UX Planet

JANUARY 4, 2024

Amidst the ever-shifting terrain of professional development, my journey from an Industrial Designer with a specialization in Textile to a Design Strategist has been a transformative experience. When I later transitioned into a Product Manager role, this customer-centric approach became invaluable.

Strategy 96

Strategy User Friction User Testing Research Software 96

Userpilot

APRIL 19, 2024

Ever wondered how likely your customers are to recommend your business? This measurement is more than a statistic—it’s a mirror reflecting your customer’s loyalty and the health of your customer relations. Leveraging customer feedback received via this method paves the way for SaaS companies to strengthen bonds with clients.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Alchemer Mobile

JULY 22, 2021

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC).

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Userpilot

JANUARY 9, 2024

During market research to identify user pain points UX researchers often use SEQ surveys to conduct market research with customers using a competitor’s product. It can help unpack how users feel about given features, which pain points remain unresolved , and generate ideas for new feature development (i.e.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Intercom, Inc.

SEPTEMBER 1, 2021

That’s why some of Intercom’s first marketing hires were product marketers and why we’ve had a “seat at the table” from the early days of the company. . This isn’t always the case across the industry. Luckily, we’re seeing some shifts in the industry. product marketing team. This covers four general areas.

Marketing 138

Marketing Product Marketing User Friction Customer Feedback 138

Userpilot

SEPTEMBER 14, 2023

Its main goal is to bring the product to the market and ensure it’s well-received by the target customers. The product marketing manager role involves conducting customer research, developing the GTM strategy , refining product positioning and messaging , managing product launches , and creating onboarding experiences.

Product Research 104

Product Research User Testing Research Software Feedback Software 104

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

AUGUST 21, 2023

Prospective product managers need to be incredibly passionate about furthering their careers, impacting the company, and honing technical skills to ensure they don’t burn out when the going gets tough. A successful product launch is always the goal but fluctuations in team performance ensure that occasional failures will occur.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

SEPTEMBER 29, 2023

Product design team: Your user-centered design experts will gather early feedback about product concepts and help solve an existing customer problem. They also test the product concept and identify areas for improvement while collaborating with your development teams to bring designs into reality.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Mind the Product

APRIL 27, 2017

Different written and visual methods can be used to detail problems that target user experience as pain points. A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Focus on Core Problems. Written Methods.

Framework 110

Framework User Testing Research Software Feedback Software 110

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. Ashley Ettwein, Director of Product Marketing at ADT.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

AUGUST 29, 2023

A project manager is focused on the completion of a specific project, whereas product managers focus primarily on the long-term vision and evolving a product to deliver value over time. Product teams are staffed with various skilled professionals. Champions a customer-centric approach. Drives product success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Gainsight

FEBRUARY 11, 2019

Last month, I quit my position as head of Customer Success at my company, RD Station. In those six years leading the team, I’ve led its growth from one person to 180 people that are now spread across five different functional teams: Customer Success Manager (CSM), Partner Success Manager (PSM), Professional Services, Support, and CS Ops.

Customer Experience 81

Customer Experience User Friction User Testing Weak Development Team 81

Intercom, Inc.

DECEMBER 16, 2019

Over the last two decades, account-based marketing (ABM) has been both hailed as a surefire win for B2B businesses and written off as little more than an industry buzzword. Sales and marketing leaders select a list of accounts that best align to your ideal customer profile, or your company’s most valuable buyers.

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Userpilot

MARCH 8, 2022

In her classes, she teaches a structured and sustainable approach to continuous discovery that helps product teams infuse customer input into their daily product decisions. Her coaching experience spans a variety of industries and companies of all sizes, from early-stage start-ups to global corporations.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Gainsight

AUGUST 4, 2022

Product experience drives customer experience. You can make big, bold choices with your product without risking the trust and loyalty of your user base. The trick is to create a customer experience that matches the product experience in terms of value and relevancy. It’s impossible to make everyone happy.

Customer Experience 64

Customer Experience Product Research User Testing Customer Feedback 64

Userpilot

AUGUST 15, 2023

There’s a vast gap between a great idea and bringing that idea into reality: and there’s no better example than a product launch plan. If you get your product launch plan wrong, all the hard work and effort of building your product might be for nothing. What is a product launch plan?

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

Mind the Product

OCTOBER 8, 2018

In Arunachalam’s case, as he was entering at the late majority stage of the sanitary pad market, he spent a lot of time understanding the strengths and weaknesses of his competitors before deriving his unique selling point – cost effectiveness. Develop Customer Empathy With MVPs. Product Management Takeaway.

