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A custom ChatGPT model that helps accelerate product innovation Watch on YouTube TLDR In this episode, I interview Mike Hyzy, Senior Principal Consultant at Daugherty Business Solutions. He explains how to conduct an AI-powered design sprint that transforms product concepts into clickable prototypes in just hours instead of weeks.
How an AI-powered fashion startup achieved product-market fit Watch on YouTube TLDR In this episode, we’re joined by Anya Cheng, former product leader at Meta, eBay, McDonald’s, and Target, and current founder of the AI-powered fashion startup Taelor. This led her to explore whether others faced similar challenges.
It’s often more common to see project-based userresearch rather than an ongoing, iterative discovery process.” Tweet This Teeba liked how Teresa focuses on continuous discovery, and she learned about the opportunity solution tree at a conference. “I I’ve always been fascinated by the discovery aspect of product management.
In the retail industry, customerfeedback is your early warning system, your innovation engine, and your most honest performance review. But this system only works if you take action on the feedback collected. Heres how to take insights from customerfeedback and turn them into results. Level it up!
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. Leading integrations that fit directly into your CRM and workflow. It’s no secret, only 13% of salespeople are satisfied with their CRM.
Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”
Customer support teams hear everything. In this episode of How I PM, Pedro Moreno, head of products at Serasa Experian, shares how product managers can create a direct channel to support and use it to drive meaningful improvements.
Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. What is UX analytics?
How to apply actionable metrics to different SaaS business stages. Product analytics refers to the process of gathering and analyzing data on howusers interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and painpoints.
Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando
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What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.
We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. What I saw was they were talking to customers periodically. What are they doing when they engage with customers?
If you’ve missed the other articles in this series, you might want to check them out first: First, we considered how to determine if your organization is ready for change. Then we shared advice on how to select your pilot teams. In the most recent article , we took a closer look at pilot teams—how many is the right number?
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You’re gathering customerfeedback, hitting your OKRs, and tracking every metric imaginable. Users churn, innovation stalls, and your team feels like theyre running on a never-ending treadmill. Customerfeedback drives iteration. Customers needs change faster than you can build. And customers?
How to Get Started: Audit the Product Backlog: Pinpoint low-effort, high-value opportunities to drive quick results. Communicate Progress Early: Regular updates on winsno matter how smallbuild trust and momentum. A dashboard showing metrics like feature adoption or user engagement amplifies your credibility.
An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms.
If youve recently launched a mobile app and want to increase app users, its going to be an uphill battle. Because most mobile apps lose 77% of their users within 3 days! Sure, you could blame onboarding or a clunky user interface. In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs.
The Breaking Point: When Shipping ≠ Progress WellNest Health’s flagship product, BuildNest, was built on good intentions. Customers were disengaged. It’s built around five phases: Context: Understand your business, market, and customer landscape. Investigate: Learn what your customers actually need through research.
Simplify security • Paragon —Ship every SaaS integration your customers want — Jen Abel is the co-founder of JJELLYFISH, where she and her team have worked with over 300 early-stage founders to learn how to sell, do early customer discovery, and set up a repeatable sales motion on the way to their first $1M ARR.
Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.
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Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. In this article, you will learn: What session replays are and how they work. How they’re different from heatmaps. How to analyze them.
A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? Thats why you need user session analysis. Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. On the surface, it looks like a win.
I mean what happens after the download: howusers navigate, what features they engage with, and where they drop off. Mobile app tracking captures data on howusers interact with your app, including actions such as screen views, button taps, session length, and feature usage. Why track in-app user behavior?
The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. Yet, many teams rush into development without properly testing ideas, leading to wasted effort and failed launches. Lets dive in.
After years of digital innovation, many financial apps still drown users in dataand miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, weve found that tapping into users emotional motivations can transform their entire financial journey.
In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. contactless payment has made it convenient for many people to lose track of how much money they have spent or have in their accounts. Human wants are insatiable. Scarcity We value things more when they seem limited.
AI-driven usertesting, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World UserTesting Centercode is the leading platform to manage impactful in-the-wild usertests. Start for free , scale as your program grows.
Customer-facing APIs are products. When engineers encounter friction when learning a new API, it reduces their likelihood of having success with your product. You want customers to get value from your product as quickly as possible. With consumer and B2B products, we put a ton of time and energy into our onboarding process.
Unlike traditional marketing emails sent to everyone on a schedule, product growth teams create PLG emails responding to what users do inside your product. Every touchpoint pushes users toward actual product adoption. Here’s how you can build effective behavior-driven sequences for your product. moment fast.
revenue growth, cost reduction, user retention) you will be in trouble as it will be hard to convince management that your design is important for business bottomline. Here is a format of a story that I suggest touse: The problem Clearly articulate the painpoints or challenges that usersface. Business strategic priorities.
In this post, we’ll break down the types of questions you’ll face and how to answer them with confidence. Tell me about a time you managed a difficult stakeholder Situation: A senior exec wanted a feature that conflicted with userfeedback. Task: Align the roadmap with both business and user needs.
I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. Lets break down how UX can radically transform your conversion funnel from top to bottom (and help you finally stop theleaks). The secret often lies in the art of User Experience design.
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But when you build strong relationships, you create alignment, accelerate decision-making, and drive better results for your users and your business. How to Do It: Regular Updates: Set up a Notion page or a stakeholder newsletter to keep everyone informed about progress, challenges, and next steps.
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Product analytics empowers you to understand gaps in your offering and howusers engage with your product. Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. This guide will explain the following core areas: What is product analytics?
Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. Without a clear view of the user journey, teams optimize the wrong things while real frictionpoints go unnoticed. Ive felt that sting.
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Video onboarding can be the solution you need when text-only tutorials are driving your users away. Text-heavy onboarding flows can overwhelm new users, leading to increased support tickets and slower activation. But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention.
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