The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. What is a transactional chatbot?

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals.

Feedback Software 73

Feedback Software Customer Feedback User Testing Customer Experience 73

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Given this, 88 percent of retailers plan on investing more in mobile marketing than any other channel.

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Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Sending email sequences post-sign-up to guide customers through the product. But what strategies work?

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

The Product Coalition

OCTOBER 3, 2023

The Essential Questions That Lead To A Great Product Roadmap “The question ‘Why?’ The roadmap for a new digital product designed to support a high-risk population suffering tremendously from the burden of disease. I ran through the roadmap for the product, fielding all the questions and handling them like a pro. My contribution?

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Roadmap Product Research User Testing Customer Feedback 121

TechEmpower - Product Management

NOVEMBER 13, 2023

That’s why we’re planning on building most of our sites this way in the future. Fill it with the right words, and your dream job could be right around the corner. Fill it with the right words, and your dream job could be right around the corner. Everyone struggles with empty text boxes. For example, let’s consider Mark.

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Generative AI Artificial Inteligence Feedback Software Customer Experience 118

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Having a great product just isn’t enough anymore. Instead, you also have to help customers get the maximum value from it. Customer enablement and sales enablement aren’t the same.

Feedback Software 89

Feedback Software Data Visualization Analytic Tools User Testing 89

The Product HQ

APRIL 20, 2024

Looking to become a SaaS product manager? The need for SaaS product managers is skyrocketing with each passing year. More and more businesses develop Software as a Service (SaaS) products to remain relevant in their respective markets and grow their income streams. How to Become SaaS Product Manager?

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Decide which new feature to work on by using in-app surveys with open-ended questions.

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User Testing Product Research Research Software Feedback Software 102

Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. While product development describes the process of creating the product itself (i.e. Ready to get started?

User Testing 92

User Testing Feedback Software Research Software Product Research 92

The Product Coalition

MAY 24, 2023

How Product Roadmaps Bridge the Gap and Fuel Success. “A A product roadmap is a tool for communication and alignment. It tells the story of where you are, where you are going, and how you will get there. It is not a project plan or a commitment. Central to this journey is the product roadmap. What to do?

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Roadmap User Testing Feedback Software Customer Feedback 110

The Product Coalition

OCTOBER 30, 2023

I don’t care about outcomes, your objectives, or your key results; I want to know when I will get this feature!” This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage.

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Roadmap Feedback Software Onboarding KPIs User Testing 115

Split

MARCH 20, 2024

Understanding precisely how to improve release management is key for more efficient software development. This spans planning, development, testing, approval, deployment, release, and post-implementation support. A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery.

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Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. You can fully customize all creations to reflect your company’s branding.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is a feeling – like when you first set eyes on your date and feel relaxed and at home. So, how can you build trust with UX design ? Sticking to existing mental models to make your product more intuitive and easy to navigate.

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User Testing Customer Feedback Customer Experience UX 89

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

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User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Book the demo to see how! What is CAC payback?

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Feedback Software Onboarding KPIs Analytic Tools Customer Experience 94

Userpilot

APRIL 18, 2023

They’re well crafted to help you gather valuable user feedback. In this article, we discuss different types of questions, and how to write good surveys. Then, you’ll need to determine your desired feedback type – quantitative or qualitative and identify the audience group best placed to provide high-quality responses.

Customer Feedback 86

Customer Feedback Data Visualization Product Research User Testing 86

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Placing passive feedback widgets within your product.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback User Testing 83

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

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Feedback Software User Testing Data Visualization Product Research 179

Sequent Learning

DECEMBER 20, 2023

What is a Product Manager? The role of a product manager is the linchpin in product development, overseeing the entire lifecycle from inception to market launch. Tasked with strategizing, planning, and executing product initiatives, they’re the visionary behind the product’s success.

User Testing 52

User Testing Customer Feedback Certifications Product Management 52

Userpilot

NOVEMBER 30, 2023

Looking to perform a CRO audit for your website and app? A detailed audit reveals the state of your platforms, showing your weak points and conversion drivers. The best time to perform a CRO audit is several months after launch and after the number of paying customers changes over time. When you should do a CRO audit?

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 85

Product Innovation Educators

JANUARY 3, 2022

How product managers can use the Modified Agile for Hardware Development Framework. Many teams have tried adopting Scrum for developing hardware products, not always successfully. Dorian has a deep background in product development, starting in engineering and then moving to business leadership roles.?

Agile 112

Agile Development Feedback Software User Testing 112

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

MARCH 12, 2024

This guide will go over what user behavior analytics are, why they’re important, what you can track, and how to analyze user behavior. Read on to also find tools that can help you collect data, identify trends, and engage users to set your product growth on the right path. Why is user behavior analytics important?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

NOVEMBER 27, 2023

This article explores: What progress reports are Why they’re important in product and project management How to develop robust reports Best practices for writing them Let’s dive in! Next, collect information from relevant sources, like team member updates, customer feedback , or product analytics data.

Data Visualization 90

Data Visualization Reporting Tools Analytic Tools Feedback Software 90

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 90

User Testing Product Research Customer Feedback Feedback Software 90

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 90

Product Research Feedback Software User Testing Customer Feedback 90

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. Want to see how Userpilot can help you drive your digital product adoption?

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle.

User Testing 95

User Testing Analytic Tools Research Software Feedback Software 95

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Messaging 69

Messaging Feedback Software Product Research Customer Feedback 69

Intercom, Inc.

JULY 14, 2021

As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . Before, you worked towards team targets – now you’re in charge of setting and keeping track of your own goals, agenda, and personal growth. . How often should you set goals?

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UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

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