Product Research 144

Product Research User Testing Marketing Weak Development Team 144

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. How can ChatGPT be useful for product management?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

UX Studio: Product Management

DECEMBER 7, 2022

The industry of UX is getting bigger and bigger, and the list of UX agencies is getting longer. Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. Customer Discovery. Their main services: UX research. Usability Evaluation. Website Audit.

User Testing 52

User Testing Research Software Product Research UX 52

NextBigWhat

JULY 29, 2020

Business users keep waiting for dashboards for engg. To customize decisions based on how areas behave. Pain points. 5/10 Fundraising: With these answers, we needed to start building the product now. For the product, we needed engineers. Product’s not perfect but I’m proud of how it turned out.

Data Visualization 52

Data Visualization Startups Customer Feedback Feedback Software 52

Userpilot

JULY 17, 2023

TL;DR A product team structure describes how the business organizes experts from different roles and functions to deliver successful products. The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Product Innovation Educators

SEPTEMBER 4, 2017

Bryan has worked in the oil and gas industry for almost ten years across various design, engineering, and management roles. It’s a reality check of the business opportunity, customer, the customer problem, and your proposed solution. 6:40] What problems are created when product managers don’t use market validation?

User Friction 48

User Friction Marketing Feedback Software Product Research 48

Userpilot

JANUARY 25, 2021

Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile. You can get an accurate picture of your ideal user just by asking three questions: Who are they?

Analytic Tools 73

Analytic Tools Research Software User Testing Customer Experience 73

Product Innovation Educators

MARCH 25, 2019

A lot of new products are announced at trade shows and other events, such as CES for consumer electronics, International Builders Show for construction materials, and the National Association of Music Merchants for all things musical. There’s always a product marketing person or a director of marketing involved.

Presentation 72

Presentation Events User Testing User Friction 72

Amplitude

DECEMBER 23, 2020

Product managers have to extend beyond just their role and create a cohesive product development team. . In the past few years, the tech industry has over indexed on technical skills and neglected the soft skills required for excellent product development. Every stakeholder should hear from customers first-hand.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Customer Feedback 104

PMLesson's Ace the PM Interview

APRIL 25, 2022

Tell me about a time when you influenced a product roadmap. Use data from your experience to talk to the efficacy of a product launch. What values are important in a brand and how are they communicated to the customer? How does working in VR affect mobility and what pain points may arise?

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Userpilot

OCTOBER 29, 2020

The more product-led the company, the more post-signup activities the product marketer will do. The pre-signup activities include planning product launches, writing product and feature pages, writing help docs, FAQs, sales/cs enablement assets, and creating bottom-of-the-funnel educational content.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

This can be in terms of the companies you want to target, the roles you want to get into or the kind of industry, products, or technologies you want to work on. Q: When you first transitioned into Product around 2011 from your role back then as a VMWare architect, how was the process like? Interview preparation.

Technical Review 40

Technical Review Customer Experience Technical Advisors Research Software 40

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. What is product intelligence? Conclusion.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

UX Studio

JUNE 30, 2023

And provide user-centric insights into product and design decisions. Our shorter services are Expert Review , UX Audit , and Product Discovery. They can also help to discover pain points and untapped business opportunities. If you want a custom web design for your business, we’ll happily bring it to life.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

SEPTEMBER 20, 2022

Are you wondering what the customer development process is? Would you like to know how a product manager can use it to deliver products that customers love? The customer development framework helps teams validate product ideas and build products that solve customers’ problems.

User Testing 98

User Testing Product Research Customer Experience Customer Feedback 98

PMLesson's Ace the PM Interview

MAY 4, 2020

NPS scores measure customer experience by giving users the ability to tell us, on a scale of 0-10, how likely they are to recommend our product to a friend or colleague. User Interview I like to frequently schedule interviews with customers to not only nurture our relationship but also to get their feedback on our product.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Userpilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping. Core product manager skills.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

NOVEMBER 12, 2023

Everyone will find me because I’m the only one Another common misconception is that customers will naturally gravitate towards your product if it’s the only available solution in the market. Consequently, you need to put in a lot more effort to bring the product to the attention of prospective users.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Product Innovation Educators

JUNE 12, 2023

Second is setting up the right funnels for access to users. I strongly believe that as a PdM, the biggest value you bring on your team is speaking to users and having a pulse of what your customers need. First, we go out and talk to customers. We keep a pulse of where the industry is headed and what headwinds we expect.

User Testing 93

User Testing Customer Feedback Customer Experience Product Management 93