Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Increasingly, we’re seeing that customers want digital-first solutions that allow them to get the support they need, on their own terms.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Gainsight

JUNE 17, 2022

Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. According to Forrester research , product-led growth companies have sparked more than $208 billion in market value so far. Since January 2020, PLG companies have outperformed standard SaaS growth by 2x.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

The three-step process of a UX Audit involves research, evaluation, and execution. This stage considers users, products, company goals, and KPIs. Design patterns and industrial technology study help existing players to leverage their expertise and practice to differentiate your product/design. requiring a complete redesign.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. The data backs it up. Author: Sachin Rekhi.

Article 82

Article Feedback Software Research Software User Testing 82

Dear Strategy

DECEMBER 21, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning? Example: My vision is to live in a world without cancer.

KPI 52

KPI User Testing Technical Review Vision 52

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more.

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Netflix played the long game and invested in the right decision by combining multiple tools upfront to operate in a user-centered way at scale. When should we use analytics?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Mind the Product

APRIL 28, 2017

The Vision as a Tool. At a minimum, a good vision needs to identify three things: the problem you are trying to solve, who you are trying to solve it for and what outcomes you want to meet (evidenced by a solid, meaningful KPI). The outcomes should be clear in the vision you have, as we saw above. Don’t go rogue!

Weak Development Team 123

Weak Development Team Research Software Vision KPI 123

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. For example, we can do better product discovery by doing direct contact research interviews rather than just sitting in on sales meetings. Our vision was to ensure that we deliver value and are experts in our domain.

Product Research 87

Product Research User Testing Data Visualization Customer Feedback 87

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. In addition, they own the tools and systems that support the process at every stage.

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

The Product Guy

OCTOBER 4, 2019

And software developers and testers want to know that their time spent writing and testing code is purposeful. This article shares how I approached the problem, the solutions I’ve implemented, and the results I’ve seen. Luckily my introverted, structured, research-heavy nature is well suited to problems like these.

Reporting Tools 95

Reporting Tools Research Software Feedback Software Analytic Tools 95

Birst BI

JANUARY 29, 2019

According to research from Eckerson Group, when an organization deploys a BI and analytics system, roughly 10% of employees have the skills needed to produce insights from corporate data and deliver them to decision makers. When you founded Birst, you had a vision for what BI could be.

Data Visualization 78

Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 78

ProductPlan

JULY 10, 2020

It hit me by surprise but was so incredibly obvious at the same time: The user’s experience does not start and end within the software itself. Their research further validates the bottom-line impact that emotions can have on a business. Fragmented technology investments. Lack of shared goals.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

The Product Coalition

JANUARY 12, 2020

It’s totally tool-agnostic?—?you The screenshots in this article are from an OKR performance tool called OHNO which no longer exists. This guide is tool agnostic, you can track OKRs on a whiteboard if you like?—?you You’ll find just by being listened to, they’ll be more open to solutions moving forward.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

The Product Coalition

JANUARY 5, 2021

A good starting point would be working with the “Manifesto of Agile Software Development,” particularly ensuring that stakeholders understand that adapting to change over following a plan is paramount for the organization’s future success. Providing an idea management system is a good starting point. have been met out in the field.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

The Product Coalition

NOVEMBER 24, 2020

Generally, insisting that the team achieve specific KPI, for example, forecasts vs. velocity, does not help. Bugs, refactoring, and research requires regular attention to avoid building-up technical debt. especially if a report is readily available in the project management software being used. including Scrum Masters.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Amplitude

MARCH 21, 2018

A north star metric should consist of 2 parts: a statement of your product vision and. This metric captures someone ordering from their mobile app (their current strategy focus) and having a good experience (customer getting value) because their delivery was completed without payment issues, logistics complaints or returns.

Research Software 110

Research Software Customer Experience User Testing Data Visualization 110

Amplitude

MARCH 21, 2018

A north star metric should consist of 2 parts: a statement of your product vision and. This metric captures someone ordering from their mobile app (their current strategy focus) and having a good experience (customer getting value) because their delivery was completed without payment issues, logistics complaints or returns.

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

svpg

SEPTEMBER 21, 2015

The engineers are working with the technology every day and are in the best position to see what’s just now possible. When you combine this deep knowledge of technology, with a first-hand experience of the customer problems, great products can result. They are also disproportionately very bright people.

Roadmap 60

Roadmap Product Research User Testing Reporting Tools 60

Mind the Product

DECEMBER 12, 2018

In this ProductTank San Francisco talk, Doug Puett, Head of Data Science at UserTesting, and I share how our data science and UX research team worked collaboratively to conduct retention analysis, customer segmentation, and cohort definitions. However, we recommend thinking first about the opportunities, not the solution.

User Testing 121

User Testing Customer Feedback Research Software Data Visualization 121

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Mindsets Are the right mindsets in place for successful product development?

Weak Development Team 151

Weak Development Team Reporting Tools Research Software Feedback Software 151

Gainsight

JUNE 10, 2021

Building Programs That Drive Adoption at Scale: KC Duggan, Director of Revenue Systems at MINDBODY, JT Eborn MBA of PMP Instructure, Melissa Allen the Sr. But overall, having an interest in data and technology is key, after all, understanding data is fundamental to the job! Chart-Topping Customer Success Operations.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52