Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people. Team execution and development.

Weak Development Team 107

Weak Development Team Feedback Software Research Software Development 107

The Product HQ

JUNE 1, 2024

Technical Skills As an AI product manager, not having a strong command of the technical aspects of product development is out of the question. It also requires you to have a sound foundation in the technologies that developers use to build AI products.

Artificial Inteligence 98

Artificial Inteligence Analytic Tools Research Software Feedback Software 98

Userpilot

MAY 29, 2024

Dubbed the “The Prophet of Habit-Forming Technology” by M.I.T technology, Nir Eyal is a leading expert who educates companies and individuals on the intersection of psychology, technology, and business. ” Nir’s work focuses on how technology and products can be designed to create positive habits in users.

Books 105

Books Research Software User Testing Customer Experience 105

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. The technical complexities were greater than anticipated and the development progress was slower than forecasted. To Collocate or Not.

Weak Development Team 188

Weak Development Team Customer Experience Technical Review Product Research 188

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. The technical complexities were greater than anticipated and the development progress was slower than forecasted. To Collocate or Not.

Weak Development Team 188

Weak Development Team Customer Experience Technical Review Product Research 188

People-First Product Leadership

MARCH 24, 2024

I’m in Duke Leto’s camp and believe a boss - at any level - should care and be thinking about their team. His people-first leadership approach lives on through his son who recognized his father’s skills and ability to lead by example. We all have good and bad days. I won’t ruin the movie for you.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

Bain Public

MARCH 14, 2022

But unfortunately, in many companies, the product leadership team can perpetuate a negative culture — setting up product managers to fail. In essence, the product leadership team are those with influence on the product roadmap. Building and nurturing strong, cross-functional, co-located, empowered product teams.

Leadership 52

Leadership Weak Development Team Feedback Software Roadmap 52

Lenny Rachitsky

APRIL 28, 2024

Periscope pioneered technology that inspired Instagram Live, TikTok Live, Facebook Live, and other social networks’ expansion into video streaming. Founders of acquihired companies led the teams behind Community Notes, Spaces, Super Follows, Fleets, Communities, Tipping, and more. Copying can be done in good taste or poor taste.

User Testing 110

User Testing Analytic Tools Feedback Software Weak Development Team 110

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 120

Enterprise Research Software Feedback Software Strategy 120

Product Management University

NOVEMBER 17, 2022

Getting product teams to “consistently” operate with this mentality…still a challenge! His first move…determine the vertical industries with the greatest need and highest adoption rates for their technology, and then prioritize those verticals in terms of their contribution to his company’s growth goals.

Reporting Tools 130

Reporting Tools Weak Development Team Marketing Product Management 130

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 92

Weak Development Team Development Analytic Tools User Testing 92

The Product HQ

JUNE 1, 2024

The product management world relies on teams of product people who work in unison toward a central goal. For that reason, each person on the team needs to know exactly what they have to do and how. They work with typical product management software and also manage the product roadmap as well as the product team.

Reporting Tools 98

Reporting Tools Research Software Feedback Software Analytic Tools 98

The Product Coalition

SEPTEMBER 4, 2020

I redesigned the internal and public web properties and was promoted into my first “product leadership” role. I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Product Warrior

DECEMBER 7, 2022

People creating solutions need to see how they create a direct impact Making software is not like manufacturing thousands of widgets which all look the same, even when the technology is very well understood. To do this, we need to understand which decisions underperform rapidly and then course correct.

Weak Development Team 52

Weak Development Team Product Strategy Strategy Feedback Software 52

Intercom, Inc.

JULY 28, 2022

Growth is arguably the most defining and sought-after trait of technology companies. It fluctuates, plateaus, goes up and down with each new round of funding, new competitor, new technological leap – or even a global pandemic or economic downturn. However, growth is seldom linear, as is all too clear in the current economic climate.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Modus Create

MAY 28, 2024

Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. As a result, he says, “We need to understand and quantify the risk profile of new solutions using generative AI.”

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!) Finance One of my favorite teams to partner up with is finance.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

Userpilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. In this role, he drove the development of products that took eBay’s global e-commerce platform to new levels of success.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

The Product HQ

JUNE 1, 2024

Product owner plays a central role in agile product development philosophy and scrum for development teams. The skills a product owner needs to succeed change over time with changes in technology so it is essential to keep updating the skill set according to the latest market trends and happenings.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. Today there is a new school of leadership emerging to remove this frustration. It’s called empowering leadership. Context: the most important tool to empower your team.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Mind the Product

SEPTEMBER 29, 2017

Furthermore, in order to ensure that product teams don’t become too risk averse to learn from their failures and iterate their way to success, a few cautions are warranted in evaluating product teams. The last thing that product teams need is a leader who tells them: “You either succeed or you’re out.” Watch What You Measure.

