The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. Product Roadmap.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Reporting Tools 234

Reporting Tools Technical Review Technology Systems Review 234

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

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Reporting Tools Feedback Software Customer Feedback Technical Review 179

Product Innovation Educators

DECEMBER 23, 2024

Passionate about democratizing advanced technology, Mike advocates for enabling innovation without requiring deep technical expertise. Rather than imposing a strict interpretation, they allowed different roles to define innovation in ways that made sense for their work.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Roman Pichler

SEPTEMBER 2, 2024

Listen to the audio version of this article: [link] Product Strategy Discovery Explained What is product strategy discovery? More precisely, it is the process of developing a product strategy whose implementation will likely create the desired value and impact. Instead, strategy discovery focuses on the problem space.

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Product Research Product Strategy Strategy Research Software 236

Alchemer Mobile

AUGUST 24, 2021

To help you navigate the landscape of mobile app marketing, here is our starting lineup of seven app marketing strategies that are proven to be effective. Engagement: This can only be defined within the context of the individual app and its mobile marketing strategy. mobile app marketing is a must.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Roman Pichler

OCTOBER 2, 2018

Why a Product Strategy Process Matters. An effective product strategy process should ensure that a valid product strategy and an actionable product roadmap are always available—that a shared and valid approach to achieving product success is available at anytime, as the picture below illustrates. Timeboxed Strategizing.

Product Strategy 258

Product Strategy Product Research Strategy Technical Review 258

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? What architecture patterns and technologies may be used? Meeting users and customers, at least in form of a video call, not only helps you validate your assumptions and develop new ideas. What makes the product stand out?

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Product Research Technical Review Feedback Software Research Software 293

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Do you think you are on track to meet the sprint goal?”

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Weak Development Team Development Software Review Technical Review 373

Product Talk

MAY 14, 2025

And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Meet the Continuous Discovery Champion, Chi Phan Our continuous discovery champion for this story is Chi Phan , a senior product manager. Chi started sitting in on quarterly business reviews with top vendors.

Product Research 133

Product Research User Testing Technical Review Systems Review 133

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. You should therefore do just enough product discovery and strategy work before you start using Scrum and before you add any items to the product backlog.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos.

Technical Review 224

Technical Review User Testing Customer Experience Customer Feedback 224

The Product Guy

MARCH 12, 2025

If your meetings are full of nodding heads and no pushback, youre not making progressyoure just circling the familiar. Every meeting becomes a performance review rather than a space for creative problem-solving. OKRs should serve the strategy, not dictate it. and pursue the answers. Spoiler alertthey wont.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Roman Pichler

AUGUST 15, 2023

Listen to the audio version of this article: [link] 1 No Strategy The first and most crucial mistake is to have no product strategy at all. As there is no strategy, objectively assessing the impact of the requests is virtually impossible. The strategy is therefore either too big or too narrow.

Product Strategy 265

Product Strategy Strategy Research Software Customer Experience 265

Lenny Rachitsky

NOVEMBER 19, 2024

Below, Hilary Gridley , director of product management at WHOOP, shares strategies she’s learned to leverage the latest AI tools to not just become a better manager but to level up her entire team. Of course, I’m still available to review work—and I do. my team has found it invaluable.

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User Testing Customer Feedback Feedback Software Reporting Tools 130

Roman Pichler

FEBRUARY 11, 2020

I have also witnessed a brand-new platform being retired, as it was overly complicated to use and did not meet the needs of the development teams that should have used it. Ensure that the Platform is User-Led, Not Technology-Driven. Treat the Platform as a Product. Start Small.

Feedback Software 287

Feedback Software Software Review Technical Review Customer Experience 287

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. One day, I came into a meeting a few minutes late after another meeting had run over.

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Technical Review Software Review Systems Review Fractional CTO 289

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. But when you place the power to resolve simple queries in the customer’s hands, those expectations become easier to meet.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Melissa Perri

JULY 23, 2024

I look at four dimensions for robust Product Organizations: Product Organizational Design Product Strategy Product Operations Product Culture Inside each of these are a few capabilities that are then broken down further into sub-capabilities that help me pinpoint where the issues are. I review strategies and roadmaps.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Roman Pichler

APRIL 13, 2021

To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators. This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. Step 3: Add Health Indicators. But it is not enough.

Feedback Software 280

Feedback Software Data Visualization Analytic Tools Research Software 280

Lenny Rachitsky

NOVEMBER 12, 2024

And this is in the best-case scenario—assuming you’re on an empowered product team with a clear strategy, inside a business that’s growing. In this newer, flatter tech industry, PMs who thrive will be the ones who build their own systems, methodologies, and tools to make the job work for them , not the other way around.

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Product Research Reporting Tools Data Visualization Product Manager 112

The Product Guy

SEPTEMBER 27, 2016

Meet the mentors…. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies. In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. Signup to be a Mentor Today!

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Product Innovation Educators

AUGUST 26, 2024

In this episode, Tiffany Price explains how AI impacts workplace culture, team dynamics, and leadership strategies, offering insights for product managers in this evolving landscape. Organizations are trying to figure out how to use these technologies effectively while keeping employees productive and motivated.

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

NOVEMBER 21, 2018

Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. Align your vision and product strategy with the strategic direction of your customers business. Arrange the meeting : Agree on a shared date and time each x weeks for the meeting.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy.

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Feedback Software User Testing User Friction Customer Experience 254

The Product Guy

JULY 4, 2019

We provided consulting, insurance brokerage, information technology and business process outsourcing services. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. As a result, my backlog doubled, clients’ frustrations increased, and multiple management meetings resulted.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

The Product Guy

JUNE 25, 2018

One effective strategy to boost your confidence in your report managing these situations is to spend time roleplaying certain scenarios and provide immediate and constructive feedback. I am working on a fairly large scale project with my manager that touches multiple tech teams.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. A product strategy describes the approach chosen to make a product successful. Such a strategy facilitates effective product discovery and product delivery.

Customer Experience 305

Customer Experience Product Research Technical Review Data Visualization 305

Roman Pichler

SEPTEMBER 11, 2023

This includes a sound understanding of the market, the user and customer needs, and the competition as well as solid product management skills such as the ability to develop an effective product strategy and an actionable product roadmap (as I explain in more detail in the article The T-Shaped Product Professional ).

Reporting Tools 385

Reporting Tools User Testing Customer Experience Product Research 385

The Product Guy

OCTOBER 25, 2016

Meet the mentors…. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies. In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. Signup to be a Mentor Today!

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Product Innovation Educators

SEPTEMBER 9, 2024

In this article, we’ll explore key ideas and strategies to help you become a better product innovator and manager. However, it’s important to understand how our work supports and aligns with higher-level strategies. Innovation is the economic engine for organizations and a key source of new value.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Roman Pichler

JANUARY 7, 2020

Sample goals include acquiring new users, increasing conversion, reducing cost, and removing technical debt to future proof the product. What’s more, the roadmap goals help you focus the product backlog by limiting its content to items that are necessary to meet the next release goal.

Technical Review 261

Technical Review Customer Experience Systems Review Feedback Software 261

Product Innovation Educators

OCTOBER 3, 2022

6:11] What technical skills have you found helpful for your CPO role? You have to understand finance, technology, and customers. On the technical side, for me it’s been learning by hook or by crook. Something comes up at a meeting and I don’t understand the newest database structure, and I have to dig deep and learn.

Technical Review 251

Technical Review Research Software Finance User Testing 251

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

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