Intercom, Inc.

DECEMBER 6, 2022

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. For example, the outbound composer in the new Inbox is designed according to a channel-first model. Increases efficiency .

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing.

Research Software 74

Research Software User Testing Outbound Marketing 74

Intercom, Inc.

NOVEMBER 30, 2021

To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. For an even more personal touch, you can send customers video surveys with VideoAsk.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

NOVEMBER 2, 2023

Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. With modern AI and audio-and video editing tools, it’s also easy to create engaging audiovisual resources, like tutorials or podcasts. Marketing-led growth tactics: webinars.

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

Intercom, Inc.

JUNE 21, 2018

Is it transitioning from inbound to outbound sales? Max: For the most part, it’s outbound efficiency. For everyone else, it’s the outbound sales process – figuring out the efficiencies, figuring out how to leverage your contacts to get referrals, figuring out how to break into enterprise accounts.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Intercom, Inc.

MARCH 28, 2022

When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? How does cloud-based video collaboration platform Frame.io When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue?

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Business of Software Conference

APRIL 17, 2020

In These Uncertain Times… A rather wonderful use of some of the messaging from inbound emails Jessica Salfia at the West Virginian Council of Teachers of English turned into a poem. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events.

Reporting Tools 64

Reporting Tools Outbound Inbound Messaging 64

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. Click on the image below to see a video of an interactive user flow with Appsee. Are there inbound screens to Login other than the splash/opening screen?

Analytic Tools 78

Analytic Tools Customer Experience Customer Feedback Data Visualization 78

Usersnap

FEBRUARY 14, 2023

The marketing strategy for product-led growth is more inbound and you let the product speak for itself. With inbound marketing, your go-to-market strategy needs to focus on articulating the benefits and features of your business in a way that gives users the critical information they need to determine if the SaaS product is right for them.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Business of Software Conference

NOVEMBER 16, 2023

For a full version of this talk, including a video recording and transcript, click here. Inbound Calls When new customers sign up, your system automatically sends them a number of emails – a generic welcome, a receipt, and maybe one or two others. That being said, outbound sales calls aren’t for everyone.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. social media posts, Youtube videos or podcasts. In the past, any rapid growth that occurred in software companies was largely sales-based or marketing-based.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Product Research 97

Usersnap

JANUARY 20, 2023

Video Capture A video capture platform enables companies to provide customers with convenient and quick ways to resolve their issues. Video gives customers visual assistance to help them solve their problems. By using a video demo, your agents can demonstrate the work being done on their behalf to resolve the issue.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JUNE 29, 2023

You can also create custom views of data across your funnels with HubSpot CRM data and video, social, and ads data. Moreover, HubSpot offers two-way integration with Zapier to share data across multiple tools to capture leads and improve your inbound marketing programs. Here are Zapier’s best features.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Business of Software Conference

MAY 21, 2020

Video, Slides, & Transcript below. There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. So, if you put up a job post on LinkedIn then that’s a form of inbound hiring as these candidates need to proactively apply to be considered for the job.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

When I began interviewing again I searched YouTube to see if there were any mock interviews in video format, and stumbled on Exponent. At Amazon, most PMs are more outbound than inbound and don’t necessarily work as close to engineers at Google, but that tends to change depending on geography as well.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Intercom, Inc.

JULY 29, 2021

We’ve gathered a list of articles, videos, and podcasts you can check out: Planning for hypergrowth in EMEA with Mark Rudden of Browserstack. We have business development doing inbound and outbound. If you skip the people, who looks after your customers?“. Caught your interest? How I left a job I liked and found one that I love.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

AUGUST 23, 2023

For instance, the value chain of Amazon’s inbound and outbound logistics would look very different from the value chain of Prime Video. Leveraging inbound logistics, physical locations, or on-demand streaming catalogs to deliver value to customers acquired through the aforementioned marketing and advertising campaigns.

User Testing 97

User Testing Customer Feedback Feedback Software User Friction 97

Intercom, Inc.

JANUARY 16, 2019

Mark is the Chief Revenue Officer at Hubspot, a company that has created tremendous success by perfecting the inbound marketing plus sales model. Is your model primarily inbound or outbound? Is the focus of the role primarily hunting (outbound), farming (growing existing business) or catching (inbound)?

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

JULY 19, 2021

Using the data you’ve already captured, you can use outbound messages to onboard and activate customers at pivotal moments in their journey, and even pinpoint the right time to upsell customers to higher-tier plans or expand their product usage. So when we say they benefit every team, we really mean every team.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

JULY 24, 2023

Leveraging video content. Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. Adding micro videos to onboarding flows. Increasing signups with a free trial. Gamifying onboarding.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Marketing 80

Intercom, Inc.

SEPTEMBER 8, 2021

We’ve gathered a list of articles, videos, and podcasts you can check out: Intercom on Sales. I helped to build out our EDU org, our non-profit org, our SMB org, our compete programs, our outbound motion, and all of these things are actually all now full functions today at Slack. ” Caught your interest?

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. SaaS Outbound Marketing. Social Media.

Research Software 119

Research Software B2B User Testing Customer Experience 119