Intercom, Inc.

JUNE 1, 2021

Download your copy of the thought leadership paper now. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Unlock the power of conversational support with our webinar. Join our upcoming webinar, Why Conversational Support is Now a Must-Have , on Wednesday June 16th at 6pm BST/10am PT.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

SEPTEMBER 5, 2022

It fits as a training program because it includes multiple leadership sessions and coaching for your staff on implementing, using, and improving customer success systems. The classes are live webinars led by a CS expert where each student must have their camera on, interact, ask questions, and collaborate. Who is this for? Price: Free.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Thought leadership guest posting. Finally, we have the enterprise model. Newsletters. Case studies. Paid search. Link building. Video marketing (YouTube and TikTok).

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

SEPTEMBER 20, 2018

It doesn’t matter that we shipped a new website or ran 30 webinars if we missed our number. My entry into startups was timed really well for the emergence of inbound and content marketing as marketing tactics. It doesn’t matter that we did 30 webinars if we missed our number.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99