chose Zoom and Miro to maximise interactivity.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 3, 2022

We’ll explore what it is, why it matters, and how to craft a customer onboarding process that engages and delights your users every step of the way. It’s important to map and improve your conversion rate because it’s the primary metric that tells you how successful your onboarding process is. Signing up for a trial.

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Userpilot

DECEMBER 15, 2022

How does it help product managers and how to carry it out? Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it. So how does it work?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

The Product Coalition

FEBRUARY 3, 2022

So when someone today, in 2022, asks a question like “How do we build a remote team?”, my guess is that they aren’t wondering how to do video conferencing, or how to post an ad on LinkedIn, or whether employees want virtual happy hours. I managed many remote and hybrid teams for large brands. 1: Culture.

Technical Review 146

Technical Review Software Review Feedback Software Customer Experience 146

The Product Coalition

OCTOBER 15, 2022

Storyboards on Unsplash by Slidebean In fact, it’s no different from why we use storyboards in the film industry or product development. Storyboards help Product designers to test multiple versions of products, product flows, and customer journey maps until there’s a final design for all team members. How to create a Storyboard?

User Friction 88

User Friction User Testing Customer Experience Vision 88

Userpilot

JANUARY 20, 2022

Common tooltip use cases include interactive walkthroughs , secondary onboarding , upsells and feature adoption. You can view instructive tooltip examples from Asana, Slack, Airbnb, Postfity, Miro, Facebook, Ahrefs and Rocketbots. It’s often used to explain one part of the UI that’s not immediately intuitive.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

The Product Coalition

MARCH 18, 2020

But the past couple of weeks I’ve been asked by a number of people for ideas on remote icebreakers and/or team building activities now that many of us are working remotely. A simple round table team check-in but this time instead of a one-word or something, you pic an emoji that best describes how you are feeling right now.

User Testing 141

User Testing Leadership Product Research Testing 141

UX Planet

FEBRUARY 29, 2024

From design-team-of-thirty to design-team-of-one Over the past two years, I have been a design-team-of-one at a fast-growing startup, and the experience has been nothing short of a rollercoaster. As you can imagine, we had an established design culture and stack of UX tools and practices we used on a daily basis.

Product Research 61

Product Research Startups Feedback Software User Testing 61