Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. You have frameworks, look at market dynamics, do practical research, and advise companies on how to use these frameworks.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

FEBRUARY 5, 2021

Then she decided to acquire technical skills in web development to get closer to the product development process. She had many ideas about how to improve marketing tactics but did not have the technical skills to either make the necessary changes on the web or create better solutions using technology. Unfortunately, there were none.

Technical Advisors 109

Technical Advisors Reporting Tools Technical Review Customer Experience 109

The Product Coalition

MAY 27, 2020

Therefore, the integration of a localization strategy within product development planning and its cycles is crucial. Localization strategy as an integral part of product development Through constant optimization, localization companies have found a reliable method of rolling out international product launches and continuously localizing them.

Feedback Software 125

Feedback Software Technical Advisors User Testing Software Review 125

The Product Coalition

FEBRUARY 17, 2022

With that, companies can set up face-to-face meetings to have proper discussions about the project. Boost development speed: The talents in an outsourcing company have up-to-date technical knowledge since they have worked in distinct industries with differing technologies.

Development 123

Development Technical Advisors Data Visualization Vision 123

The Product Coalition

APRIL 2, 2023

Still, we have a duty to advise what’s best for the product. Let me do MY work without interfering with YOUR anxiety of meeting impossible deadlines. The business model is as part of the product as its technical stack, its interface, its go-to market strategy or branding, and I will have to work on that too.

User Testing 78

User Testing Technical Advisors Product Management Product Manager 78

Gainsight

AUGUST 5, 2022

There is also cross-functional coordination and alignment with other teams and departments to meet sales objectives or deliver on customer needs. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Ask Benny

FEBRUARY 2, 2018

Prepare an on-boarding list of meetings: what you want to learn from each person and how he can help you get smoothly into your role. As a product manager, you need to get fast into all aspects: vision, strategy, business, marketing, sales, product, user experience, technical, development process, etc. Trust your team.

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Technical Advisors Product Management Product Manager Customer Experience 84

Userpilot

MARCH 3, 2022

Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. Show off your Product Manager (technical) skills. Here’s what Ritesh Thombre, Sr Product Manager(Data & Analytics) at ZS advises: Ritesh Thombre on presenting skillsets in your resume.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

The Product Coalition

FEBRUARY 2, 2018

Prepare an on-boarding list of meetings: what you want to learn from each person and how they can help you transition smoothly into your role. As a product manager, you need to become fast in all aspects: vision, strategy, business, marketing, sales, product, user experience, technical, development process, etc. Trust your team.

Technical Advisors 60

Technical Advisors Product Management Product Manager Onboarding KPIs 60

Gainsight

AUGUST 6, 2021

This step involves enabling the CS team so they can effectively onboard, teach, or advise customers about the new feature. CS teams can then leverage these materials as part of their regular communications and meeting cadence such as QBRs, monthly progress reviews, etc. Step 2: Enabling and preparing your CS team. Step 3: Launching.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

PMLesson's Ace the PM Interview

MARCH 26, 2020

A typical day as a PM may entail discussing design decisions, weighing pros and cons of various features to build with engineering, or meeting with users to better understand their needs. Consultant Consultants are in the business of advising people in a specific field. There exist many non-technical PMs.

Consulting 52

Consulting Technical Advisors Analytic Tools User Testing 52

Userpilot

NOVEMBER 29, 2022

Building a successful ecosystem requires a long-term strategy and vision. In SaaS, an ecosystem could consist of apps working together to satisfy various user needs that they wouldn’t be able to meet on their own. Finally, templates make it possible for companies to adapt the product to meet the unique needs of niche users.

Customer Experience 98

Customer Experience Technical Advisors User Friction Education 98

Roman Pichler

APRIL 15, 2024

The key results state the specific criteria that have to be fulfilled to meet the objective. Sample goals are acquiring customers, increasing engagement, and future-proofing the product by removing technical debt. This is useful when meeting the product goal results in a new major release or product version, for instance, iOS 17.4

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Roadmap Onboarding KPIs Technical Advisors Customer Experience 272

Userpilot

JANUARY 17, 2023

If NPS scores are high, it means customers are realizing your value since they are willing to advise others to use your product. For example, here’s how Calendly celebrates when you schedule your meeting: How Calendly celebrates your first meeting. What are the stages of the value realization process? Value validation.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Mind the Product

JULY 10, 2017

Contact them and ask for a meeting. I would recommend this model if you have no technical or product management background. One or two days of personal meetings and casual evenings can often make every penny spent much more effective. Shortlist to about 1-3 remainders by kicking people who aren’t a fit.

Weak Development Team 108

Weak Development Team User Testing Technical Advisors Product Research 108

UX Studio: Product Management

JULY 14, 2021

We hope this article will help you better understand what the leading companies in design thinking do and how to choose the most suitable design strategy firm to partner with. . As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices.

