Productside

MARCH 18, 2025

Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. In this thought-provoking episode, youll gain: A framework for refining product-market fit without unnecessary pivots.

User Testing

Userpilot

OCTOBER 28, 2024

But here’s the thing: getting users to say “wow” instead of “why?” Let’s explore nine market-proven user onboarding strategies that transform curious first-timers into loyal advocates who stick around long-term. Start by creating onboarding flows that are as unique as your users.

User Testing

Alchemer Mobile

NOVEMBER 22, 2024

In this digital-first world, understanding your customers’ experiences is more crucial than ever. To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points.

Feedback Software

Userpilot

OCTOBER 31, 2024

Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Improves product-market fit through actionable insights.

Data Visualization

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. But over time, customer needs evolved. I will discuss why in just a second.

Data Visualization

Productside

JUNE 17, 2025

The Breaking Point: When Shipping ≠ Progress WellNest Health’s flagship product, BuildNest, was built on good intentions. Customers were disengaged. It’s built around five phases: Context: Understand your business, market, and customer landscape. Investigate: Learn what your customers actually need through research.

Product Research

Alchemer Mobile

AUGUST 1, 2025

Customer feedback is the backbone of customer-centric business. This blog breaks down the most common questions about customer feedback so you can build your feedback strategy with confidence and clarity. When we say customer feedback, we mean more than just customers in the traditional sense. Timeliness matters.

Customer Feedback

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization

Lenny Rachitsky

NOVEMBER 24, 2024

Simplify security • Paragon —Ship every SaaS integration your customers want — Jen Abel is the co-founder of JJELLYFISH, where she and her team have worked with over 300 early-stage founders to learn how to sell, do early customer discovery, and set up a repeatable sales motion on the way to their first $1M ARR.

User Testing

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Insights into user behavior guide decision-making, ensuring solutions align with expectations.

Product Research

Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. Why are we losing customers to competitors?

Customer Feedback

Arkenea

FEBRUARY 23, 2025

You’ve got your product out in the market. But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? Now’s the time to iterate.

User Testing

Userpilot

NOVEMBER 27, 2024

They track every user action, from clicks and scrolls to page transitions and mouse movements, to recreate a complete user journey. By showing how users interact with different elements on the page or product screen, session replays provide product teams , designers, and marketers with valuable insights into user behavior.

Data Visualization

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization

Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing

People-First Product Leadership

NOVEMBER 19, 2024

It’s great if customers are signing up for your free trial at rates exceeding expectations. Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities.

Product Research

UX Planet

JUNE 17, 2025

By talking to real users, we discover their motivations, pain points, frustrations, and hidden needs. This helps us identify best practices and find gaps in the market. If a user has searched for laptops, show them the latest models or laptop accessories right on the homepage. What works for them? What doesn’t?

UX

The Basics of Product Management

JUNE 21, 2025

Identify friction points using analytics and user feedback Propose a guided walkthrough or checklist Measure success via activation rate and time-to-value How would you launch a new feature? How would you launch a new feature for our mobile app?” “Our user engagement is dropping—what would you do?”

Product Research

Ronke PM

FEBRUARY 28, 2025

The Role of Diversity in Product Management Developing customer-oriented products is the primary responsibility of product leaders. When inclusion is embedded at every step, from user research to customer interviews, outcomes improve, revenue grows, and even industry disruption becomes possible.

Product Manager

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Before we discuss the steps for creating interactive demos, let’s explain some of the benefits so you can see why this marketing asset is not a waste of resources.

Demo

BrainMates

JUNE 22, 2025

The Growth Stage of the Product Lifecycle (Part 3) By Jana Paulech At a Glance The growth stage of the product lifecycle begins after achieving product-market fit, requiring sustained exponential growth and a strong, evolving value proposition and positioning to capture and expand the target market.

User Testing

UX Planet

MARCH 9, 2025

No matter how good your original product is, you will likely decide to redesign it at some point in time. Maybe your audiences preferences shift so you will need to adapt to the new market demand, or maybe you decide to embrace a new visual style to make your product look fresh and modern. UX audit checklist prepared by Maze.

Product Research

AB Tasty

MAY 20, 2025

Feedback Copilot Feedback Copilot was born from this pain point combining the best of AI with our all-in-one experimentation platform. CROs & Product Managers: Prioritize optimizations based on real user pain points. Marketing & Customer Success: Understand friction points before and after launches.

User Testing

The Product Manager Coach Blog

MARCH 4, 2025

Companies that implement structured engagement strategies reduce post-launch feature change requests and accelerate time-to-market through improved alignment and collaboration. Your stakeholders, from engineering and design to marketing and sales, all play critical roles in making your product successful. Speak their language.

Customer Feedback

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software

Usersnap

MARCH 24, 2025

It is a critical framework for product teams to ensure that their products meet customer needs and are delivered on time, within budget, and with the required quality. During the product discovery stage, product teams gather customer feedback , conduct user research, and analyze market trends to inform their product decisions.

Product Research

Userpilot

JULY 17, 2025

What is your biggest lifecycle marketing challenge right now? Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Whether you need to improve onboarding, boost feature adoption, or find better lifecycle email marketing examples, the key is contextual, in-app guidance.

Onboarding KPIs

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research

Userpilot

APRIL 30, 2025

Sure, you could blame onboarding or a clunky user interface. But the reality is that youre either not getting enough of the right users in the door, or you’re not giving them enough to stay. Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back.

Feedback Software

UX Planet

JULY 29, 2025

Places users’ needs at the central focus across different teams, enabling product managers, engineers, and designers from various product lines to identify common user problems and build empathy for existing pain points. Community and diversity. It also builds trust and makes collaboration easier. Invite the right people.

Customer Experience

Ronke PM

FEBRUARY 24, 2025

When customers believe that a company is building with them in mind, they invest in the product and the brand itself. Populations are growing, demographics are evolving, and customer needs are expanding. A team with diverse backgrounds, perspectives, and experiences can identify opportunities and pain points that others might overlook.

User Friction

BrainMates

JULY 9, 2025

Customer support lives at the coalface of usability pain and broken promises. Be clear about what customer pain you are solving now, what will wait, and why. With Support: Connect Fixes to Real Customer Impact Where alignment cracks: Support teams know where the product fails to live up to its promise.

Data Visualization

Userpilot

JULY 17, 2025

Unlike traditional marketing emails sent to everyone on a schedule, product growth teams create PLG emails responding to what users do inside your product. Every touchpoint pushes users toward actual product adoption. Every touchpoint pushes users toward actual product adoption. ” section.

Customer Experience

UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

User Testing

Innovatemap

MARCH 23, 2025

At Innovatemap, we help leaders build exceptional products and define go-to-market strategies that drive growth. Through our work, we see firsthand how founders navigate the complexities of scalingbalancing product development, customer acquisition and investor expectations. Consult potential customers on their existing workflows.

Customer Feedback