Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. Hence, encouraging frequent use of your product. User persona example.

Document 83

Document Analytic Tools Feedback Software User Testing 83

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you?

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Userpilot

MARCH 26, 2024

While a feature launch and product launch have a few overlapping steps, their focus areas are different. A product launch strategy aims to create a new product to expand your customer base and increase revenue. On the other hand, a feature launch aims to drive user retention and minimize churn with new features.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

While a feature launch and product launch have a few overlapping steps, their focus areas are different. A product launch strategy aims to create a new product to expand your customer base and increase revenue. On the other hand, a feature launch aims to drive user retention and minimize churn with new features.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

While a feature launch and product launch have a few overlapping steps, their focus areas are different. A product launch strategy aims to create a new product to expand your customer base and increase revenue. On the other hand, a feature launch aims to drive user retention and minimize churn with new features.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

While a feature launch and product launch have a few overlapping steps, their focus areas are different. A product launch strategy aims to create a new product to expand your customer base and increase revenue. On the other hand, a feature launch aims to drive user retention and minimize churn with new features.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

While a feature launch and product launch have a few overlapping steps, their focus areas are different. A product launch strategy aims to create a new product to expand your customer base and increase revenue. On the other hand, a feature launch aims to drive user retention and minimize churn with new features.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program.

Education 88

Education User Testing Customer Feedback Customer Experience 88

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. While some customers may be quite vocal, sometimes customers aren’t engaged.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Generate and prioritize ideas with the biggest impact on user experience.

User Testing 76

User Testing Product Research Customer Experience User Experience 76

Userpilot

NOVEMBER 30, 2022

How do you enhance your onboarding efforts and delight customers? And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. There are many clear benefits to introducing a personalized customer experience within your product. Let’s go!

Data Visualization 92

Data Visualization Customer Experience Feedback Software Analytic Tools 92

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

MARCH 6, 2024

Why it is important for your product management efforts. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. There are multiple product and marketing metrics to track at each stage of the funnel.

Analytic Tools 83

Analytic Tools Data Visualization Research Software Onboarding KPIs 83

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 81

Feedback Software Analytic Tools Research Software Data Visualization 81

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? Forget Your Customers, What Are Your Account Manager’s Pain Points? Shut Up and Listen.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

The Product Coalition

MARCH 10, 2021

Read on to learn how to go further in your teaming agreements, or watch the webinar here. Align Purpose & Meaning through a Product and User Session Daniel Pink’s book “Drive” illustrates the need for people to do work with a purpose, to be in service of something that matters. The Personal Map exercise by Management 3.0.

Research Software 136

Research Software Webinar Product Research User Testing 136

Userpilot

JANUARY 15, 2024

These roles include UX Designer, Researcher, Tester, Motion Designer, Product Designer, UX Engineer, and Product Manager. To save you time, we’ve built a no-code platform for product designers. Prototyping : Develop interactive models of the final product for testing and feedback. Product manager persona example.

Research Software 81

Research Software User Testing Feedback Software UX 81

Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

Feedback Software 94

Feedback Software User Friction User Testing Customer Experience 94

Userpilot

JANUARY 26, 2023

What is inclusive product design? Why is it important for product managers ? How can you incorporate it into the product development process? We also look at a few excellent examples of inclusive product design in SaaS. This can be a valuable differentiator that attracts more customers. Why does it matter?

Product Research 93

Product Research Feedback Software Research Software User Testing 93

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This makes it more important than ever to create products people actually want to use. The expert speakers at Product Drive 2023 will answer these and many more questions. The event is for anyone responsible for driving growth for their product. But how do you do that?

Customer Experience 98

Customer Experience User Testing Customer Feedback Research Software 98

Revulytics

AUGUST 28, 2018

Metallica’s data-driven, customer-centric approach can be applied to pretty much any industry that seeks to further engage its users through more relevant and meaningful virtual and in-person events. The same strategy can also be applied for digital events like webinars.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley. Chief Operating Officer | CampusLogic.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey.

Analytic Tools 89

Analytic Tools Onboarding KPIs Research Software Feedback Software 89

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. They unpack their pain points to get to the root cause. We conduct customer research and stakeholder alignment so we can figure out what matters. Product managers face limits due to the lack of a solid strategy.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 90

Feedback Software Research Software Onboarding KPIs Customer Experience 90

ProductPlan

FEBRUARY 1, 2023

Product teams don’t invest in new product tools without a good reason—we’ve got way too much on our plates to add something else unless we think it will have a meaningful impact. Many of these same excuses probably hold for the products you’re managing for your company.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 96

Analytic Tools Research Software Data Visualization Customer Experience 96

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Let’s dive right in!

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Bain Public

NOVEMBER 21, 2022

Bain Public’s associate product managers, Abigail Ramirez Villarroel and Tudor Gafiuc , attended the INDUSTRY: The Product Conference in Cleveland on September 20-21st, 2022. For example, for WatchMojo , they have an internal tool [ Unity ] but they aren’t selling it to customers. About INDUSTRY. Should they be the same?

Research Software 52

Research Software B2C User Testing Customer Experience 52

Mixpanel

FEBRUARY 23, 2024

Both the Mixpanel team and our partners over at Segment know how crunchy user onboarding can be. Segment is a data pipeline tool that collects first-party customer data and sends it to different destinations, so it requires users to go through more setup than the average SaaS tool. What does use case-driven onboarding look like?

Onboarding KPIs 59

Onboarding KPIs Technical Review Customer Experience User Testing 59

Userpilot

FEBRUARY 26, 2023

While Mixpanel helps track user behavior and interaction with products, Google Analytics is great for tracking website traffic and conversions. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. What is Mixpanel?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Software Review 89

ProductPlan

DECEMBER 21, 2020

Making a shift to product-led growth sounds pretty appealing, especially to product managers. But unless your company offers paid services along with its line of products, how is this different from “regular” growth? What is Product-Led Growth? Why Product-led Growth is Having A Moment.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

The Product Guy

SEPTEMBER 12, 2017

Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. User personas stand in for users throughout the design of your product. Each one has at least one goal and at least one pain point.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Usersnap

MARCH 29, 2023

You’ll learn how they improved their user-ticket resolution rate by 30% with the help of a customer feedback tool , what their issues were, and how they were able to receive better qualitative feedback with Usersnap. Meet Josh Josh Stein is the Senior Manager of Business Technology at Hunter Engineering.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98