Gainsight

DECEMBER 15, 2023

Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. Tip 1: Learn the Revenue Love Language CS orgs are now at the executive leadership table and in the boardroom.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

The Secret PM Handbook

OCTOBER 9, 2018

When sales are not going well, company leadership might ask product management come in to help hit the numbers. We’ll assume the challenges in selling are that Marketing isn’t finding the right prospects and Sales doesn’t know how to sell to them effectively. This can be a bad thing or a good thing.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

Amplitude

MARCH 11, 2020

Earlier last year, before we transitioned to outcome-based planning, the leadership team at Yesware did a thought exercise during an offsite. You can create sales training and prepare go-to-market plans for upcoming feature launches months in advance. Putting all the themes together, you could see a rough annual roadmap.

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

Product Innovation Educators

JANUARY 10, 2022

My path to product leadership has been through entrepreneurship and product diseases. Building products is how you create change. Your title is irrelevant—if you’re building products and thinking about how to engineer change, you’re applying product thinking. [9:05] I realized we need to change how we build products.

User Testing 90

User Testing Product Management Product Manager Vision 90

Gainsight

DECEMBER 23, 2019

So on the top, human first leadership, the idea is basically, although customer success as we’ll talk about is a lot about data analytics and renewals and things like that. Another theme is the idea of human first leadership. And I’ll show you some examples of how we’re looking to do that at Gainsight.

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

Intercom, Inc.

APRIL 4, 2019

How to bring formal sales into a growing startup. When I came in, the first thing I did was recognizing that I was coming to the table with a set of my own sales leadership skills, but that Stripe was a different place. The post How to build a billion dollar sales team like Stripe appeared first on Inside Intercom.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

JANUARY 16, 2019

and many more to talk about how they’ve built sales teams from the ground up. Taken together, their advice is a blueprint for how to build a modern sales team. 12 steps to build a world-class sales team. I’m often asked the question of “Why sales?” Use the sales acceleration formula to build your sales team.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156