BrainMates

JULY 2, 2025

Collaboration often breaks down due to misalignment, unclear roles, and disconnected tools. In this article, we will explore the foundations of effective cross-functional collaboration, the common pitfalls to avoid, and how the right software can help your team execute more effectively. The challenge? But it doesn’t have to.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Userpilot

OCTOBER 19, 2024

Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Modus Create

MAY 20, 2025

It involves manually reading many posts or reviewing searches tied to multiple keywords, sifting through numerous irrelevant posts, creating Jira tickets for relevant issues, and ensuring that nothing falls through the cracks. GitHub Copilot : This tool assists in development, making the coding process smoother and more efficient.

Analytic Tools 40

Analytic Tools Software Review Technical Review Data Visualization 40

Userpilot

JUNE 5, 2025

Walkme – Best employee onboarding software. You can populate it with onboarding checklists, how-to videos, or link out to knowledge base content. Rich targeting & triggers: Show the right message at the right time with precise audience targeting , event-based triggers, frequency capping, and multi-condition logic.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Centercode

JUNE 24, 2025

Why Centercode Works for Support Teams Centercode helps support teams prepare ahead of launch by using beta feedback to build knowledge bases, write help articles, and reduce incoming tickets on day one. Consistency makes routing faster and keeps issues from getting stuck. Learn how support teams can benefit from Centercode here.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Lenny Rachitsky

JANUARY 21, 2025

This rapid adoption suggests developers are hungry for tools that make coding easier and that integrate into their coding workflow. It’ll be interesting to see how these AI-native coding tools fare in the next round of this survey. VS Code has established a strong position among engineers, with a 48% adoption rate.

Data Visualization 142

Data Visualization Research Software Analytic Tools Reporting Tools 142

UX Planet

JUNE 30, 2025

billion in AI in 2024, making it the second-largest industry for AI spending (after software/IT services at $33 billion and ahead of retail at approximately $25 billion). Together, software, banking and retail account for 38% of the global AI spend. IDC estimates the banking industry will invest about $31.3 Investment Figures The U.S.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Userpilot

DECEMBER 30, 2024

Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. With it, you can easily connect your knowledge base, developer documentation, and other resources to a search bar within your product. The best part? Modals in Chameleon.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JUNE 30, 2025

You’ll also learn how to build your full sequence using user onboarding software like Userpilot, so you can turn more signups into engaged, paying customers. If they haven’t taken action, the same email can include a quick video , a link to the knowledge base , or even a CTA to schedule a live session with customer support.

Onboarding KPIs 71

Onboarding KPIs User Testing Customer Experience Customer Feedback 71

Arkenea

JUNE 23, 2025

After 14 years of developing healthcare software solutions , we’ve seen firsthand how the right AI implementation can dramatically improve patient outcomes while reducing operational costs. Compliance Challenges : Many AI solutions weren’t designed with HIPAA requirements in mind, creating potential compliance risks.

Healthcare 52

Healthcare Reporting Tools Research Software Feedback Software 52

Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

AUGUST 17, 2020

And while machine translation is often suited to live conversations due to the importance of responding in real-time, anything less than human translation for knowledge base articles and onboarding flows won’t make for a good customer experience – and will inevitably result in low engagement and adoption rates.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. By following these steps, you’ll be able to understand the scope and define the problem based on needs and demands. The Analysis Phase has brought clarity to our software’s purpose.

Feedback Software 148

Feedback Software Reporting Tools Software Development Software Developers 148

Intercom, Inc.

NOVEMBER 30, 2021

. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

NOVEMBER 10, 2022

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. Airship is a modern product flagging framework that gives the right people total control over what your customers see and experience – without deploying code.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior. What’s a cost-effective way to manage and grow a product ?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

FEBRUARY 28, 2023

No-code onboarding is all about building product experiences that boost retention and adoption using no-code software solutions. In this article, we’ll cover: What user onboarding is and how no-code tools make building flows faster and easier. Userpilot is the best no-code onboarding solution for web-based apps.

Analytic Tools 98

Analytic Tools Onboarding KPIs Software Review Data Visualization 98

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Nextiva : Best customer experience software for unified communications.

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

MARCH 21, 2023

You can also tailor your walkthroughs and tours to your brand and product offerings without any prior coding knowledge. It’ll help you improve your knowledge base and better support your customers. UserGuiding has a very good rating on popular user review sites like G2. Reviews about UserGuiding.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Intercom, Inc.

JUNE 15, 2021

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. Strong support teams put the customer’s needs at the heart of everything, from the processes they develop to the software they choose to implement them”.

Agile 235

Agile Feedback Software User Testing Customer Feedback 235

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Improve customer satisfaction. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

APRIL 3, 2024

SurferSEO’s Resource Center features an “ask the community” option, fostering a collaborative environment through peer support and knowledge exchange. With Userpilot, you can also personalize knowledge base content based on user segments , ensuring that each resource the user interacts with is relevant.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 21, 2023

When talking about in-app resource centers, terms such as knowledge bases or help centers, can be used interchangeably. In-app knowledge bases are a valuable tool for new users learning how to use your product. Review engagement analytics for your in-app resource center to better understand user needs.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

AUGUST 24, 2021

TL;DR: Use self-service customer support to capitalize on the 81% of users who try to solve their own software issues before reaching out for help. A knowledge base can boost your trial to paid conversion rate by flattening the learning curve. Get a demo and see how you can build one with no code! how to get started.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Userpilot helps you provide after-hours support with its powerful knowledge base functionalities, in-app experience builders, and more.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Pros of using Pendo Engage There are quite a few benefits to using Pendo Engage as your adoption platform: No-code.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. – Build an in-app knowledge base to resolve any gaps. .

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Pendo is a digital adoption software that enables its customers to create product experiences for the end-users. Code Sandbox.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What is customer education? Integrations.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. Create NPS surveys code-free with Userpilot. Word-of-mouth reviews Although you can’t accurately track word-of-mouth , keeping an eye on how many prospects are coming from WOM can give you an idea of how profitable your customer loyalty strategy has been. .”

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98