Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. If NPS scores are high, it means customers are realizing your value since they are willing to advise others to use your product. Create one code-free with Userpilot. Optimization.

Feedback Software 86

Feedback Software Research Software Onboarding KPIs Customer Experience 86

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. You have frameworks, look at market dynamics, do practical research, and advise companies on how to use these frameworks.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

JANUARY 5, 2021

A good starting point would be working with the “Manifesto of Agile Software Development,” particularly ensuring that stakeholders understand that adapting to change over following a plan is paramount for the organization’s future success. A new feature is overdue and has been drastically underestimated due to unexpected technical debt.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Intercom, Inc.

MAY 19, 2022

It’s a lot easier to improve what you can measure, and keeping an eye on these indicators to inform your strategies has clearly paid off – the average CSAT is on the rise, increasing by 11 percentage points compared to last year. That’s why you need to do these internal reviews as well.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Usersnap

JUNE 15, 2023

Nevertheless, some core roles and responsibilities of a product manager are: Develop product strategy and vision. Product teams faced increased pressure from upper management to incorporate artificial intelligence solutions into their product to meet rising customer demands and maintain a competitive edge.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I transitioned to a software company focused on financial planning. I was the “consumer” of CS Ops.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Gainsight

AUGUST 5, 2022

Preparing and presenting executive reviews. There is also cross-functional coordination and alignment with other teams and departments to meet sales objectives or deliver on customer needs. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Ask Benny

FEBRUARY 2, 2018

Prepare an on-boarding list of meetings: what you want to learn from each person and how he can help you get smoothly into your role. As a product manager, you need to get fast into all aspects: vision, strategy, business, marketing, sales, product, user experience, technical, development process, etc. Trust your team.

Technical Advisors 84

Technical Advisors Product Management Product Manager Customer Experience 84

Userpilot

MARCH 3, 2022

Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. Product managers who know how to code are better at understanding how the development teams work. Show off your Product Manager (technical) skills. Technical stack and product architecture.

Data Visualization 84

Data Visualization Analytic Tools Technical Advisors User Testing 84

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. A very well-known CEO/Founder once said to me, “I know exactly how to boost sales, I have a strategy that works every time, without fail.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Gainsight

AUGUST 6, 2021

This step involves enabling the CS team so they can effectively onboard, teach, or advise customers about the new feature. CS teams can then leverage these materials as part of their regular communications and meeting cadence such as QBRs, monthly progress reviews, etc. monthly progress reviews, QBRs, etc.),

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Bain Public

MAY 29, 2020

Product management is a job that encompasses elements of business strategy, engineering, marketing and market research. Due to the constant evolution of the product manager’s role, in the startup world, often people become product managers by default, and they don’t quite understand how to take on this responsibility.

CTO Coach 52

CTO Coach Research Software Startups Feedback Software 52

The Product Coalition

FEBRUARY 2, 2018

Prepare an on-boarding list of meetings: what you want to learn from each person and how they can help you transition smoothly into your role. As a product manager, you need to become fast in all aspects: vision, strategy, business, marketing, sales, product, user experience, technical, development process, etc. Trust your team.

Technical Advisors 60

Technical Advisors Product Management Product Manager Onboarding KPIs 60

UX Studio: Product Management

JULY 14, 2021

We hope this article will help you better understand what the leading companies in design thinking do and how to choose the most suitable design strategy firm to partner with. . As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, product analytics software didn’t really exist—we were very much relying on Google Analytics. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.)

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Product Bookshelf

FEBRUARY 7, 2017

There are rules related to working effectively as a product manager, understanding your customers, creating product strategy, and working with your peers and stakeholder. One of the rules, written by Lawley, advises to work on problems you are passionate about. Product Strategy.

Technical Advisors 48

Technical Advisors Product Management Product Manager Weak Development Team 48

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, product analytics software didn’t really exist—we were very much relying on Google Analytics. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.)

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Pragmatic Marketing

SEPTEMBER 16, 2009

As product managers, we bear the responsibility for bridging the two worlds – technical and business, and need to influence both. We cannot point fingers anymore and say, “It was the developers who did not deliver,” or, “It was the business unit that did not have a coherent strategy.”

Technical Advisors 70

Technical Advisors Technical Review Feedback Software Agile 70

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Business of Software Conference

JUNE 29, 2020

You can quickly go from strategy to execution and you know exactly what should be done next. Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. So what Dewey is advising us to do. But if we make all the output decisions (e.g. Transcript.

User Testing 59

User Testing Feedback Software Research Software Product Research 59