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Reinventing our wheel: The vision behind Intercom’s new Messenger

Intercom, Inc.

This evolution always starts with one thing: a clear product vision. Reinvention requires a product vision : a visual artifact that sets product direction over a longer term time horizon. Product vision is the critical bridge between strategy and execution. An inevitable slide into decline sounds ominous. Here’s how we did it.

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Eoghan McCabe on the importance of authenticity in leadership

Intercom, Inc.

In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership. What distinguishes good leadership from bad? The scale of our vision constrains the limits of our ambition. It’s not enduring.”.

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The Difference Between Thought Leadership vs. People Leadership

ProductPlan

At times, product professionals fail to realize the similarities and differences between thought leadership vs people leadership. Professionals may decide to pursue a leadership position to lead a team and guide them towards primary objectives and milestones. The Start of Thought Leadership. Product management is complex.

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Why collaborative leadership is replacing top-down management

Nulab

Traditional top-down managerial structures for leadership are being replaced with bottom-up styles of working. Organizations need to be dynamic if they want to attract and retain the best workers — and collaborative leadership is one way to do that. What is collaborative leadership? Here’s everything you need to know.

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Authentic Leadership Practices

The Product Coalition

I recently attended an excellent leadership programme, which led me to reflect more deeply on what makes a stand out leader. Of course, a large part of leadership is about designing good domain strategy & operating models etc, but this article focuses on the more emotive, people elements. Recognition for what they do.

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Transformational Leadership – 4 Real-World Examples

Modus Create

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

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Reddit’s Nick Caldwell on engineering leadership

Intercom, Inc.

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more.