Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 83

Customer Feedback Product Research Feedback Software User Testing 83

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

Customer Experience 95

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 95

The Product Coalition

JANUARY 17, 2022

Compass for new product managers for how to build an API developer portal | Photo by Ali Kazal on Unsplash With APIs-as-a-Product on a rocketship since 2005, there are many elements that product managers need to master in their Developer persona user experience (Dx) to win and protect their business.

UX 133

UX Data Visualization Development Reporting Tools 133

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 69

Customer Experience User Testing User Experience Customer Feedback 69

The Product Coalition

FEBRUARY 3, 2022

The Lean Product Playbook Summary?—?How How to Find Product-Market Fit “Main reason why most of the products fail is due to lack of product-market fit.” ~Dan Dan Olsen Product-Market Fit is inarguably one of the main factors deciding on product success or failure. Steve Jobs.

User Testing 140

User Testing Product Research Product Marketing Customer Experience 140

Userpilot

JULY 6, 2021

How many people should there be in your SaaS product marketing team? When should you start building a product marketing team and what role should you hire first? Let's talk about how to build and structure product marketing teams for SaaS products. Conclusion.

Research Software 97

Research Software Feedback Software Product Marketing Marketing 97

Userpilot

SEPTEMBER 28, 2023

While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. Companies simply aren’t getting to the heart of their products’ UX, leaving user journeys littered with friction. Here’s a guide on how to use these tools.

User Friction 88

User Friction Analytic Tools Data Visualization Feedback Software 88

The Product HQ

APRIL 20, 2024

Interested in finding out how to become a director of product? Becoming a director of product requires years of experience managing products and working with other product managers. That gives you the experience and expertise to get to the next level, where you start managing other product managers.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? How is product market fit different from product-customer fit? What should a product manager do to achieve and maintain the PMF? Product-market fit and product development are interconnected and happen in parallel. Let’s jump in!

User Testing 59

User Testing Product Research Feedback Software Framework 59

Mind the Product

JULY 13, 2017

One of the main reasons why products fail is because they don’t meet customer needs in a way that is better than other alternatives. That is the essence of product-market fit. In this talk at ProductTank San Francisco, I share advice from my book The Lean Product Playbook on how to achieve product-market fit.

User Testing 141

User Testing Product Marketing Marketing Product Research 141

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. How to measure customer retention?

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. Micro goals vs macro goals.

Product Marketing 88

Product Marketing Feedback Software User Testing Marketing 88

The Product HQ

APRIL 20, 2024

It is soft skills that set the most successful product managers apart from their peers. This position carries tremendous responsibility because the product’s entire lifecycle rests on the product manager’s shoulders, from ideation to launch. An adept product manager must be confident when overseeing these tasks.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Mind the Product

AUGUST 24, 2018

The term Product/Market Fit was coined by Marc Andreesen back in 2007 and it’s been a key goal for any new product or startup ever since. In this talk from Mind the Product San Francisco, Dan Olsen, the author of The Lean Product Playbook , tackles the key components of product/market fit and how to achieve it.

User Testing 148

User Testing Product Marketing Marketing Customer Experience 148

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? In this post, we go over the main product growth strategy steps and some examples of SaaS business growth strategies. What is a product marketing strategy? Product marketing strategy: Acquisition stage tactics.

Research Software 59

Research Software Analytic Tools Feedback Software Onboarding KPIs 59

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. tools to use to capture user clicks. The main idea of click tracking is watching how users interact with your product to discover friction points.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Customer Feedback 89

Userpilot

APRIL 21, 2022

Microcopy is an essential part of SaaS marketing since it will determine how seamless and credible the user experience is for your customers. By writing microcopy in a consistent tone and brand voice, you’ll help users connect with your product and make the software feel more familiar to them on a personal level.

Research Software 95

Research Software Customer Experience User Testing Customer Feedback 95

Userpilot

NOVEMBER 11, 2020

Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology! Adjacent users are a segment of your total audience who are aware of your service and may be trying it out, but who aren’t successfully converting to become engaged users. Measurement Terminology. Source: userpilot.com.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

MAY 8, 2023

Most challenges that a software company will face fall into one of three categories: product, sales, and business/operations. Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Onboarding KPIs 93

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. Let’s get started.

