Userpilot

MARCH 23, 2023

Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! Closed-loop marketing is truly the answer when it comes to efficient data management, but how expensive is it ? Marketing teams may look at Google Analytics while your sales team will likely check their CRM platform.

Analytic Tools 87

Analytic Tools Data Visualization Customer Experience Reporting Tools 87

Business of Software Conference

NOVEMBER 16, 2023

Outbound Calls Depending on your product, making outbound sales calls can have a big impact on your customer acquisition numbers. That being said, outbound sales calls aren’t for everyone. Manage objections. It’s your responsibility to stay top-of-mind and to manage the relationship. Extend real, human support.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 92

Feedback Software Research Software Reporting Tools Onboarding KPIs 92

Gainsight

OCTOBER 23, 2019

Inbound marketing was the concept upon which we founded HubSpot: that outbound, interruption-based marketing was going extinct, and instead of interrupting people to get their attention, you needed to start attracting an engaged audience to grow bigger and better. A modern model, for a modern buyer, and a modern business.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. The third is bot setup and management.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

AUGUST 25, 2021

This acclaimed series included titles focusing on product management , customer engagement , and Jobs-to-be-Done. ” Megan Sheridan , former Experience Brand Manager, captures the unique power of live events. For a certain audience, Intercom was arguably more famous for its content than its product.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. This could even be like an outbound messaging type thing, where if someone is in a certain situation or stage or page on your app or whatever it is, you can alert them to known issues, things like bugs and so on.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

MARCH 2, 2018

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. It really is our “knowledge base” Look beyond FAQs. For a project management app it might be to: Create a project. I wore many hats. As the function grew, I hired a team of product people.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Intercom, Inc.

AUGUST 18, 2020

Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times. Easily manage and measure the impact of your help docs with our new Articles API. Many of you use multiple help centers or third-party knowledge bases to support different groups of users.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Userpilot

APRIL 30, 2020

From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . Ready to get started? .

Reporting Tools 72

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 72

Intercom, Inc.

NOVEMBER 28, 2018

An enterprise software company, on the other hand, may need a robust suite of integrated tools to help them manage long, multitouch sales cycles. A solution will always include process and change management. The six most common categories that sales tools fall under are: Customer relationship management (CRM).

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Usersnap

JANUARY 20, 2023

Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests. Companies can use a knowledge base to help customers access answers to typical client questions. With aid desk software, you can track, tag, and manage many emails more quickly.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

APRIL 9, 2020

To learn more about what it takes to balance on the customer support tightrope, we assembled some of our top managers for a remote chat that ranged from why support needs to be supported to the importance of establishing a single source of truth. Bobby Stapleton , Senior Manager of Customer Support for North America: Based in Chicago.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Userpilot

APRIL 30, 2020

From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. In this article, we’re going to explore: What product management and customer success typically looks like for SaaS . Ready to get started? .

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 19, 2022

Enable Userpilot integrations in one click directly from your dashboard with: Segment , Amplitude , Google Analytics , Google Tag Manager, Heap, Intercom , Kissmetrics, Mixpanel. Option 2: Read our in-depth knowledge base documentation articles to find out more technical details about Userpilot integrations. Segment integration.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Technical Review 87

Business of Software Conference

MAY 21, 2020

So, against this calibre of competition how does a small startup managed to remain competitive? How do you still manage to assemble a superstar team before you dive in. And we’re even managing to close the gap in terms of salary to make sure that we are able to attract and retain awesome talent.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

JULY 24, 2023

While outbound marketing strategies like email may not be as popular an acquisition method for SaaS companies, it has a fairly good track record in the SaaS marketing space. Video onboarding also feels less intimidating than filling your user’s screen with UI highlights and links to long resources on your knowledge base.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Marketing 67

Intercom, Inc.

MARCH 10, 2020

Like many other support teams, Slack, Zapier, and a knowledge management tool (Guru in our case) are also staples in our toolkit. Here are some tips on using them to manage the team remotely. We send automated outbound messages based on actions that the user has taken (or not). Help Center.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220