Userpilot

JANUARY 27, 2022

That means you shouldn’t aim for zero churn but to drive revenue up to a point where it surpasses the amount you lose due to churn. Thus, it’s crucial to track your churn rate to develop strategies to improve engagement and reduce churn. Customer and revenue churn are the 2 types of product churn.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

BrainMates

JULY 2, 2025

They require a symphony of teams — Product, Design, Engineering, Marketing, Sales, and Support — working together from idea to launch. Collaboration often breaks down due to misalignment, unclear roles, and disconnected tools. Different teams often pursue different KPIs and objectives Communication breakdowns. The challenge?

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Mind the Product

APRIL 19, 2018

New product development is a risky business for companies – the failure rate for product launches hovers around 40%. Gate systems have long been a way to control that risk, and have been implemented successfully in many industries ranging from pharmaceuticals to software to manufacturing. What is a Gate System? Why use a Gate System?

Research Software 93

Research Software Systems Review Weak Development Team Development 93

Userpilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Want to learn more?

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). Reading reviews on product listing platforms.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

OCTOBER 11, 2022

Customer dissatisfaction arises due to a shortcoming of your business concerning your product or customer service. Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. Different factors can lead to customer dissatisfaction – bad products, bad service, high prices, or something else.

Customer Feedback 98

Customer Feedback Customer Experience Feedback Software User Testing 98

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What is customer education? Integrations.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Bad customer support: Poor customer support leaves customers without help or thinking their complaints are not taken seriously.

Customer Feedback 98

Customer Feedback Customer Experience Feedback Software User Testing 98

Userpilot

DECEMBER 13, 2022

Situations like that make the customer’s mind freeze/block due to too much cognitive load. How to identify and reduce points of friction: Talk to your customer service team. Bad customer service. Customers often experience emotional friction when completing a task on a site or app is difficult due to bad UI/UX.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Nulab

MAY 25, 2022

Picture this: you’re working on a project with a team of people located in different parts of the world. Even though you’re all working towards the same goal, it can feel like you’re in your own little world, disconnected from the rest of the team. Why are information silos bad for business? Another downside?

Feedback Software 83

Feedback Software Information Research Software Weak Development Team 83

Userpilot

JULY 21, 2022

Some ways to offer bad customer service include: Having an old-fashioned call center and still giving scripted answers. For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review. More pressure on your customer support team. As explained earlier, your team can’t handle all the customer queries.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 15, 2024

From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. Build CSAT surveys code-free with Userpilot. Collect the data and identify experience gaps to fill.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

DECEMBER 6, 2021

If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Customer success teams don’t have time to waste.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. And these posts are literally not helping anyone.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Arkenea

JUNE 23, 2025

After 14 years of developing healthcare software solutions , we’ve seen firsthand how the right AI implementation can dramatically improve patient outcomes while reducing operational costs. Compliance Challenges : Many AI solutions weren’t designed with HIPAA requirements in mind, creating potential compliance risks.

Healthcare 52

Healthcare Reporting Tools Research Software Feedback Software 52

Userpilot

MAY 27, 2024

Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. Incentivize reviews to build customer loyalty : Set up a loyalty program rewarding users for reviews and referrals.

Feedback Software 105

Feedback Software User Testing Analytic Tools Customer Feedback 105

Userpilot

APRIL 22, 2024

Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Some tips to provide proper end-user support include: Using AI marketing tools to reduce the team’s workload. Technical support. Self-service support.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Use customer support tools to reduce your support team’s need for human intervention.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

NOVEMBER 10, 2022

Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. You can include a self-serve knowledge base and a live chat to eliminate support pain points. These issues can include: Slow response times from your support team.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

JANUARY 20, 2025

That’s hardly a surprise, as there are many product tour software out there. This guide thoroughly explores all these as well as the best product tour software for different budgetary needs and product management goals. What are the best product tour software tools? Should you invest in product tour software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 28, 2023

Which tool, UserGuiding or WalkMe, is more suitable for achieving no-code growth? Or, is there a more appropriate in-app onboarding software available that would better suit your requirements? With a multitude of options available on review platforms, selecting the most suitable tool can be difficult. Let’s get started!

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

NOVEMBER 29, 2021

Making your users feel listened to will increase the possibility of receiving more feedback and reduce the chances of bad word-of-mouth. Offering in-app self-service support using an in-app resource center or a knowledge base allows users to get help within the app whenever they need it. How to measure customer effort score?

Customer Experience 98

Customer Experience Feedback Software Customer Feedback User Testing 98

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or WalkMe? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 30, 2024

Is Whatfix or Userlane the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Whatfix and Userlane compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

MARCH 16, 2024

Is Appcues or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues, and Whatfix compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 16, 2024

Is Chameleon or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Chameleon and Whatfix compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 30, 2023

Communicating with your user base with new feature announcements to overcome feature blindness, like Userpilot. Providing self-service support with an in-app knowledge base , like Miro. The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MAY 3, 2021

SaaS companies spend a huge amount on developing and maintaining their product. The CFO can now allocate funds to HR to hire new team members in a way that is financially responsible. Contrary to what you might think if you’re a developer, SaaS customers often churn due to poor customer service, as opposed to a product being buggy.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Good onboarding software contains interactive walkthroughs, modals, tooltips, segmentation options, analytics, automation, in-app surveys and help centers. Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Software Review 52

Userpilot

MARCH 16, 2024

Is UserGuiding or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how UserGuiding and Whatfix compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

MARCH 18, 2024

Is Pendo or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Pendo, and Whatfix compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Userlane is a no-code digital adoption platform used to measure how employees use applications, identify areas for improvement, and offer real-time guidance directly within any application. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52