Analytic Tools 92

Analytic Tools Data Visualization Customer Experience User Testing 92

Userpilot

SEPTEMBER 9, 2019

Recently, more and more SaaS companies have started to see the value in great UX writing. The copy that you use in your product (often referred to as “microcopy”) can have a dramatic effect on your users. We’re going to look at some of the biggest UX writing mistakes you can make. It often has zero personality.

UX 75

UX Customer Experience Banking User Testing 75

Userpilot

DECEMBER 15, 2022

Of all the UX patterns you can use to engage customers with your product, tooltips are probably the most flexible and widely used. So if you want to learn how tooltips can be leveraged to drive adoption and customer success, then keep reading. Now, how do you make sure you’re implementing tooltips in the right way?

Research Software 95

Research Software User Testing Embedded Analytics Customer Experience 95

Userpilot

AUGUST 14, 2023

And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. But since most online advice is either generic or meant for ecommerce businesses, where can you begin as a product marketer working at a SaaS? How to collect first-party data? Another way?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? A good customer satisfaction level ensures great product engagement to retain customers longer. Send CSAT surveys to measure overall customer satisfaction with your product. to keep the experience interactive.

Customer Satisfaction 93

Customer Satisfaction User Testing Data Visualization Customer Experience 93

Userpilot

JULY 8, 2022

Product experience (PX) is the customer’s overall experience and interaction with the product. You can use PX insights to find out why your users behave the way they do and how to improve it. Product analytics helps you observe how users engage with your product.

Data Visualization 91

Data Visualization Customer Feedback Customer Experience Analytic Tools 91

Userpilot

MARCH 8, 2022

Cohort analytics provides insights into a specific cohort’s behavior inside your product and uses the insights to reduce churn. User analytics help you create user journey maps so that you can improve user experience to drive activation and adoption. How to use user analytics to improve SaaS metrics?

Analytic Tools 93

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 93

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. In this guide, we’re going to show you how to use data analytics to improve the customer experience! Make data-driven decisions.

Data Visualization 93

Data Visualization Customer Experience Analytic Tools Customer Feedback 93

Userpilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. Revenue – Users show some monetization behavior.

Analytic Tools 88

Analytic Tools Data Visualization Customer Feedback Feedback Software 88

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. So let’s learn how to collect and act on marketing insights! What suggestions do they have?

Data Visualization 92

Data Visualization Customer Feedback Customer Experience User Testing 92

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. How to create an effective customer education strategy.

Education 88

Education User Testing Customer Feedback Customer Experience 88

Mixpanel

MAY 3, 2019

Whether you own a small health practice, build medical devices, or provide insurance, knowing — and acting on — your data is the key to delivering a great user experience (UX) and gaining a serious competitive advantage. Do they know how to use the revolutionary diabetes watch we just launched?’ can all be answered.

Onboarding KPIs 99

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 99

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Do they represent a certain demographic? Example of a customer journey map.

Analytic Tools 93

Analytic Tools User Testing Research Software Feedback Software 93

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 82

User Testing Customer Feedback Feedback Software Product Research 82

Userpilot

JUNE 25, 2023

Send CSAT surveys across the customer journey to collect feedback from specific stages, take action to improve the product experience, and close the feedback loop. Track Customer Effort Score (CES) to improve a page and remove friction from the customer experience. How to collect important customer experience insights?

Data Visualization 82

Data Visualization Customer Feedback Analytic Tools Customer Experience 82

Userpilot

FEBRUARY 25, 2024

Predictive analytics are driving business decisions such as product and marketing strategy. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. No-code tools are making complex tasks simple, such as building in-app product tours. Answer FAQs with self-service resource centers.

Analytic Tools 94

Analytic Tools Data Visualization User Testing Reporting Tools 94

Userpilot

MARCH 24, 2021

If you’re short on time and need the cut down version of this, here we go: Your product strategy helps you define what, why and for whom it is you’re building things. It helps you find product-market fit and gives your team direction. It helps define the problems you are trying to solve and helps form your product-market fit.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119