Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well.

Feedback Software 85

Feedback Software Analytic Tools Product Research User Testing 85

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications.

Product Research 176

Product Research Data Visualization User Testing Research Software 176

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Intercom, Inc.

DECEMBER 16, 2019

Sales and marketing leaders select a list of accounts that best align to your ideal customer profile, or your company’s most valuable buyers. A survey from ITSMA and ABM Leadership Alliance found that 45% of marketers report seeing at least double the ROI compared to traditional marketing. Source: ITSMA and ABM Leadership Alliance ).

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!) I take time to shadow them on customer calls and in-person visits.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

Userpilot

SEPTEMBER 14, 2023

Its main goal is to bring the product to the market and ensure it’s well-received by the target customers. The product marketing manager role involves conducting customer research, developing the GTM strategy , refining product positioning and messaging , managing product launches , and creating onboarding experiences.

Product Research 80

Product Research User Testing Research Software Feedback Software 80

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years?

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Allocating time for a specific research stage is often a no-go for leadership, so make the habit of interviewing customers continuously. Let’s dive in!

Technical Review 80

Technical Review User Testing Product Management Product Manager 80

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. After the launch, it’s their job to let users know about the changes through release notes. Market and customer research.

Product launches 88

Product launches Product Research User Testing Research Software 88

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. Let’s talk about your pain points for a start. #1.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

JULY 31, 2023

We will also point our readers toward some amazing resources for development. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. A product marketing manager (PMM) is responsible for a product’s positioning, messaging, and branding.

Product Marketing 82

Product Marketing Onboarding KPIs User Testing Marketing 82

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product management and leadership speakers. But how do you do that?

Customer Experience 96

Customer Experience User Testing Customer Feedback Research Software 96

The Product Coalition

JULY 22, 2020

When all the ideas come from the management/leadership and not from the team building and managing the project. For a lot of organizations, the whole idea of the product comes from the leadership and not from every team member. I learnt a big lesson here, the voice of the users of a product also needs to be heard.

Agile 115

Agile Customer Experience User Friction Document 115

Userpilot

AUGUST 29, 2023

Product management delivers value in many ways: it aligns teams with organizational goals, focuses on customer needs , and drives product success by delivering products that make the lives of users easier. Champions a customer-centric approach. Plus, when you satisfy customer needs and wants, you get rewarded with their loyalty.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. Organizations create dedicated roles to continuously improve CS functions to improve NRR or reduce costs by scaling up your customer base with the same CS headcount. Your VP of CS?

Reporting Tools 105

Reporting Tools Data Visualization Marketing Analytic Tools 105

Pragmatic Marketing

NOVEMBER 16, 2019

PMMs need to take the time to understand PMs’ needs and pain points. Once these steps are accomplished, follow up the conversations with a set of goals that reflect the key points of the conversation and then loop back with product management for buy in. Influencing the Roadmap.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

PMMs need to take the time to understand PMs’ needs and pain points. Once these steps are accomplished, follow up the conversations with a set of goals that reflect the key points of the conversation and then loop back with product management for buy in. Influencing the Roadmap.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

ProductPlan

JULY 16, 2021

You must ensure that you provide consistent messaging to external stakeholders. For example, let’s say you have a disgruntled customer bugging you to add a new feature. directing them to write up user stories based on sales team and customer services notes. (2.) Setting the Stage for Successful Context-Based Leadership.

Reporting Tools 98

Reporting Tools Onboarding KPIs Research Software User Friction 98

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Driving users toward activation with checklists.

Product Research 73

Product Research Onboarding KPIs Customer Experience Data Visualization 73

Gainsight

JULY 27, 2022

SaaS brands are now leaning into product-led growth (PLG), using the product to continuously engage customers and drive more efficient acquisition, retention and expansion. It also allows brands to focus sales and success teams on the later stage of the customer journey to drive stickiness and enterprise-grade expansion.

Feedback Software 59

Feedback Software User Testing Customer Experience User Friction 59

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years?

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. She says that you can only create significant value for the business by solving the big problems for the users. Let’s start with the business.

Product Research 161

Product Research User Testing Customer Experience Customer Feedback 161

Ronke PM

JUNE 21, 2023

Table of Contents Sales meetings with potential customers. Customer Success/Relationship Management meeting with an existing customer. Internal Sales and Customer Success/Relationship Management Quarterly Business Reviews (QBR) meetings. Customer Quarterly Business Reviews (QBR) meetings.

Technical Review 52

Technical Review Product Management Product Manager Customer Feedback 52

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it! Book the demo!

Messaging 73

Messaging User Testing Research Software Analytic Tools 73

People-First Product Leadership

JANUARY 22, 2024

Instead bring your team together to discuss the remaining pain points. For example if your team is concerned about change, help them to see the old path will actually result in loss - to customers, the business, and to themselves. Yes, some fall under the ‘practice what I write about’ scenario. Build in buffer time.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

ProductPlan

APRIL 29, 2022

This means the messaging and marketing focus on educating the market about what differentiates their new product from the available alternatives. With every new beachhead the category creator establishes, they’re making it that much easier to quickly usurp the leadership position. Identifying new customers.

Product launches 52

Product launches Research Software User Testing Differentiation 52

People-First Product Leadership

MAY 14, 2023

Share People-First Product Leadership How to Listen Well to Build Trust Building on the prior article, showing up with empathy can help reduce the stress your team is feeling during times of change. NOBL has a catchier way of conveying this message - make noise, not make do. Instead bring your team together to share pain points.

Customer Experience 52

Customer Experience User Friction Events Article 52

ProductPlan

JANUARY 27, 2022

They’re also investing in activities that help them better understand their market and customers. Nothing else enables stakeholders to get a real-time, customized view of the product roadmap in an easy-to-understand visual format. Customer Surveys. 2022 Budgets Include Hiring. Workers don’t just want a paycheck.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps. How does the roadmap solve their pain points?

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

The Product Coalition

MARCH 11, 2020

It is ideally a galvanizing document to drive vision, bring teams into alignment and commitment, and lead them and your customers to your future, promised destination. You will begin to prioritize multiple development choices against customer needs, resources, delivery dates, organizational goals, and outcomes within your area.

Roadmap 78

Roadmap Weak Development Team User Friction Document 78

PMLesson's Ace the PM Interview

MAY 5, 2020

Across companies and industries, PMMs pride themselves as being the " voice of the customer ", and being able to understand consumer's needs and user journeys. The Product Marketing Manager is responsible for clearly communicating the Why , What and When to the market and users.

Product Marketing 52

Product Marketing User Testing Marketing Analytic Tools 52

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Bain Public

SEPTEMBER 19, 2020

During their time working together, WatchMojo looked to us, to help them uncover opportunities, explore pain points and optimize their production process. A Message From The CFO. "As Part of this approach included integrating Xero with their internal tools and processes. The Story of Integrating Xero with WatchMojo.

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). Leadership Becoming a great PM doesn’t stop at getting to know your users.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52