Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. Zendesk – best customer service platform for enterprise companies Zendesk is a well-known customer service platform for large companies.

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Userpilot

APRIL 24, 2024

AI implementation comes with challenges like skill gaps or integration complexities. The respondents were also concerned about AI reliability and integration issues, which could break existing processes. Zendesk Zendesk is a customer service solution that enables SaaS businesses to offer omnichannel support to their customers.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

FEBRUARY 14, 2024

We have offered HubSpot integration since June 2023, and have just released the 2-way Userpilot Salesforce integration. The 2-way integration between Userpilot and Salesforce enables teams to seamlessly sync data between the two tools. To find out more about the capabilities of the integration and how to set it up, get the demo!

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Customer Experience 81

ProductBoard

SEPTEMBER 29, 2021

To collect customer and product feedback as easily as possible, product teams and internal stakeholders use Productboard’s Chrome extension and integrations like Zendesk, Intercom, Slack, etc., When building amazing products, the customer should be at the heart of every product decision. Product teams then analyze.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Roadmap 98

Userpilot

MARCH 5, 2024

To select the ideal tool for your needs, you must consider its features, ease of use, data visualization capabilities , integrations, and overall value for money. Integrations : Does the tool integrate nicely with other tools? How easy is the integration process? PS : Mixpanel integrates nicely with Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Alchemer Mobile

MAY 7, 2020

Apptentive’s Apptimize Integration enables the use of Apptentive Surveys, Notes, and the Love Dialog as a follow up to Apptimize experiments for deeper understanding and qualitative analysis. Unify data and simplify partner integrations with enterprise-class security and reliability.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Intercom, Inc.

NOVEMBER 30, 2021

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. An integrated knowledge base and chatbots so you can empower your customers to self-serve and get instant answers.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MAY 6, 2024

Thanks to integrations with other analytics and customer support tools, like Google Analytics, Amplitude, or Zendesk , you can enhance user profiles with data from 3rd party apps. Or use Userpilot data to boost the profile in your CRM (we offer 2-way integrations with Hubspot and Salesforce ). That’s plenty but it gets better.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

Userpilot

OCTOBER 26, 2023

How to integrate the product-led approach in complex products? Zendesk personalizes experiences with a survey Zendesk is a customer support platform that requires a fairly complex setup and user onboarding. Such data allows Zendesk to customize the onboarding experience for the user and reduce their TTV.

Analytic Tools 77

Analytic Tools Feedback Software Product Research Data Visualization 77

The Product Coalition

NOVEMBER 4, 2019

Dashly Crisp Gist Drift Zendesk There are thousands of platforms that you can choose from to communicate with and engage your customers. that’s why they offer several useful chat add-ons like chat bots, video calls, sms, and more, but some other features are also available: Knowledge base; Analytics; Integrations; Mobile apps.

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60

Amplitude

APRIL 22, 2020

Our integration with AppFlow lets you send data between supported platforms without having to know any code. Amplitude is one of 14 launch partners, including: Salesforce, Marketo, Zendesk, Slack, ServiceNow, Info Nexus, Google Analytics, Snowflake, Dynatrace, Datadog, Trend Micro, Veeva Systems, and Singular. Amplitude + Zendesk data.

Data Visualization 64

Data Visualization Analytic Tools Customer Experience Customer Feedback 64

Userpilot

JUNE 29, 2023

Zendesk – the recommended tool for writing user docs Zendesk is a fantastic option for quickly writing helpful articles. The integrations Zendesk offers are what make it truly effective, though. Zendesk docs. Conclusion That just about wraps up our comprehensive look at the world of user documentation.

Document 78

Document Analytic Tools Feedback Software User Testing 78

Userpilot

SEPTEMBER 1, 2021

Zendesk – ''Zendesk Alternatives”. Zendesk is a customer service software that, according to their LinkedIn , is the “champion of great service everywhere for everyone”. Like Coda, Zendesk uses humor to reach their target audience – previous users they want to win back. Genius content marketing!

Feedback Software 82

Feedback Software Research Software User Testing Customer Feedback 82

Userpilot

JULY 18, 2023

Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans. Integrations – essentials to optimize your workflows and ensure efficient information sharing between complementary solutions. Product management software: ProductPlan.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Reporting Tools 83

Userpilot

MAY 7, 2020

The different help center widgets I’ve included in this list are: Zendesk. Zendesk’s Help Center Widget. Zendesk is one of the biggest and most powerful knowledge base tools out there. Zendesk offers contextual help. I’m here to help. Help Scout. Userpilot (Sneak Peek!). Who’s it for?

Analytic Tools 59

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 59

ProductPlan

APRIL 14, 2022

ProductPlan integrations help your team extend the value of your roadmapping app. The integrations help you automate the flow of data across your most essential product management tools. This post will show you what some of our key integrations can do for your company. Add Value to Your Roadmap with the Right Integrations.

Analytic Tools 89

Analytic Tools Data Visualization Embedded Analytics Roadmap 89

Usersnap

NOVEMBER 17, 2022

Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. Through a HubSpot integration user feedback can be directly tucked to the right customer account in your CRM. What are HubSpot Integrations? The Benefit of Using a HubSpot Integration.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Intercom, Inc.

JANUARY 28, 2020

GetAccept integrates into a company’s sales pipeline through partnerships with CRM and sales automation platforms, including Salesforce, HubSpot, Microsoft Dynamics 365 and others.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Gainsight

FEBRUARY 28, 2024

According to Zendesk , 67% of customers prefer self-service over human interaction, emphasizing the importance of offering robust on-demand resources. Make your community the predictable one-stop-shop that your users can turn to for answers and support by integrating other tools, like your support solution.

