Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account. Userpilot can help.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Incorporating gamification like badges and progress bars to make the user experience more engaging.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. – Build an in-app knowledge base to resolve any gaps. .

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Let’s dive right in!

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Use interactive walkthroughs and in-app messages to provide continuous value and drive feature adoption and account expansion. Conduct user interviews and act on the insights to make their voice heard.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

MARCH 23, 2023

Create a personalized onboarding flow to help users reach the Aha! 3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: User persona. moment faster. #3:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is the use of in-app messaging? Let’s get right into it!

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 2, 2024

TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints. What is a customer retention strategy?

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. While people prefer a personalized experience, catering to their individual preferences isn’t always possible or effective. Marketing segmentation comes in handy here.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 25, 2023

TL;DR A PLG motion is a growth strategy focused on using the product itself as the main driver of growth. It’s a popular strategy in the enterprise software space. A product-led growth (PLG) motion is a growth strategy that focuses on the product itself as the main growth driver. Why should you use a PLG motion strategy?

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Userpilot

APRIL 26, 2022

Product adoption isn’t complete until users adopt all the features they need to achieve their goals. As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. 5 strategies to drive product adoption in SaaS. Time to value.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

OCTOBER 30, 2022

That sounds basic, but it can get complicated as your customer base grows. And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Read on as we explore ways to keep users happy and retain them. Delight customers.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

AUGUST 20, 2023

There are eight ways to deliver proactive customer service as a SaaS business: Use in-app guidance to introduce core features to new users during their onboarding. Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. Want to see how Userpilot can help you improve new user retention?

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

NOVEMBER 20, 2022

Here are some effective techniques to engage customers in real-time: Track user behavior and trigger automated flows to further engage your customers. Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

OCTOBER 26, 2023

TL;DR Product-led growth is a strategy that uses the product as the main source of growth. In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Nevertheless, PLG tactics can massively improve user experience in such products.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. Predictive analytics are driving business decisions such as product and marketing strategy. Similarly, here’s a trend analysis report showing feature usage trends among users. Google Chrome offers omnichannel experiences across all devices.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

NOVEMBER 10, 2022

TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Understanding pain points helps you avoid customer dissatisfaction , make product improvements that meet customer needs , and help you align your marketing strategy better. knowledge base ).

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

JULY 21, 2022

But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. What is customer experience (CX) in SaaS?

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. What is a customer success strategy?

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. 10 Strategies to improve your NPS score and drive customer satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 28, 2022

They are the key to delivering the highest value and outstanding user experience. Monitoring CAC can help you prepare a budget, keep it on track, and develop strategies to keep the cost as low as possible. In combination with retention metrics, the churn rate helps you develop retention strategies. User journey.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 96

Userpilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. TLDR; Content testing is a form of user testing where you measure the effectiveness of your site’s content. It’s important to prevent bad content, which affects user experience and leads to churn.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

MARCH 29, 2024

You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. The conversion rate typically decreases as users go deeper into the sales process. Ineffective marketing/poor marketing strategy. Poor product-market fit. Complicated product.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. moments , helping users experience value quickly.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing User Friction 96

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

NOVEMBER 16, 2022

12 effective ways to grow your business using marketing automation strategies. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Because of this, marketing strategies differ. How to pick the right B2B marketing automation tech stack for your team.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

MARCH 23, 2023

TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context. The goal of contextual onboarding is to help users across their journey without overwhelming them with too much information at once.

User Testing 96

User Testing Customer Experience Data Visualization Demo 96

Userpilot

JANUARY 29, 2023

Product experience (PX) refers to the entire customer journey within a product and how it shapes the customer’s perception of the product. It encompasses everything that shapes the user experience before and after the purchase. What is product experience? Why is product experience important for SaaS companies?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 29, 2022

Behavioral targeting is a method when marketers collect data on user behavior to design hyper-personalized campaigns. Behavioral advertising aims to show potential customers the ad at the right time with the right message to compel them to purchase your products. You can then use it for building customer retention strategies.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Reporting Tools 97

Userpilot

JULY 21, 2022

Its goal is to address and prevent problems that could ruin the user experience. On the other hand, customer engagement models are about enhancing the product experience to help the customer achieve success and experience its value. Letting you organize your knowledge base into top-level categories and sub-categories.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. 17 practical strategies for improving your user experience. In other words, the customer experience is a big deal.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

AUGUST 29, 2022

A customer success process describes the specific steps to provide value to the user and help them succeed with your product. A customer success strategy defines how to approach a specific CS goal, be it generating loyal customers, driving account expansion , or simply reducing churn rates. What is a customer success strategy?

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

APRIL 4, 2024

Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings. Also, you can get insights into problem areas within the user experience that cause churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52