Gainsight

DECEMBER 15, 2023

We’ve created the ultimate cheat sheet for positioning your CS org as critical to your company’s bottom line. Tip 2: Invest in Sales Training for Your CSMs An easy step to get CS closer to the revenue and expansion pipeline is to give CSMs access to the type of training that their Sales team gets. “If

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Close the deal.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

APRIL 14, 2023

When your orchestra works in perfect harmony across all departments, you’ll be better equipped to provide a positive experience to users. Researching your customers, personalizing your onboarding flows, and split-testing elements will all contribute towards a more positive experience throughout the entire customer lifecycle.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. I had this very wise mentor once who studied the growth of organisations as they age. Meetings also have a way of procreating.

User Testing 169

User Testing Weak Development Team Customer Experience Customer Feedback 169

Intercom, Inc.

JULY 5, 2018

I literally eat, think, drink, breath, and sleep sales. It’s not really a profession you can study in college. As my good buddy John Barrows and I talk about, there are 20 to 25 schools that actually have degrees in sales. I went to Salesforce after that, and that’s where we coined the term “sales productivity.”

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

I literally eat, think, drink, breath, and sleep sales. And I’m constantly thinking about how do we help sales people get smarter, better and faster. It’s not really a profession you can study in college. As my good buddy John Barrows and I talk about, there are 20 to 25 schools that actually have degrees in sales.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163