Product Talk

MARCH 6, 2024

For today’s Tools of the Trade , we caught up with Leann Schneider , Product Manager at Plum. Teresa sat down with Leann to record a video so Leann could walk through what Pendo’s tool looks like and how it works. Welcome to the next edition of Tools of the Trade on Product Talk. I’m here today with Leann Schneider.

Feedback Software 282

Feedback Software User Testing Customer Feedback Customer Experience 282

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilots localization takes this further by automatically translating flows and messages based on a users geography into up to 32 languages. Also, consider time zones when scheduling messages.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech.

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Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. That’s where CSM tools come in, to proactively manage all of the above and more. Defining a customer success tool and other FAQs. Because the tool should be able to adapt as your business grows.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 234

Research Software Feedback Software Analytic Tools Customer Communications 234

Userpilot

APRIL 30, 2025

These spaces are built around shared interests, which means your message lands with a more receptive audience. In fact, 72% of consumers say they only engage with personalized messaging, such as recommendations, messages, and visuals tailored to their behavior. Share your journey on Reddit.

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Feedback Software Analytic Tools Data Visualization User Testing 66

The Product Guy

NOVEMBER 14, 2024

Q: How has the IC PM role evolved with AI tools? Tom : Tailor your messaging to address the specific concerns of each stakeholder group. Communicate Strategically : Tailor your messaging to stakeholders, aligning it with what matters most to them—whether it’s customer satisfaction, business impact, or operational efficiency.

Customer Experience 195

Customer Experience Leadership Customer Feedback Customer Satisfaction 195

Product Innovation Educators

DECEMBER 16, 2024

Whether these are separate roles in your organization or combined in your position, what steps could you take to improve the handoff between strategic product management and tactical development work, especially with the assistance of AI tools?

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Userpilot

MAY 6, 2025

Whether for tracking feature adoption or spotting drop-off points, the right analytics tool can make or break your growth. Some tools are great for marketers, and others are for product or development teams. These tools help you track user behavior across platforms, so you can see whats working where and how users move between them.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 71

Productside

APRIL 2, 2025

Its a technique borrowed from the world of film and designbut it might just be the most underrated tool in a product managers toolbox. How to Build a Product Storyboard (Without Being a Designer) You dont need a design background or fancy tools. Example: Why: Remote teams waste time switching between disconnected tools.

Data Visualization 177

Data Visualization User Testing Product Research Product Manager 177

Alchemer Mobile

NOVEMBER 13, 2024

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. CES surveys : These questions focus on how easily customers can interact with a business and resolve their issues, making them a powerful tool for evaluating service experiences.

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Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Lenny Rachitsky

NOVEMBER 19, 2024

Below, Hilary Gridley , director of product management at WHOOP, shares strategies she’s learned to leverage the latest AI tools to not just become a better manager but to level up her entire team. These tactics and tools are practical and actionable, and you can start experimenting with them today, even if you’re not managing.

User Testing 131

User Testing Customer Feedback Feedback Software Reporting Tools 131

Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? This helps you stand out and connect more deeply with your target market.

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Messaging Research Software User Testing Analytic Tools 111

Alchemer Mobile

NOVEMBER 22, 2024

To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points. When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible.

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Feedback Software User Testing Research Software Customer Feedback 130

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. It was our primary tool. Even though Teachable was our primary tool, with no API, it couldnt act as our system of record. A few years ago I was drowning in administrative work. Ugh, that was a day wasted.

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Feedback Software Product Research Customer Experience User Testing 163

Alchemer Mobile

AUGUST 12, 2021

Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app. Right message: Is your message relevant and helpful? Right person: Are the right customers seeing your message? Message centers. Love Dialog. Rating prompts.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Product Innovation Educators

MARCH 3, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. You can even automate your onboarding emails with certain other tools. So, you need to consider certain factors before settling for any tool. The answer is a lot!

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Onboarding KPIs User Testing Feedback Software Customer Experience 105

Product Talk

MAY 15, 2024

This topic was inspired by a question that came up in the CDH community, where a member was looking for specific tools people had used to run in-app surveys. At the time, Orion was already using Mixpanel (a product analytics tool) for collecting data and analytics.

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Product Research Feedback Software Analytic Tools User Testing 328

Intercom, Inc.

JULY 28, 2020

Think about the last time you connected with a friend – it was most likely through a text or other messaging apps, especially during this time of social distancing. As messaging apps become dominant in our everyday work and home lives, it makes sense that they’re changing the way businesses and their customers interact.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Usersnap

NOVEMBER 18, 2024

That’s when I realized we needed a changelog tool that fit our product’s rhythm and our users’ preferences. With the right tool, we could streamline updates, deliver them where users are already engaged, and highlight our latest and greatest features in style. Why Choose These Tools? Let’s dive in! Usersnap 2.

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Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? Must-have features of good interactive user guide tools Not all tools are built the same. Therefore, the best tool for you will depend on your needs and budget. Grow: $1,000/month for a maximum of 30,000 displayed in-app messages per month.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. This is why I’m creating a tool designed specifically for Product Managers to streamline and automate many of their internal product communications.

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Data Visualization Reporting Tools Technical Review Customer Experience 397

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Product Talk

JANUARY 18, 2023

And using tools like the opportunity solution tree can help you visualize your thinking so stakeholders better understand what you’re focusing on and why. Their current customers operate in the field of education where they coach their clients (who are teachers) on how to use their educational program and tools.

Feedback Software 290

Feedback Software Product Research Customer Experience User Testing 290

Product Talk

FEBRUARY 5, 2025

Part 2: Prep by Assembling the Team and Tools Youll Need With your rough plan in place, the next step involves preparation. In the case of discovery habits, youll need to assemble your team and tools. If your goal is to spend more time mapping opportunities , youll likely need a tool where you can build your opportunity solution trees.

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Product Research User Testing Customer Experience Framework 200

The Product Guy

FEBRUARY 26, 2019

In reality, due to rapidly changing consumer preferences and shifting stakeholder priorities, roadmaps need to be one of the most fluid, unreliable, and ambiguous tools to clean up the stakeholder communication mess. Hear their concerns and dig into why, but remember the roadmap is only one tool to effectively communicate with stakeholders.

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Roadmap Reporting Tools Data Visualization Feedback Software 337

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Anytime somebody sends you a direct message (and it’s not confidential), your reflex should be to ask them to repost the same message in a public channel.

Product Research 115

Product Research Reporting Tools Data Visualization Product Manager 115

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. The truth about Userpilot competitors While many tools claim to be competitors of Userpilot, only a select fewperhaps one or twocome close to offering the depth and versatility we provide.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Productside

APRIL 9, 2025

There has to be a strategic reason, a clear sponsor, and a message that lands with everyonenot just the exec team. Collaboration works when teams are alignednot just in tools, but in purpose. Youre not doing the transformation for fun. In other words: innovation starts with purpose, not process. Data + context = better decisions.

Data Visualization 177

Data Visualization Customer Feedback Product Research Analytic Tools 177

The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) Using tools can help you communicate them more effectively. .

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Alchemer Mobile

MARCH 26, 2021

Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.) There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Message centers. Make each message count. Love Dialog.

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User Testing Customer Experience Feedback Software Customer Feedback 257