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Key Advice and Strategies for Mobile Product Managers

Alchemer Mobile

You don’t need a technical degree to be a strong PM. The product management profession requires varying degrees of technical skill, but it’s not one-size-fits-all and certainly does not require an engineering-based degree. do not interface with developers in a technical way). Go beyond NPS as a core KPI.

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How to Choose the Right KPIs for Your Product

Roman Pichler

To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators. Then take into account the product goals on the product roadmap to discover additional KPIs. Step 2: Use Product Goals to Discover Additional KPIs.

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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Today’s episode is a roundup of some of those conversations. Doing more with less.

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Complete Guide—Technical Program Manager Interview Questions & Answers

PMLesson's Ace the PM Interview

Have you been intrigued by the position of Technical Program Manager? But this doesn't mean you can't prepare for and ace your upcoming technical program manager interview. The best way to get ready is by reviewing some real TPM interview questions from some of the top tech companies like Facebook, Google, Amazon, and more.

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Product Development Health Check Playbook

The Product Coalition

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. These should be the basis of your product development technical practice.

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How to Choose the Right KPIs for Your Product

Roman Pichler

To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators. Then take into account the product goals on the product roadmap to discover additional KPIs. Step 2: Use Product Goals to Discover Additional KPIs.

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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. However, KPIs identify more specific goals that can be adjusted based on performance. When reviewing this metric, remember to consider the nature of the conversations being held.