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Consulting Research Software Reporting Tools User Testing 86

Bain Public

MAY 29, 2020

Product management is a job that encompasses elements of business strategy, engineering, marketing and market research. On the one hand, as the CEO, you have to design, build and nurture the product team and help them drive product strategy and goal alignment. A Good CEO Knows When to Ask for Help. You have to find a balance.

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. Stakeholder Meetings. I meet my business stakeholders once a week. This should not be confused with technical documentation. Strategy Paper.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

NOVEMBER 23, 2020

In several places, we’ll include links to more detailed CS Ops strategy and process resources that GitLab maintains (in their instance of GitLab!). And I love digging into the details of those needs – figuring out what we need to do from a systems and process perspective to meet those needs. Operational reporting.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Product Bookshelf

JANUARY 31, 2017

This list is particularly useful for a product manager who came to the role from a technical team and may not have previously reviewed this type of information. Geracie advises synthesizing all the data you collect into a hypothesis (product strategy) that will be reviewed and discussed with internal leaders and key customers.

Technical Advisors 48

Technical Advisors Product Management Product Manager Technical Review 48

Mind the Product

DECEMBER 8, 2017

Having experience with production methods equal to the quantities you expect to develop and sell will help to keep your product development focused on solutions that meet your goals and won’t trigger inappropriate manufacturing or tooling costs. Many companies forget that it is advisable to keep product specifications restrained.

Technical Advisors 73

Technical Advisors Certifications Customer Experience Wireless 73

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. Under the GDPR this fine could have risen to £35 million. A DPIA can be used in a variety of situations.

Data Visualization 86

Data Visualization Technical Review Reporting Tools Technical Advisors 86

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.) Mixpanel: How have you seen product analytics evolve over the course of your career?

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Pragmatic Marketing

SEPTEMBER 16, 2009

As product managers, we bear the responsibility for bridging the two worlds – technical and business, and need to influence both. We cannot point fingers anymore and say, “It was the developers who did not deliver,” or, “It was the business unit that did not have a coherent strategy.”

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Technical Advisors Technical Review Feedback Software Agile 70

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.    Strategy and escalations and Board slides can wait a half hour.   Unless there’s a really strong technical or design reason to go that way, I’ll go with another division of labor.”

Technical Advisors 52

Technical Advisors Technical Review Weak Development Team Product Research 52

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I’ve been kind of actively running away from management roles, and mostly that’s just a factor of the things that I really wanna learn or I just really wanna learn how to be a really, like, kick-ass technical PM. So that’s me.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. To not try to please everyone, Ben and Blair advise “staying the course, given your strategy is sound”. strategy?—? Product Management is about solving customer problems.” How are we doing?

Enterprise 112

Enterprise User Testing Feedback Software Technical Advisors 112

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. If you’re a PM, I’d advise that you have discussions with various teams (marketing, data, operations, finance, etc.) Mixpanel: How have you seen product analytics evolve over the course of your career?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Intercom, Inc.

AUGUST 15, 2018

And in meetings and conversations where those opportunities are being discussed, a sponsor makes sure your name pops up, and they’re maybe pushing those opportunities your way. When I was at Microsoft, I made a conscious effort to spend some percentage of my week meeting people who weren’t within my organization.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

UX Studio

SEPTEMBER 4, 2019

They focused too much on their technical side or even visual design, but nothing about the communication. Webflow, focusing a lot on content strategy – and they have John Moore, their principal content strategist – also raised $72 million. And, you know, user experience makes up the whole thing, the whole experience. .

UX 78

UX Customer Experience User Testing Technical Advisors 78

Intercom, Inc.

AUGUST 19, 2021

A good way to reduce the complexity of your operational cadence is to just kill that extra meeting, that extra step you’re thinking about. And so, you decide to establish long-term technical ownership in the form of a team. And then, it’s not just speed, it’s speed in a specific direction of the strategy.

Reporting Tools 178

Reporting Tools Technical Advisors Feedback Software Data Visualization 178

The Product Coalition

JANUARY 5, 2021

For example, institute regular meetings with each stakeholder or have stakeholders name product ambassadors, who then act as “liaison officers” and train them accordingly. Early in the transition process, it is advisable to educate them with product-related workshops on agile principles. over a sustainable product development strategy.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Intercom, Inc.

MAY 19, 2022

It’s a lot easier to improve what you can measure, and keeping an eye on these indicators to inform your strategies has clearly paid off – the average CSAT is on the rise, increasing by 11 percentage points compared to last year. Automation is just one facet of it and an overall self-service strategy.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Mixpanel

MAY 5, 2021

He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. no longer aligns with company strategy and direction example: Dropbox’s 2014 foray into photo sharing, through their Carousel product.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Business of Software Conference

JULY 7, 2021

A very well-known CEO/Founder once said to me, “I know exactly how to boost sales, I have a strategy that works every time, without fail. Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line. Four Levels of Sales Contribution.

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Research Software Technical Advisors Customer Experience Data Visualization 69