Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. The solution: Optimize your resources with the Conversational Support Funnel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Customer Experience 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Feedback 81

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. It makes way more sense to use a tool with funnel analytics capabilities that will do most of the work for you.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Jira’s Resource Center effectively places common solutions at the top, enabling quick user access.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

APRIL 22, 2024

Using targeted in-app messages to guide users through key features effectively. The best customer success tools include Userpilot, ChurnZero, and Gainsight. It involves understanding your customers’ needs, goals, and challenges—as well as providing them with the right solutions, support, and guidance to help them succeed.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Looking for UserGuiding alternatives?

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 85

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

JUNE 29, 2023

Are you looking for the best HubSpot integrations to access a broader set of solutions? HubSpot offers customer relationship management (CRM) software solutions for businesses. The platform allows integrations with multiple software platforms. Define lists for new leads who come from a particular webinar.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues.

Analytic Tools 80

Analytic Tools Feedback Software Product Research Data Visualization 80

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Healthcare 59

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience.

User Testing 94

User Testing Analytic Tools Research Software Feedback Software 94

eG Innovations

MARCH 31, 2021

While the early months of lockdown were characterized by IT teams rushing to procure hardware, spinning up additional cloud services, and pushing through software contracts, we’re now in a place where we can take a step back, breathe, and figure out what the path forward is going to look like for digital workspaces.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Userpilot

FEBRUARY 26, 2023

However, with so many analytics tools available in the market, is Mixpanel the best option for your business? TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Interactive reports let you quickly query data and visualize product usage. What is Mixpanel?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Software Review 89

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? What’s more, technology has made it possible to empower users with greater control over the process. This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. Let’s get started. What are chatbots?

Feedback Software 88

Feedback Software Reporting Tools Customer Experience Data Visualization 88

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Want to see these features in action?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Gainsight

SEPTEMBER 26, 2023

Today, CS teams must adopt digital tactics to scale efficiently, while serving their customers the seamless blend of digital and in-person experiences they’ve come to expect from technology providers. 70% of customers say understanding how they use products and services is very important to winning their business.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Revulytics

DECEMBER 21, 2018

While that’s all very exciting, the world of software license compliance had its moments too this year. Here’s a look at our top picks for software license compliance-related stories in 2018. But how Under Armour dealt with that breach separated it from many on that list – it used in-application messaging as a risk management strategy.

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Government 66

Userpilot

FEBRUARY 22, 2024

Provide great customer service to improve customer experience and make your products stand out. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Provide your customers with self-service support with Userpilot. Why is retaining customers important in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MARCH 26, 2024

You also have to build hype about the feature release on different platforms. The post-launch phase involves walking users through the feature with in-app onboarding flows, release notes, and live webinars. You can also create buzz on third-party platforms such as Product Hunt. Feature promotion example from Captions.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

You also have to build hype about the feature release on different platforms. The post-launch phase involves walking users through the feature with in-app onboarding flows, release notes, and live webinars. You can also create buzz on third-party platforms such as Product Hunt. Feature promotion example from Captions.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

You also have to build hype about the feature release on different platforms. The post-launch phase involves walking users through the feature with in-app onboarding flows, release notes, and live webinars. You can also create buzz on third-party platforms such as Product Hunt. Feature promotion example from Captions.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

You also have to build hype about the feature release on different platforms. The post-launch phase involves walking users through the feature with in-app onboarding flows, release notes, and live webinars. You can also create buzz on third-party platforms such as Product Hunt. Feature promotion example from Captions.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

You also have to build hype about the feature release on different platforms. The post-launch phase involves walking users through the feature with in-app onboarding flows, release notes, and live webinars. You can also create buzz on third-party platforms such as Product Hunt. Feature promotion example from Captions.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 29, 2022

Designing a help center for your software can be tricky if you don’t know what elements you should include in that. A help center is in-app self-service support built to solve common user problems. Userpilot is a no-code solution that allows you to create, manage, and track help centers. Let’s get started!

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Customer Experience 92

Userpilot

SEPTEMBER 12, 2022

Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. You can use these tools to track customer touchpoints in the app. All of these help product or service teams optimize the customer experience. Hotjar- for session recording and heatmaps.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Userpilot

DECEMBER 19, 2022

Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. B2c marketing strategies, on the other hand, target end consumers that are purchasing a product or service for themselves. Measure and analyze what matters. cancel their SaaS subscription). Net promoter score.

B2B 97

B2B User Testing Research Software Analytic Tools 97

Gainsight

JULY 6, 2021

Whether you have five customers or five thousand, developing efficient processes by leveraging technology and automation platforms can help extend your reach into your customer base, defining your organization’s best practices. Next, consider an organized and automated sentiment and health signals system.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. However, only 26% are sure they have the knowledge and tools to do so. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Intercom, Inc.

APRIL 13, 2018

Take advantage of the very technology you’re selling. Technology is a modern sales rep’s best friend. While many people assume this means cold calling, the tools that SaaS sales reps can leverage go far beyond a telephone. Today, you can take advantage of inside sales CRM tools like Close.io

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Alchemer Mobile

AUGUST 6, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This could be by subscribing to the company’s newsletter (like our Product Rantz ), following the brand on social media, or attending its webinars. Userpilot webinars.

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Intercom, Inc.

MAY 6, 2020

Register for our May 13th webinar. Improved performance insights : Find underperforming answers that need to be optimized, using our new reports. You can also filter reporting by bot interactions to see the exact impact bots are having on your conversation metrics. Easier to use outbound messaging.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

DemandMatrix

JULY 1, 2020

Data quality usually detected when reported by employees, prospects or customers. Hence, it is highly recommended that marketers or enterprises should focus on data that is hygienic, précised and easy to access or adopt technologies that can transform this data into valuable insights. How hygienic is your data?

Data Visualization 59

Data Visualization Reporting Tools Research Software Customer Feedback 59