Weak Development Team 97

Weak Development Team Customer Experience Customer Satisfaction Leadership 97

Agile Velocity

MAY 3, 2024

Agile implementation typically focuses on team-level adoption of Agile practices, emphasizing principles such as self-organization, cross-functional collaboration, and incremental delivery. Focus Only on Team Level Agile Transformation initiatives sometimes focus exclusively on individual teams, neglecting the broader organizational context.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. State objective and agenda.

Weak Development Team 265

Weak Development Team Product Management Product Manager User Testing 265

Userpilot

JUNE 12, 2024

Empower your team : A great product manager empowers their team by delegating decision-making responsibilities. Empower your team : A great product manager empowers their team by delegating decision-making responsibilities. Influence – not force : Effective leadership is about influence, not coercion.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Mind the Product

JUNE 7, 2018

The Times and The Sun, flagship brands of News UK, are on a journey to become more product led in how they develop and maintain their digital assets. This means there is a lack of strategy to develop digital products which meet the needs of users and generate revenue. Move From Product Delivery to a Product Function.

Leadership 91

Leadership Weak Development Team Product Research Customer Experience 91

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I Our commitment was firm, leadership backed the change, and it was underway. Outcomes that initially float to the surface are often weak. OKRs are a goal-setting framework individuals, teams, and organizations use to define measurable goals and track their outcomes.

Roadmap 112

Roadmap Feedback Software Onboarding KPIs User Testing 112

Gainsight

APRIL 14, 2022

Expanding the team is not always the right answer to address scale and impact. Often, it’s about leadership. Just as you wouldn’t expect to scale without a sales or marketing operations team, you can’t achieve the growth you dream of without a CS Operations team either. They are the driving force of any CS team.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

Gainsight

OCTOBER 16, 2018

Nowadays, I don’t hear many stories about servant leadership in the media. I could go on about the very different narratives of leadership that are told nowadays—carrying themes like narcissism, greed, materialism, workaholism, sociopathy, mental illness, and others—but those have been well documented elsewhere.

Leadership 65

Leadership Weak Development Team Feedback Software Software Review 65

Mind the Product

FEBRUARY 25, 2020

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success.

Weak Development Team 122

Weak Development Team User Testing Workshop Magazine 122

Mixpanel

JANUARY 21, 2020

As Director of Product Management at Mixpanel, an important part of my role is hiring and developing a world-class team of product managers and ensuring that we’re empowering those people to be the best product managers they can be. Leadership. I hope you find this info both thought-provoking and useful. Customer focus.

Weak Development Team 87

Weak Development Team Customer Experience Reporting Tools Feedback Software 87

The Product Coalition

JULY 24, 2021

We seem to miss this perspective in technology companies. I truly believe that our bad mental model i.e. expecting people to execute like machines is at fault here. As you become better at your transformation efforts and become more aware; you start seeing your weak spots. Can you imagine a team?—?that

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

The Product Coalition

MAY 31, 2018

As someone who has experienced the highs and lows that accompany life as a Product Manager, I am keenly aware of the challenges this important role plays in the technology industry [and so many others]. for the good or bad. Where many of the departments in the organization?—?whether whether large or small?—?may

Leadership 60

Leadership Product Management Product Manager Weak Development Team 60

People-First Product Leadership

JANUARY 7, 2024

Technological Advancements: The consumerization of artificial intelligence (AI) and large language models (LLMs) can bring innovation to industries ranging from education to healthcare to newsletter writing. For me, I’m looking forward to applying what I learned in 2023 - which was in a large part due to People-First Product Leadership.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

People-First Product Leadership

FEBRUARY 12, 2024

Performance is considered at a team, scrum or project level. Introversion or extroversion are irrelevant as its the work of the team that does the talking. On our dream team, there are no brilliant jerks as they are detrimental to great teamwork. I find such an attitude ironic as technology is always changing.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

Bain Public

JUNE 17, 2020

At Bain Public, we believe that giving back is good business and excellent for the pedagogic value of enhancing our technology, market and industry understanding. We’ve been able to bring the ideas of product leadership, product strategy, and product management to products developed by local startup entrepreneurs.

Weak Development Team 52

Weak Development Team Artificial Inteligence Entertainment Startups 52