Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JULY 7, 2022

How do you manage customer interactions across all aspects of your product and ensure users are happy and satisfied? It all begins by understanding your customers and the different ways they communicate. Positive customer interaction can reduce churn, and foster customer loyalty and referrals.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Customers expect a personalized experience.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Gainsight

OCTOBER 10, 2023

These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. your goals should really come from your customers and team. What hasn’t?

Education 52

Education User Testing Reporting Tools Data Visualization 52

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

PMLesson's Ace the PM Interview

MAY 16, 2022

You could change the Dewey Decimal system from one of organization into a new system centered around book recommendations. In this case, you're solving the pain point of book discovery. Libraries are built on a system of logical organization. Their books are organized by type and by author last name.

User Friction 85

User Friction Product Research Systems Review Technical Review 85

Mind the Product

NOVEMBER 14, 2017

When I think of partnership, many examples come to mind, across many disciplines – tennis, criminal investigation, entrepreneurship and movie production, to name a few. Do product companies conduct due diligence to understand their channel partners before seeking alignment? Customer Acquisition.

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74

The Product Coalition

JANUARY 5, 2023

This is the reason why insurance companies look for automation to reduce operational costs and improve customer satisfaction. Source: 1 Claim process & documents review The insurance claim process is a complex process. This involves many steps and typically involves a number of people: customer, broker, agent, contractors etc.

Document 78

Document Systems Review Customer Experience Technical Review 78

Userpilot

MARCH 4, 2024

Understanding these patterns helps behavioral designers identify usability issues, spot user needs, and inform future app development efforts. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are user behavior patterns? Customer survey templates in Userpilot.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Product analytics software provides objective insights into user behavior and product performance. Customization – so that you can set it up for the unique requirements of your SaaS operation.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Indicative

JULY 14, 2020

To answer this question, you need an analytics solution that captures and visualizes user journeys. Who are your best customers? Enter Customer Analytics. Google Analytics vs. Customer Analytics: an Overview. With this price point, you’ll get: A service-level agreement that guarantees 99.9% Customer Analytics.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Testing 137

Modus Create

AUGUST 31, 2021

In this post, we’ll explore five such PM tools and the specific pain points that they address. . You can set due dates, create checklist items, and communicate with your team through comments. When it comes to features, flexibility, and customization, Jira is hard to beat. Fun fact – Jira gets its name from Gojira.

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

ProductPlan

FEBRUARY 1, 2023

Far more likely is that the product team identified a burning pain point, performed diligent research on the available options, carefully constructed a business case for management, and finally got the green light for a limited trial or a few seats to kick the tires. This makes things more relatable and less generic.

Feedback Software 52

Feedback Software Data Visualization Research Software Systems Review 52

PMLesson's Ace the PM Interview

MAY 14, 2022

If you're interviewing for solutions architect roles, don't miss our Complete System Design Interview Course. We often recommend looking up your interviewer on LinkedIn to understand them a bit better, and reviewing public vision documents produced by the company. 💡 Hey there! What are the tradeoffs? View answer.

Research Software 52

Research Software Feedback Software Technical Review Software Review 52

Mind the Product

APRIL 27, 2017

Different written and visual methods can be used to detail problems that target user experience as pain points. A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Focus on Core Problems. Written Methods.

Framework 109

Framework User Testing Research Software Feedback Software 109

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. The first step is cataloging the various sources of customer feedback.

Product Research 127

Product Research Feedback Loop Feedback Software User Testing 127

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. Userpilot allows you to create a custom event funnel.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

Modus Create

APRIL 21, 2022

Assessment — Discover the Pain Points. You might discover that the acquired business unit can’t move to a cloud instance due to data regulations. Are out-of-the-box Atlassian solutions enough, or do you need to customize them? External System CSV. The Four Phases of Consolidation. projects, spaces, workflows, etc.)

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions? What is Customer Feedback Analysis?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. But of the 60% of young people who rent, only 40% purchase renters insurance.

User Testing 85

User Testing Research Software Product Research Feedback Software 85

Amplitude

FEBRUARY 11, 2021

At Amplitude, we think of our customers as a part of the team. As product managers (PMs), we spend a significant portion of our time talking to customers and understanding their experiences to shape our roadmap and strategy—you may have even done an interview with us! So much so that it’s even one of our operating principles.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Research Software 98

Mind the Product

APRIL 6, 2020

The one thing an MBO system should provide par excellence is focus. Where will you compete: which customer segments, which categories, which channels? What management systems are required? The leadership teams gather before each quarter ends to review the company vision and revise the strategy. Where will you play?

Product Strategy 108

Product Strategy Strategy Feedback Software Customer Experience 108

Gainsight

DECEMBER 18, 2020

Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. Without retention, you have a hole in your bucket, and your customers are churning out. . While the percentage may not seem substantial, these numbers are against increasing new Customer Acquisition Costs (CAC).

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers. The users of a CRM platform differ from those on a B2B e-commerce platform.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Mind the Product

AUGUST 19, 2019

From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised? If I need to buy food for a week, there is a section “With this product customers usually buy…”. Imagine that you’re going to a coffee shop.

Artificial Inteligence 175

Artificial Inteligence Data Visualization Product Research Reporting Tools 175

UX Studio: Product Management

JANUARY 27, 2022

A centralized system is required to develop a good understanding of your users across teams and across your firm. They bring together various points of user input and feedback. So, whether you’re a user experience researcher, a user experience designer, or a product manager, this post is for you.

User Testing 92

User Testing Research Software Reporting Tools Data Visualization 92

Userpilot

DECEMBER 10, 2020

But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. 88% of buyers are influenced by online reviews when making purchase decisions ( Zendesk ).

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. But of the 60% of young people who rent, only 40% purchase renters insurance.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. But of the 60% of young people who rent, only 40% purchase renters insurance.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

eG Innovations

APRIL 11, 2023

The monitoring platform continually tests systems and applications for metrics crossing thresholds, key events in logs and the other warning signs of issues. With alerting often integrated into messaging and ITSM tools including emails, SMS, ServiceNow, Slack, JIRA and other systems. Note how the system is designed for redundancy.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. My name is Robi Ganguly and I am the CEO and co-founder of Apptentive. Transcript. So, let’s get into it.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

SEPTEMBER 23, 2021

So we’ve summarized all of our key learnings about new user onboarding in one place so you don’t have to re-invent the wheel. Onboarding is the process of educating your customers so that they get the most out of your product. This is when you know the exact steps a user needs to take in order to activate.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

UX Studio

FEBRUARY 15, 2024

So my name is Victor Eperjesy. And the other difference I see is that with business there is a strong focus on existing solutions and business outcomes, but there is less focus on the customer point of view, right? While as an innovation strategist you have the customer in the forefront of your mind. Viktor: Sure.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. Question 5: How likely will you recommend our customer support service to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52