Userpilot

AUGUST 8, 2024

This service can be provided through support, training, consulting, and other value-added services. They offer proactive support based on user behavior, actively listen to customer concerns, and work closely with customers to identify pain points and develop solutions.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

SEPTEMBER 2, 2022

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. An intuitive knowledge base.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

ProductPlan

APRIL 5, 2022

In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

Userpilot

JUNE 23, 2024

Common customer service issues include lengthy wait times, inaccessible human reps, slow resolution, inconsistent support quality , and poor communication skills of the support team. Main Reasons : Varying levels of support training. Different support team structures. Inconsistent use of knowledge bases.

Customer Experience 52

Customer Experience User Testing Feedback Software Customer Feedback 52

ProductPlan

APRIL 5, 2022

In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52