Feedback Software 52

Feedback Software Customer Feedback Customer Experience User Testing 52

Intercom, Inc.

JULY 2, 2020

Over her 25-year career, Pam’s dedication to her customers has been the backbone of sustainable growth at companies like Salesforce, Zendesk, ServiceMax, and now Zapier. . Are they adding more Zaps (integrations between apps)? Pam is a seasoned support leader with a resume that reads like a who’s-who of Silicon Valley greats.

User Testing 253

User Testing Customer Feedback Customer Experience Research Software 253

Gainsight

MARCH 7, 2022

Level 0: No relationship; all communication goes via Zendesk/Jira. Some companies take it a step further and actually integrate CS and Product. “My The type of partnerships we’ve seen be most successful are ones that are mutual, ongoing, and integrated into the way a company does business—every day. NPS, onboarding) . “We

Customer Feedback 103

Customer Feedback User Testing Customer Experience Onboarding KPIs 103

Userpilot

APRIL 3, 2024

Self-service is what most customers prefer, according to research by Zendesk. AI Productivity Tools : Integrating AI assistants can offer personalized guidance, answer questions, and even troubleshoot problems. Product Updates : Keeping users informed with up-to-date information on new features, enhancements, and fixes.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. All of which means that open APIs have become an important aspect in driving growth, because a stellar API means that it becomes easier to integrate with your SaaS.

Reporting Tools 147

Reporting Tools Data Visualization Customer Experience User Testing 147

Userpilot

DECEMBER 15, 2021

Integrations are crucial to staying competitive in the crowded SaaS ecosystem today. As end-users, we’ve all experienced those moments where we wished our apps were perfectly integrated with each other. Forcing users to build their own integrations with workflow automation tools like Zapier leaves money on the table for other vendors.

Customer Experience 85

Customer Experience Data Visualization Customer Feedback Webinar 85

The Product Coalition

JULY 3, 2018

We’ve used UserVoice , The Help Scout Team , Zendesk and all their competitors. With Support Hero you can add value to tools like Drift , Intercom , Kissmetrics , Zendesk or Uservoice or totally replace tools like FaastHelp or HelpDocs. What have been some of the most interesting integrations you’ve added? Pretty simple!

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Userpilot

MAY 2, 2024

Userpilot integrations enable omnichannel engagement. To send the emails, use webhooks or native integrations between analytics and CRM tools. For example, Userpilot integrates with Hubspot and Zendesk , so you can use our analytics data to send emails via the 2 platforms. Identify the best channels to reach them.

Data Visualization 82

Data Visualization User Testing Customer Feedback Analytic Tools 82

The Product Coalition

JULY 1, 2019

Through the Martech tools and platforms they’ve integrated we can understand how they are going to market. Zip has Zendesk Chat , Zendesk and elev.io (a service for delivering inline help/FAQs). Some of the other neobanks also had live chat technology integrated or something like Zendesk.

Analytic Tools 60

Analytic Tools Data Visualization Research Software Reporting Tools 60

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. It is also integrated with various search engines. Userlane also boasts an integral chatbot. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 4, 2023

Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. It features user segmentation and targeting and works with 1000+ integrations. Integrating this no-code builder into your product requires no programming knowledge.

Data Visualization 67

Data Visualization Analytic Tools Feedback Software Embedded Analytics 67

Userpilot

FEBRUARY 24, 2023

Appcues analytics integrations The app supports a whole host of integrations. For example, the NPS survey integration, flow analytics, and event tracking get a positive user response: The NPS survey is an important way to track how users are reviewing your products. The analytics reviews are a bit more mixed.

Data Visualization 83

Data Visualization Analytic Tools Onboarding KPIs Software Review 83

Amplitude

APRIL 21, 2020

That’s why we’re excited to announce a new integration with Amazon AppFlow—a newly launched Amazon Web Services (AWS) program that enables users to easily move data between supported SaaS applications and AWS services without using code. AppFlow will continue to grow its integration ecosystem, adding new partners and capabilities.

Data Visualization 99

Data Visualization Analytic Tools Customer Experience Customer Feedback 99

Userpilot

APRIL 21, 2021

Intercom integrates with a lot of other tools you’re probably using already, such as Slack and Mailchimp. In total, more than 100 different integrations are possible. Tool 3 – Zendesk. Zendesk’s multi-purpose support suite is a great solution to this problem. Zendesk prices start from $29 per month.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Intercom, Inc.

JANUARY 27, 2021

Using Zendesk and a suite of integrated tools, these teams work cohesively to build bridges between each of the support pillars, ensuring their customers have a seamless experience when interacting with the team, and that they can avail of the type of support that they need – precisely when they need it.

Customer Experience 165

Customer Experience User Testing Customer Feedback Data Visualization 165

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. As part of that partnership, they’re going to demand more from you in terms of roadmap and key integrations.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

DECEMBER 14, 2022

We were using Intercom for chat and Zendesk for ticketing, but now all of our support requests are in Intercom. Plus, this year saw many new and updated integrations from our partners including Aircall, Fullview, and Surfboard. – Erik Wantland, Director of Support, Copper. Check them out in our app store.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

MAY 7, 2021

The UI itself is also intuitive to use, and requires almost no external integrations. Zendesk enjoys a great reputation in the support tools space, and many of the solutions it provides are self-service. Conveniently, you can also use Zendesk to build your knowledge base from scratch. Userpilot. Userpilot. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

APRIL 26, 2022

You will need third-party integrations if you want these. Userpilot is a good Pendo alternative for integrating an in-app Resource Center inside your product. Integrations modules. You’ll next have to deal with limited access to integrations. The Pro plan, for example, only affords you one integration.

Embedded Analytics 89

Embedded Analytics Analytic Tools Feedback Software Data Visualization 89