Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help.
Userpilot
SEPTEMBER 21, 2022
How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.
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Userpilot
APRIL 28, 2023
Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product.
Userpilot
JUNE 19, 2023
What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.
Userpilot
MAY 2, 2024
In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Effective customer retention marketing tactics include: Build customer trust from the beginning with a professional website, case studies, testimonials, and transparent pricing. Let’s get to it.
Intercom, Inc.
DECEMBER 10, 2018
All your messaging is marketing, both before and after the sale. So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them.
The Product Coalition
AUGUST 28, 2023
Coding Based on Design Translate the detailed design specifications into actual code. Version Control and Collaboration Use version control systems to track changes and collaborate effectively. System Testing Test end-to-end scenarios to ensure the software functions as a whole.
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